Ratings based on 1 Verified Reviews
Expedia Verified Reviews
by A verified traveler
Danny
Posted 15 Jul 2021 on HotelsI couldn’t find the flat and The manager didn’t answer my calls at all, I ended up staying in a different hotel. Then he phoned me back after two days arguing about the price that I already paid and informed me that he’s cancelled the offer and I should get a full refund soon. Until now I got nothing!! Just totally disrespectful and careless manager, it’s a super annoying experience. THIS IS JUST FRAUD!!
Comment from Hotel Management
23 Jul 2021 by Mourad , Hotel Management
Hello.
You booked at a rate which was a result of an error of Expedia system at rate $8 per night, which was not the rate I put.. I called Expedia immediately they decided to cancel this reservation and to refund you and the agent told me that whey will call you, but they didn't.. I called you to tell you so same day too. You didn't accept the cancellation made by Expedia, didn't made by me. Expedia delayed to refund you, the money was in Expedia's account.
After this review I contacted Expedia asking if they refunded you. They said there is a delay but finally they confirmed me that they 100% refunded you some days after you have written this review, however, if you didn't receive the refund just contact me, I will refund you the full amount.
Your problem that you didn't accept the cancellation of the reservation before your arrival and you insisted to go with it at a rate has been done by an error of Expedia system at $8 per night. Which is not logical. It's Expedia system mistake not mine and I can't pay for it.
Regards.
