Ratings based on 814 Verified Reviews
4.2 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
26 Dec 2024 by sha, Hotel Management
Thank you for your feedback. It is greatly appreciated
by A verified traveler
Posted 12 Dec 2024
Comment from Hotel Management
26 Dec 2024 by sha, Hotel Management
Thank you for your feedback. It is greatly appreciated
by A verified traveler
Posted 11 Dec 2024
I really liked our room, for us, father and son, it was perfect. Two queen beds placed in different areas of a large room, the room has a kitchenette and the shower in the bathroom is big with plenty of hot water. Next time in Cairns, and there will be a next time, I'll stay here.
Comment from Hotel Management
26 Dec 2024 by sha, Hotel Management
Thank you for your feedback. It is greatly appreciated
by A verified traveler
Posted 10 Dec 2024
“It’s a 3 Star Motel not a Hotel - Dirty Bedding… Deal with it!”
I had an unhappy experience at this motel. The room was dirty and absolutely not worth the overpriced rate. From the moment I arrived, the reception staff were rude and unprofessional. When I tried to address my concerns, they cut me off mid-sentence and started talking on the phone, completely ignoring me.
The bedding in the room was filthy, and when I complained about it, I was shocked by their response. They casually told me, “Don’t use that bed; guests only use it to put their luggage.” That’s completely unacceptable. Why would there be a dirty, unusable bed in the room I paid for? I got told we paid for a smaller room so dirty or not he was doing me a favour!
To make matters worse, instead of taking accountability, they dishonestly tried to blame me for the situation. It was clear they had no interest in resolving the issue or providing even basic customer service. When trying to discuss my issue I had to tell the owner to “please stop interrupting me” as I was being shouted over
Furthermore, I happily went down to reception and kindly asked for a new pot as the one I had was rotted and I got told it wasn’t rot and it was simply used and that it was a motel not a hotel deal with it - eventually got a new pot but with no ease
Advised to avoid this motel, the lack of cleanliness, poor service, and dismissive attitude from the staff made it one of the most disappointing stays I’ve ever had
by A verified traveler
Posted 3 Dec 2024
We were taken care of when we thought we were stuck.
Comment from Hotel Management
9 Dec 2024 by sha, Hotel Management
Thank you for your kind words! We're so glad we could assist you when you needed it most. Your satisfaction means everything to us
by A verified traveler
Posted 21 Oct 2024
Comment from Hotel Management
26 Nov 2024 by sha, Hotel Management
Thank you
by A verified traveler
Posted 7 Oct 2024
But the only thing that bothred me that tge hand wash and the shampoo and condition wasnt full it was empty and the siding door doesnt work like i was their with my daughter and i didnt get a good sleep bexause pf thw door
Comment from Hotel Management
26 Nov 2024 by sha, Hotel Management
We apologize for the inconvenience. We have instructed our housekeepers to pay attention to these matters.
by A verified traveler
Posted 20 Sep 2024 on Wotif
Nothing to like about the place 1.no milk in room to have with coffee 2.no toilet roll on Holder 3 .no shuttle bus to the airport and at $172.00 a night not happy.
Comment from Hotel Management
30 Nov 2024 by sha, Hotel Management
Thank you for your feedback. We are truly sorry to hear that your stay did not meet expectations. We apologize for the issues you encountered, including the lack of milk in the room, the toilet roll holder, and the absence of an airport shuttle. These are certainly areas we will review to ensure that future guests have a more comfortable experience. We appreciate you bringing this to our attention and will work to make improvements. We hope you’ll consider staying with us again in the future to experience a more enjoyable visit
by A verified traveler
Posted 17 Sep 2024 on Wotif
Comment from Hotel Management
30 Nov 2024 by sha, Hotel Management
Thank you
by A verified traveler
Posted 28 Aug 2024 on Wotif
Giod location. Has potentual. Due to short staff cleaning not up to standard.
