Ratings based on 995 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Pools
by A verified traveler
Posted 11 Nov 2024
This place has become our regular relaxation getaway destination. Amazing staff and swim up bar at the lagoon pool is a great plus.
Lots of good running tracks for early morning runs or even just along the amazing beach early morning. Just get there and experience it for yourself.
I loved that one of the staff remembered me from last year. Showed he cared and enjoyed our previous interactions.
by A verified traveler
Posted 31 Oct 2024
Great property, friendly helpful staff, lovely pool
by A verified traveler
Posted 25 Oct 2024
We had an ocean view suite and it was a really nice room. Very modern, clean and had all we needed. Tea, coffee, sugar, milk and an espresso machine included. Breakfast had lots to choose from and the restaurant had some good food. Great location to be able to get around Palm Cove and parking was convenient. The pool areas were really nice, with three options to choose from, and the beach was just over the road for earlier swims. Staff were very attentive during our stay as well. Couldn’t recommend this hotel enough - fabulous
by A verified traveler
Posted 4 Oct 2024
Amazing stay for any couple or family. Could not fault anything. Staff were incredibly helpful and cheerful. Would highly recommend!
by A verified traveler
Posted 3 Oct 2024
Love this place
Comment from Hotel Management
10 Oct 2024 by Jo, Hotel Management
Dear SARAH, Thank you for your kind words! We are delighted to hear that you love our place.Looking forward to welcoming you back soon. Best regards, Peppers Beach Club & Spa Palm Cove
by A verified traveler
Posted 23 Sep 2024
The outdoor pool facilities are great but the rooms are a little dated with loud ceiling fans, and theres no elevators so you have to lug your bags up the stairs. They also don't provide facecloths (even motels will do this) which was annoying. Overall it was a nice stay but expected more for what they charge.
Comment from Hotel Management
8 Oct 2024 by Jo, Hotel Management
Dear Juliet, Thank you for sharing your feedback with us. We appreciate your kind words about our outdoor pool facilities. We apologize for any inconvenience caused by the dated rooms, loud ceiling fans, and the lack of elevators. We do have staff available to help with bags to and from guest rooms. Face Washers are available on request, We hope to have the opportunity to welcome you back for an improved experience. Kind Regards, Jo RakeiFront Office Manager
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
5 Sep 2024 by Harry Ha, Hotel Management
Dear Andrew, Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Acting General Manager
by A verified traveler
Beautiful palm cove
Posted 17 Aug 2024 on HotelsPeppers is a great resort but rooms are a little tired but this did not affect our stay too much
Comment from Hotel Management
18 Aug 2024 by Harry Ha, Hotel Management
Dear Kerrie, Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. I am pleased to advise we have commenced refurbishment which will revitalise our rooms. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards, Harry Ha Acting General Manager
by A verified traveler
Posted 14 Aug 2024 on Wotif
Comment from Hotel Management
18 Aug 2024 by Harry Ha, Hotel Management
Dear Bruce,Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards, Harry Ha Acting General Manager
