Ratings based on 31 Verified Reviews
4.0 Room cleanliness
3.7 Service & staff
3.5 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
My only complain is about the breakfast. Coffee was very cold, staff not so friendly.
by A verified traveler
Posted 24 Nov 2023
knocking down walls TILL 8PM
LOUD NOISE!!
FRONT DESK EMPLOY "Ani "Totally
LOCK COURTESY...
WOULD LIKE TO HAVE MY MONEY BACK...
SENSE Wasn't ABLE TO SLEEP
Comment from Hotel Management
25 Nov 2023 by Hotel Xue sabana, Hotel Management
Buenos días nos disculpamos por los inconvenientes, estamos trabajando para mejorar la atencion y espectativa de nuestros huespedes.
by A verified traveler
Posted 2 Nov 2023
No hot water in the shower, only mild.
Comment from Hotel Management
4 Nov 2023 by Hotel Xue sabana, Hotel Management
Buenos días, gracias por hospedarte en nuestro hotel, te informamos que contamos con agua caliente girando la llave a mano izquierda
by A verified traveler
Posted 4 Sep 2023
Comment from Hotel Management
2 Oct 2023 by Hotel Xue sabana, Hotel Management
Buenos días
by A verified traveler
Not for resting!
Posted 13 Apr 2022 on HotelsSimple. Doors like paper. Loud music early in the morning all days even after complainig. And iam a heavy sleeper :)
Comment from Hotel Management
28 Apr 2022 by Martha Quiroga, Hotel Management
Mister
James
Receive a cordial greeting from the Wellness team, we appreciate the estimated time to provide us with your comments, on behalf of the entire team we are sorry that your experience has not been the best, we are already working to improve all these details and provide excellent service, We hope to see you soon so you can experience the changes firsthand.
Cordially
by A verified traveler
Posted 14 Oct 2021
Very nice hotel wifi works perfect I would stay again in the future the front desk ladies are very nice and helpful…
by A verified traveler
Posted 15 Oct 2019
by A verified traveler
Posted 10 Dec 2018
This property should not charge the rates and not even on your list of properties, they did not make the room for 2 days, the conditions and level of confort are far beyond to any property we have visited.
Comment from Hotel Management
14 Jan 2019 by Supervisor, Hotel Management
Buenas tardes Sr. Jose
Agradecemos haber compartido su experiencia de hospedaje con nosotros. Pedimos disculpas por los inconvenientes y la mala experiencia en cuanto a nuestro servicio de habitaciones; esto nos permitió generar todos los correctivos pertinentes para mejorar .
Esperamos que regrese a nuestro hotel y nos permita reversar esta infortunada situación
by A verified traveler
Mala experiencia
Posted 18 Mar 2024 on HotelsReserve para 2 noches, estaríamos en un evento deportivo donde uno espera tranquilidad y comodidad, el personal amable, pero las instalaciones del hotel en pésimo estado, mucho ruido, no salía agua por la ducha, el baño no jalaba!
Tan mala experiencia que decidimos perder la segunda noche que ya teníamos paga!!!
Comment from Hotel Management
24 Apr 2024 by Jefe de alojamiento , Hotel Management
Respetado Sr Juan Martin; lamentamos lo sucedido esperamos tener la oportunidad de volver a tenerlo en el hotel con una noche de cortesía para que pueda apreciar las mejoras que ha realizado nuestra nueva administración.
by A verified traveler
Posted 6 Jan 2024
Comment from Hotel Management
24 Apr 2024 by Jefe de alojamiento , Hotel Management
Respetado Sra. Rosalba; Esperamos tener la oportunidad de tenerla nuevamente en el hotel para hacer de su estadía en la sabana una experiencia top.
