Ratings based on 105 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jan 2024
The kettle in the room was broken. I asked for a replacement and never got one. They do not leave a sheet with the extension numbers you might need. I got a hold of room service and asked for a copy of the menu, never got it. It was almost like they were hoping I’d forget I asked for things. Room service apparently also stops at 4 PM. The receptionists were unusually and irrationally hostile; they also kept repeatedly asking my friend and I what rooms we were in every time they would see us, like they were suspicious or something (we did not do anything suspicious).
The bathroom had no hair dryer and no toothpaste or toothbrush like most hotels would have. The bathtub design was also really physically uncomfortable and I would have to lean back to even fit my body under the shower. The water flow was very weak and sporadic, but warm so that was something.
It’s a beautiful historic hotel, the aesthetics are gorgeous and location is great. Unfortunately I felt like the service quality ruined that experience.
by A verified traveler
Posted 18 Nov 2023
The room had a strong odor of tobacco. The carpets are old and dirty.
by A verified traveler
Posted 26 Oct 2023 on Hotels
A decent hotel with attentive housekeeping, but some of the amenities listed (restaurant/bar, exercise room) weren’t available. But there are several restaurants and a Starbucks a short walk away.
by A verified traveler
Posted 10 Aug 2023
Traditional styling, located in good position on zamalek island. Room sizes were impressive. Hotel rooms had cockroaches in and we found dead ones under the beds.
Hotel staff didn’t speak good English so was difficult to communicate at times.
by A verified traveler
Posted 2 Aug 2023
Location
by A verified traveler
Posted 1 Jun 2023
Good location. Property is very dated. Not 4*, probably 2*
Comment from Hotel Management
2 Jun 2023 by Sherif, Hotel Management
We're sorry to hear of your less-than-satisfactory experience with the service and hope you will accept our sincerest apologies. Thank you for your feedback, and we hope that you will consider staying with us again in the future. Best regards
by A verified traveler
Posted 19 May 2023 on Hotels
great hotel great location whoever the WiFi is spotty and only Arabic language TV
Comment from Hotel Management
21 May 2023 by Sherif, Hotel Management
have a nice day Sir, Thank you for your feedback,your review is very important for us to develop our Services Thank you for being our Guest.
by A verified traveler
Posted 29 Apr 2023
Comment from Hotel Management
21 May 2023 by Sherif, Hotel Management
have a nice day Sir, Thank you for your feedback,your review is very important for us to develop our Services Thank you for being our Guest.
by A verified traveler
Posted 4 Apr 2023
The hotel is absolutely beautiful and the staff were very friendly and helpful. However, the WiFi didn't work in the room. Very quiet for a Cairo hotel!
Comment from Hotel Management
21 Apr 2023 by General Manager, Hotel Management
Thank you for being our Guest and waiting for second stay.
by A verified traveler
Posted 19 Mar 2023
Beautiful hotel, nice design and history. Good dining options within the hotel and around. The location is also convenient.
Comment from Hotel Management
21 Apr 2023 by General Manager, Hotel Management
Thank you for being our Guest and we are waiting for your second visit.
