Ratings based on 737 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Aug 2024
by A verified traveler
Posted 30 Jul 2024 on Wotif
Lovely stay at a first class resort!
by A verified traveler
Posted 27 Jul 2024 on Hotels
by A verified traveler
Posted 27 May 2024 on Wotif
The pool was lovely. Two pools actually. Disappointed the lap pool wasn’t heated. Only went in the main pool twice as the water was too cold. I could see other people felt the same.
Comment from Hotel Management
28 May 2024 by Megan , Hotel Management
Dear Elizabeth, Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed our lovely pool area.We apologize for the inconvenience caused by the lap pool not being heated to your preferred temperature and the main pool's water temperature. We understand how important a comfortable swimming experience is, and we regret that this affected your enjoyment. Your observations are valuable to us, and we will review our pool heating policies to enhance the experience for our guests.We hope to welcome you back in the future for a more enjoyable stay.Kind Regards, Megan
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
28 May 2024 by Megan , Hotel Management
Thank you for your wonderful review! We're delighted to know you had a fantastic stay
by A verified traveler
Posted 17 May 2024
Many bugs
Comment from Hotel Management
28 May 2024 by Megan, Hotel Management
Dear Andrea, Thank you for rating your stay with us a 4 out of 5. We're glad to hear that you had an overall positive experience.However, we apologize for the inconvenience caused by the presence of bugs during your stay. Your comfort is important to us, and we take cleanliness and pest control very seriously. We will address this issue promptly with our pest control team to ensure it is resolved.We appreciate your feedback and hope to have the opportunity to welcome you back in the future for an even better stay.Kind Regards, Megan
by A verified traveler
Posted 28 Apr 2024 on Hotels
Comment from Hotel Management
30 Apr 2024 by Megan , Hotel Management
Dear Richard, Thank you for taking the time to share your feedback with us, although we're sorry to see that your experience fell short of your expectations. Your satisfaction is important to us, and we would greatly appreciate any additional details you can provide about your stay so that we can address any issues you encountered and improve our services for the future. Please feel free to reach out to us directly with more information. We hope to have the opportunity to welcome you back and provide you with a much-improved experience.Kind Regards, Megan
by A verified traveler
Posted 12 Apr 2024 on Lastminute
There are 3 pools and multiple spas, so lots of space to chill out. The pools are by far the best thing about the resort.
Comment from Hotel Management
30 Apr 2024 by Megan , Hotel Management
Dear Emily, We're glad to hear that you loved our amenities and had a wonderful stay. Thank you for your kind review!Kind Regards, Megan
by A verified traveler
Posted 1 Apr 2024 on Hotels
Comment from Hotel Management
30 Apr 2024 by Megan , Hotel Management
Dear FREYJA, Thank you for your glowing feedback! We're delighted that you had an enjoyable experience at our hotel.Kind Regards, Megan
by A verified traveler
Posted 10 Mar 2024 on Wotif
Booked a resort view and it overlooked the swamp/mangroves that stunk. The room was filthy with lip gloss and packets of tablets under the couch. The floor was covered in food and dirty as well as having an unpleasant odour. Really unimpressed and disappointed to the point we cancelled our stay and went home.
Comment from Hotel Management
25 Mar 2024 by Megan, Hotel Management
Dear Samantha, Thank you for bringing your recent experience to our attention. We are deeply sorry to hear about the issues you encountered during your stay with us. Your feedback is incredibly valuable, and we sincerely apologize for falling short of your expectations.We take cleanliness and guest satisfaction very seriously, and it is disheartening to learn that your room did not meet our usual standards. Rest assured, we have shared your concerns with our housekeeping team and management to ensure that immediate action is taken to address these issues and prevent similar occurrences in the future.Regarding the view from your room, we understand your disappointment with the overlook of the mangroves towards the beach. We strive to provide accurate descriptions of our room types, and we apologize if there was any confusion or oversight in this regard.Please know that your experience does not reflect the high standards of service and cleanliness that we aim to uphold. We regret that we were not able to rectify the situation during your stay and that it led to your decision to cancel and leave early.We would like to extend our sincerest apologies once again and invite you to contact us directly so that we may have the opportunity to make amends and regain your trust. Your satisfaction is our top priority, and we hope to have the chance to welcome you back for a much-improved experience in the future.Kind Regards, Megan Kadic
