Ratings based on 984 Verified Reviews
4.3 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Close and convenient. Staff were very friendly and approachable and professional
Comment from Hotel Management
2 Jan 2025 by Wayne Booth General Manager, Hotel Management
Dear CharleneThank you for taking the time to review Park Regis City Quays. I am pleased to read you enjoyed your stay & delighted that the service, location and staff met your expectations.I look to welcoming you back again at Park RegisRegards,Wayne Booth
by A verified traveler
Posted 13 Dec 2024
Great service and room
Comment from Hotel Management
2 Jan 2025 by Wayne Booth General Manager, Hotel Management
Dear MichaelThank you for taking the time to review Park Regis City Quays. What a pleasure it was to read your comments!The service you experienced is exactly what we aim to deliver, along with good value & a quality comfortable product.It is times like these that myself & my team can truly feel like we succeeded in achieving our goals of satisfying our guests expectations which as a Hotel Manager is the highest reward!We certainly look forward to welcoming you back at Park RegisRegards,Wayne Booth
by A verified traveler
Posted 8 Dec 2024
Comment from Hotel Management
11 Dec 2024 by Chloe, Hotel Management
Thank you Dennis for the 5 Start review, we look forward to welcoming you back to Park Regis City Quays again soon.Kind RegardsChloeFront Office Manager
by A verified traveler
Posted 28 Nov 2024
Comment from Hotel Management
29 Nov 2024 by Vicky, Hotel Management
Dear Matthew,Thank you for taking the time to review Park Regis City Quays Cairns. We look to welcoming you back again at Park Regis City Quays CairnsWarm RegardsVicky He
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Wayne Booth, Hotel Management
Dear Franz,Thank you for choosing to stay at Park Regis City Quays Cairns and taking the time to provide us with your valuable feedback. We look to welcoming you back again at Park Regis City Quays CairnsStay Well,Wayne Booth
by A verified traveler
Posted 30 Oct 2024
Here’s a revised version of your text:
“Every time I passed the reception, there was no greeting, no warmth – it felt like walking into a cemetery. No music, no atmosphere. The rooms were small, and the bathroom fan malfunctioned repeatedly, forcing me to turn the light on and off since they were connected. There was just one bedsheet, no blanket, and I didn’t even bother asking for one. The place seemed like it was also used for public housing, and if that was the case, they should have informed us. We were woken up multiple times during the night due to unnecessary noise. Will I stay here again?
Hell no !
Random trolly on the floor left behind. Total shambles.
Comment from Hotel Management
31 Oct 2024 by Wayne Booth General Manager, Hotel Management
Dear NeilThank you for taking the time to review Park Regis City Quays. It is with despondency that I read your review of the standard of housekeeping, staff interaction and general atmosphere at my property, However I am certainly glad you brought the issues to my attention so that I can conduct further training & implement additional quality assurance checks. With housekeeping , whilst I am unable to personally inspect all rooms prior to check in, I certainly do require a detailed checklist of all turned over rooms to be completed, so I will thoroughly investigate how my system failed on this occasion. I do take pride in offering to my guests a clean, comfortable & pleasant environment in which to relax while staying at Park Regis & do hope that you will give me the opportunity to showcase this to you on your next stay.Once again, thank you for your review, however please be assured that the difficulties you experienced are certainly not reflective of our usual high standards. Regards,Wayne Booth
by A verified traveler
Posted 12 Oct 2024 on Wotif
Comment from Hotel Management
14 Oct 2024 by Wayne Booth General Manager, Hotel Management
Dear HelkoThank you for taking the time to review Park Regis City Quays. I am pleased to read you enjoyed your stay & delighted that we met your expectations.I look to welcoming you back again at Park Regis City QuaysRegards,Wayne Booth
by A verified traveler
Posted 11 Oct 2024 on Wotif
Comment from Hotel Management
14 Oct 2024 by Wayne Booth General Manager, Hotel Management
Dear AnitaThank you for taking the time to review Park Regis City Quays. I am pleased to read you enjoyed your stay & delighted that we met your expectations.I look to welcoming you back again at Park Regis City QuaysRegards,Wayne Booth
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Wayne Booth General Manager, Hotel Management
Dear RobertThank you for taking the time to review Park Regis City Quays. I am pleased to read you enjoyed your stay I look to welcoming you back again at Park Regis City QuaysRegards,Wayne Booth
by A verified traveler
Posted 29 Sep 2024 on Lastminute
Very pleasant stay
Comment from Hotel Management
22 Oct 2024 by Wayne Booth General Manager, Hotel Management
Dear AngelaThank you for taking the time to review Park Regis City Quays. I am pleased to read you enjoyed your stay & delighted that your experience was pleasant and we met your expectations.Thank you for your positive feedbackI look to welcoming you back again at Park RegisRegards,Wayne Booth
