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The St. Regis New Capital, Cairo

5.0 star property
Luxury hotel on the beach, with 3 outdoor pools

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for The St. Regis New Capital, Cairo

Exterior
View from room
Lobby
Exterior
Couples treatment rooms, sauna, spa tub, steam room, Turkish bath

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • On private beach
  • Parking included
  • Gym
  • Housekeeping
The price is P9,645
P12,438 total
includes taxes & fees
Jan 4 - Jan 5, 2025

Room options

Available filters for rooms
Showing 12 of 12 rooms

View all photos for Royal Suite, 2 Bedrooms, Terrace

Minibar, in-room safe, desk, laptop workspace

Royal Suite, 2 Bedrooms, Terrace

Highlights

Terrace
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchenette
  • 281 sq m
  • Beach view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Balcony

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, Balcony

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Dining table
  • 122 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 King Bed, Balcony

Minibar, in-room safe, desk, laptop workspace

Apartment, 1 King Bed, Balcony

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchen
  • 76 sq m
  • Beach view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Balcony, Pool View

Living room

Suite, 1 Bedroom, Balcony, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Separate bedroom
Blackout drapes/curtains
  • 96 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Apartment, 1 Double Bed, Garden View

Minibar, in-room safe, desk, laptop workspace

Apartment, 1 Double Bed, Garden View

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Kitchen
Full-sized refrigerator/freezer
  • 126 sq m
  • City view
  • Sleeps 5
  • 1 Double Bed

View all photos for Villa, 3 Bedrooms, Garden View

Minibar, in-room safe, desk, laptop workspace

Villa, 3 Bedrooms, Garden View

Highlights

Outdoor play area
Balcony
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Air conditioning
  • 225 sq m
  • Sleeps 6
  • 3 Double Beds

View all photos for Superior Room, 1 King Bed, Balcony, City View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 1 King Bed, Balcony, City View

Highlights

Terrace
Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bathtub and shower
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Balcony, City View

Minibar, in-room safe, desk, laptop workspace

Superior Room, 2 Twin Beds, Balcony, City View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bathtub and shower
  • 50 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Room, 1 King Bed, City View

Minibar, in-room safe, desk, laptop workspace

Grand Room, 1 King Bed, City View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bathtub and shower
  • 50 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View

Minibar, in-room safe, desk, laptop workspace

Suite, 1 Bedroom, City View

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Heating
Connecting rooms available
Dining table
  • 86 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Balcony, Pool View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 1 King Bed, Balcony, Pool View

Highlights

Balcony
Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bathtub and shower
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Balcony, Pool View

Minibar, in-room safe, desk, laptop workspace

Deluxe Room, 2 Twin Beds, Balcony, Pool View

Highlights

Balcony or patio
Soundproofed
Air conditioning
Heating
Connecting rooms available
Flat-screen TV
Blackout drapes/curtains
Separate bathtub and shower
  • 50 sq m
  • Sleeps 2
  • 2 Twin Beds

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About the neighborhood

Map
New Administrative Capital, New Cairo, Cairo Governorate, 11311

What's nearby

  • Al Masa Capital, Artificial Beach - 11 min walk
  • Open Air Mall - 22 min drive
  • Khan el-Khalili - 44 min drive
  • Tahrir Square - 45 min drive
  • Egyptian Museum - 46 min drive

Getting around

  • Cairo Intl. Airport (CAI) - 44 min drive

Restaurants

  • ‪ستاربكس - ‬9 min drive
  • ‪عم فؤاد - ‬18 min drive

About this property

The St. Regis New Capital, Cairo

Luxury family-friendly hotel connected to the convention center
You can look forward to a beach bar, a poolside bar, and a terrace at The St. Regis New Capital, Cairo. With amenities like a private beach and sun loungers, this hotel is the perfect place to soak up the sun. Indulge in a massage, a manicure/pedicure, and a body treatment at the onsite spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, and Middle Eastern cuisine. Enjoy the health club, as well as activities like hiking/biking. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and a garden.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools and an indoor pool, with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking and valet parking
  • Buffet breakfast (surcharge), bike rentals, and a roundtrip airport shuttle (surcharge)
  • Supervised childcare (surcharge), meeting rooms, and a TV in the lobby
  • Guest reviews speak highly of the helpful staff
Room features
All 434 rooms boast comforts such as 24-hour room service and heated floors, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Recycling and LED light bulbs
  • Bathrooms with hair dryers and shampoo
  • 49-inch flat-screen TVs with satellite channels
  • Wardrobes/closets, heated floors, and heating

Languages

Arabic, English, French, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, covered self parking on site
  • Free secured, covered valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: USD 20 for adults and USD 10 for children
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Al Khedewy
  • Café Royale
  • La Sponda
  • Montego
  • Pool Bar

Things to do

  • 24-hour gym
  • 3 outdoor pools
  • Bicycle rentals
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Hiking/biking trails
  • Indoor pool
  • Playground
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Baby toys
  • Babysitting (surcharge)
  • Children's games
  • Children's pool
  • Children's toys
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 18 meeting rooms
  • 24-hour business center
  • Conference center (66,262 square feet of space)
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Manicures/pedicures
  • Massage
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Smooth flooring in room
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • 2 buildings
  • 4 floors
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 2017
  • Comprehensive food waste policy
  • Designated smoking areas
  • Double-glazed windows
  • Lifeguards
  • No plastic coffee stirrers
  • Rooftop garden
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Victorian architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar
  • Paper towels
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Heated floor
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Mobile key entry
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 4:00 PM and 6:00 PM
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must transfer via Airport shuttle to the property; guests must contact the property at least 72 hours before travel, using the contact information on the confirmation received after booking
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.0 per night

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 20 for adults and USD 10 for children
  • Airport shuttle fee: USD 69 per vehicle (roundtrip, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 4:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 20.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Pool access available from 9:00 AM to 5:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa tub
Guests under 18 years old are not allowed in the spa

Property is also known as

ALMASA Royal Palace New Capital New Cairo City
ALMASA Royal Palace New Capital Hotel New Cairo
ALMASA Royal Palace New Capital
Hotel ALMASA Royal Palace - New Capital New Cairo
New Cairo ALMASA Royal Palace - New Capital Hotel
Hotel ALMASA Royal Palace - New Capital
ALMASA Royal Palace New Capital Hotel
ALMASA Royal Palace New Capital New Cairo
ALMASA Royal Palace - New Capital New Cairo
Almasa Royal Capital Cairo

Frequently asked questions

Does The St. Regis New Capital, Cairo have a pool?

Yes, this property has an indoor pool, 3 outdoor pools, and a children's pool. Pool access is from 9:00 AM–5:00 PM.

How much does it cost to stay at The St. Regis New Capital, Cairo?

As of Dec 22, 2024, prices found for a 1-night stay for 2 adults at The St. Regis New Capital, Cairo on Jan 4, 2025 start from P 9,644.84, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is The St. Regis New Capital, Cairo pet-friendly?

No, pets are not allowed at this property.

How much is parking at The St. Regis New Capital, Cairo?

Self parking and valet parking are free at this property.

What time is check-in at The St. Regis New Capital, Cairo?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available from 4:00 PM–6:00 PM for a fee.

What time is check-out at The St. Regis New Capital, Cairo?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does The St. Regis New Capital, Cairo provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 69 per vehicle applies.

Where is The St. Regis New Capital, Cairo located?

Nestled on the beach, this New Cairo hotel is connected to the convention center and 14.7 mi (23.6 km) from Open Air Mall.

The St. Regis New Capital, Cairo Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 62 out of 97 reviews" "
Rating 8 - Good. 15 out of 97 reviews" "
Rating 6 - Okay. 5 out of 97 reviews" "
Rating 4 - Poor. 4 out of 97 reviews" "
Rating 2 - Terrible. 11 out of 97 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Jenn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
loved the huge castle like property but the distance from town and the availability of services was terrible
Stayed 3 nights in Dec 2024

10/10 Excellent

Kevin, Seattle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow what a great hotel. Excellent rooms, food, swimming and wave pools. Close to New Administrative Capital. Easy to get uber or taxi to airport, New Cairo and Fifth Settlement. Staff was superb beyond imagination. Special thanks to Mr. Ahmed Anter for everything.
Stayed 1 night in Nov 2024

10/10 Excellent

Nicole

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great experience at St Regis from staff to the food and hotel itself. We will be back!!!
Stayed 7 nights in Oct 2024

8/10 Good

camilo

Business traveler, Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Property is impressive but lacks dinings options. Service was also not at par with other St Regis properties
Stayed 4 nights in Sep 2024

10/10 Excellent

phadreeka

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect!!!
Stayed 4 nights in Oct 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is just spectacular. One of the best places I have stayed at and would definitely stay again
Stayed 4 nights in Oct 2024

10/10 Excellent

Dawn

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
St. Regis (The New Capital) is a beautiful hotel and is very well kept property. Abdelrahman (Front Desk) Enbraheam (Private Dining), Mohamed (Private Dining) and Amed (Guess Services) Gave outstanding customer service. They took very good care of me and my family. We will definitely visit again.
Stayed 4 nights in Oct 2024

10/10 Excellent

karim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best customer service hotels i have ever been to
Stayed 1 night in Sep 2024

10/10 Excellent

Shatisha Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 7 nights in Aug 2024

10/10 Excellent

Shiblu

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely amazing throughout. The whole place is just serene and oozes class, luxury and warmth. The facilities are great, although some are still incomplete, under works or being refurbished but still lots to do and experience. The staff are all fantastic and really made our stay special, especially for my children. They were all very attentive, polite, professional and accommodating. The area around the hotel is still being developed which meant options for shopping, dining and entertainment were limited but definitely looking to come back again soon, especially one developments have progressed. This could be a hotspot to rival the best around the North Africa and the middle east.
Stayed 7 nights in Aug 2024

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family and I loved this property and Egypt in general. Everyone was overly generous and sincere in their desire to make our trip great.The restraunt staff were so friendly as was everyone ,the rooms were cleaned to perfection every chance we gave them to do so , a young gentleman named Mostafa .M was so thourough with his housekeeping duties as good as could ever ask for him to be.All the breakfast staff were excellent , the concierge guys were awesome, as they accommodated all my request . I dont want to leave anyone out , so I can genuinely say everyone of the staff are doing an excellent job.
Stayed 6 nights in Jul 2024

6/10 Okay

Habib

Liked: Staff & service
Hotel is in the middle of nowhere. No shops no food , nothing around. Looks nice. Nice staff but really in the boonies. Hotel rooms somewhat beat up for a st regis, disappointing overall.
Stayed 1 night in Jul 2024

10/10 Excellent

George

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great and the place was very fancy
Stayed 5 nights in Jun 2024

10/10 Excellent

Bernardo

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff treats you like you matter
Stayed 6 nights in May 2024

10/10 Excellent

Adrienne

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Simply Amazing! We had an amazing experience from the time we arrived until we departed. The facility is exquisite! Clean and stunning. The staff went the extra mile to ensure all of our needs were met. They made every concession to accommodate anything we requested. The food was delish and there's a variety of options. Mustafa Mahmoud did an excellent job in housekeeping and kept out room fully stocked and clean. All of the concierge were extremely helpful and provided us with everything we needed as well. The hotel is not close to shops or restaurants and is about an hour from the pyramids. (The only thing you'll need is to get an UBER). Although it is somewhat secluded, I enjoyed the location. I will be returning to The St. Regis Almasa! Definitely enjoyed our stay!
Stayed 3 nights in Mar 2024

10/10 Excellent

Kira

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So glad I stayed here. I've been to Egypt a couple times and St Regis made the second stay much more pleasant. The food at both restaurants was delicious. The rooms were beautiful, beds comfortable, good shower pressure and very quiet. All staff were accommodating and so kind. The management was top notch. I would stay here again and highly recommend.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jan 2024

10/10 Excellent

Arti

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It definitely very beautiful hotel . We had great time staying in hotel . Staff were very helpful and we loved egyptian restaurant in hotel . Breakfast was great as well . I think there should be all-inclusive offer also be available so people staying can use most of things in hotel without a thought.
Stayed 4 nights in Dec 2023

10/10 Excellent

regan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property for relaxation with tentative staff. This hotel was perfect for the two nights we spent here. The wave pool was undergoing renovations when we arrived, I think it is currently out of action until Christmas 2024. It will add a nice touch
Stayed 2 nights in Nov 2023

10/10 Excellent

Syed

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic Luxury Stay - great hotel and amenities
Superb amd fantastic stay at this hotel. The hotel is very luxurious Nd one of the best I have seen in the middleast. Each and every staff member was a delught and went above and beyond to provide excellent service and assistance. Special thanks to Ismail at the entrance, Abdel at fron desk, Ahmed Ismail and Farouk at Montego breakfast restaurant, Alaa our butler and Mahmoud at the spa. I highly recommend this hotel to all especially if you want to avoid the over crowded noisy Old Cairo life and relax in luxury with family.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jeffrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of the most opulent hotels that I have ever experienced. At its opening in 2017, it must have been one of the most exquisite hotels anywhere: a man-made sandy beach, tennis courts, football (soccer) field, cinema, and usual amenities like restaurants, gym, and an opulent lobby. Five years later, the beach is closed and under repair, and some parts of the resort need some repainting and repair. The core building, however, is absolutely stunning. The pool is beautiful and the service was superb. The food and attention from the staff were excellent. It is located about 45 minutes from downtown Cairo, in an area that was desert 10 years ago. There are literally, thousands of newly-constructed apartment complexes for miles. They are unoccupied, but when the estimated 5 million people move into the new administrative district in the next decade, this resort will be the center of probably any luxury stay. My wife and I celebrated our anniversary and the staff decorated our room for a wonderful surprise for her. Kudos to the staff and management at St. Regis. Thank you for a memorable experience. We look forward to our next stay!

10/10 Excellent

Nicole K

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff here was very nice and the property is gorgeous! However since this is New Cairo most of New Cairo is still under construction so there are very little shops or anything around you if you need anything. That's not the hotels fault however in our case airline lost our luggage and were without our clothes for 2 days so we had to buy items when coming back from one of our excursions. Staff was extremely nice and most were able to communicate with us just fine. The rooms are lovely as well as the amenities. My husband only had one concern we rented bikes at the hotel for an hour and the bikes were not up to par for riding e.g brakes weren't working, needed air and tires Etc. The hotel also only had three restaurants and we can only utilize two since one was Buffet and was only open for breakfast hours which wasn't convenient for us since we fast during the morning hours so our dinner and lunches were only with room service or the two remaining restaurants however the food was excellent and the service as well.
Stayed 6 nights in Aug 2023

10/10 Excellent

Haitham, Amman

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent customer service
Stayed 3 nights in Jul 2023

10/10 Excellent

Yehia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We originally planned to stay there for one night but ended up by staying there for four nights because we enjoyed our stay very much because of the nice facilities and friendly staff. The only issue we had was that some of the guests were noisy around the pool area when they played their music loudly even at early morning hours. Some of them even played loud music in the breakfast area ( Montgeo ). We asked the staff to instruct them to turn down the music and the staff reluctantly did that after repeated request.