Ratings based on 242 Verified Reviews
3.6 Room cleanliness
3.6 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Sep 2024
None was liked.
Comment from Hotel Management
21 Sep 2024 by guest relation , Hotel Management
Dear Mr , Ashrafwe are sorry to hear that you had a negative experience at our hotel Tolip El Galaa , we strive to provide exceptional service to all our guest and we apologise to fell short in service we are grateful for your feedback and we will use it to improve our service .Tolip El Galaa Team
by A verified traveler
Posted 13 Aug 2024 on Hotels
Comment from Hotel Management
14 Aug 2024 by Tarek, Hotel Management
Dear Valued Guest,we would like to thank you for the pleasant feedback, it makes us happy that you enjoy you stay with us, we are indeed at the disposal of our guest to make their stay enjoyable we look forward to seeing you again. Tolip El Galaa Team
by A verified traveler
Posted 7 Aug 2024
Nice and clean
Comment from Hotel Management
8 Aug 2024 by Tarek, Hotel Management
Dear Valued Guest,we would like to thank you for the pleasant feedback, it makes us happy that you enjoy you stay with us, we are indeed at the disposal of our guest to make their stay enjoyable we look forward to seeing you again. Tolip El Galaa Team
by A verified traveler
Posted 1 Aug 2024
Good
Comment from Hotel Management
4 Aug 2024 by Tarek, Hotel Management
Dear Valued Guest,we would like to thank you for the pleasant feedback, it makes us happy that you enjoy you stay with us, we are indeed at the disposal of our guest to make their stay enjoyable we look forward to seeing you again. Tolip El Galaa Team
by A verified traveler
Posted 2 Jul 2024
Rooms are old and smelly. Toilets are old and dirty. Service is great but hotel needs major renovations.
Comment from Hotel Management
2 Jul 2024 by Tarek, Hotel Management
Dear Valued Guest,we are sorry to hear that you had a negative experience at our hotel El Galaa we strive to provide exceptional service to all our guest and we apologize to fell short in service we are grateful for your feedback and we will use it to improve our service Tolip El Galaa Team
by A verified traveler
Not perfect
Posted 2 Jul 2024 on HotelsRoom is not perfect bed not comfortable toilet not clean and so old but
Comment from Hotel Management
2 Jul 2024 by Tarek, Hotel Management
Dear Valued Guest,we are sorry to hear that you had a negative experience at our hotel El Galaa we strive to provide exceptional service to all our guest and we apologize to fell short in service we are grateful for your feedback and we will use it to improve our service Tolip El Galaa Team
by A verified traveler
Posted 29 Jun 2024
People are not friendly - they never smile - some of them are rude.
I asked the lady in the front desk for a pen, she was upset and told me: “but you have to bring it back”.
Comment from Hotel Management
2 Jul 2024 by Tarek, Hotel Management
Dear Valued Guest,we are sorry to hear that you had a negative experience at our hotel El Galaa we strive to provide exceptional service to all our guest and we apologize to fell short in service we are grateful for your feedback and we will use it to improve our service Tolip El Galaa Team
by A verified traveler
Posted 22 Jun 2024
Comment from Hotel Management
4 Aug 2024 by Tarek, Hotel Management
Dear Valued Guest,we would like to thank you for the pleasant feedback, it makes us happy that you enjoy you stay with us, we are indeed at the disposal of our guest to make their stay enjoyable we look forward to seeing you again. Tolip El Galaa Team
by A verified traveler
Posted 22 Jun 2024
The hotel is very good but it is situated next to very busy highway and it it is very noisy
Comment from Hotel Management
23 Jun 2024 by Tarek, Hotel Management
Dear Valued Guest,we would like to thank you for the pleasant feedback, it makes us happy that you enjoy you stay with us, we are indeed at the disposal of our guest to make their stay enjoyable we look forward to seeing you again. Tolip El Galaa Team
by A verified traveler
Posted 11 May 2024
When we first checked in we were upgraded from a standard room to a deluxe room in order to get a king bed and one not facing the freeway. The room was adequate but not clean with smudged glass, dirt in the corners, a dirty bedspread, thin bare sheets. Exhausted, we just crashed and tried to sleep. The noise from the road still penetrated. The next day my partner spoke with management who said they would have the room deep cleaned while we were away for the day. We returned and some improvement had been made it was still not acceptable. Mgmt came and inspected - agreed it was needing additional work and upgraded us again into a suite which was in fairly good shape and it was clean. So- a bit of perspective- this hotel is shabby from use but the staff does try to keep up with it. It just needs an update - toss out the tired furniture, new paint, deep cleaning, and get some fresh linens for the beds. Its primary customers seem to be Egyptians and not tourists so the standard may be different. We also had a soccer team there so that may set some of the level of comfort and accommodations. I cannot say enough how lovely the staff was to us and how much we enjoyed the breakfast. American coffee! Not a huge variety of hot food but plenty to eat overall and the chefs did make us omelets and falafel each morning fresh which was great...you do have to track them down a bit but after the first morning we were greeted like family.
Easy to access most of Cairo easily via taxi
Comment from Hotel Management
20 May 2024 by Tarek, Hotel Management
Dear Valued Guest,we are sorry to hear that you had a negative experience at our hotel El Galaa we strive to provide exceptional service to all our guest and we apologize to fell short in service we are grateful for your feedback and we will use it to improve our service Tolip El Galaa Team
