Ratings based on 971 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jan 2025
Location was great , comfy bed,great pool area
Hotel rooms need a new do over, torn curtains, coffee table was stained and dirty the sofa was stained and not nice to sit on, bathroom tiles neee new grout ,the cupboards old in bathroom, water damage, needs fixing
You had to bpil the kettle in the cupboard, where the plug was located , no other bench place
Rooms need a definite reno
by A verified traveler
Posted 2 Jan 2025
by A verified traveler
Posted 2 Jan 2025
Terrible service and facilities out dated
by A verified traveler
Posted 31 Dec 2024
Excellent stay before we went to green island
Comment from Hotel Management
1 Jan 2025 by Harry Ha, Hotel Management
Dear Paul,Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards, Harry Ha Cluster General Manager
by A verified traveler
Posted 16 Dec 2024
I would like to see some updated tech to allow for USB plugs in lamps, phone, clock radio.
Comment from Hotel Management
18 Dec 2024 by Harry Ha, Hotel Management
Dear Thomas,Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards, Harry Ha Cluster General Manager
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Harry Ha, Hotel Management
Dear Mandy,Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards, Harry Ha Cluster General Manager
by A verified traveler
Posted 3 Dec 2024
Fantastic location, near restaurants, marina for great barrier reef (3-minute walk) and Woolworths located at the rear of the property.
Comment from Hotel Management
4 Dec 2024 by Harry Ha, Hotel Management
Dear Richard,Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards, Harry Ha Cluster General Manager
by A verified traveler
Posted 29 Nov 2024
Great 👍 place . Just no face cloths for shower.
Great location with Woolworths across the street .
Comment from Hotel Management
1 Dec 2024 by Harry Ha, Hotel Management
Dear Harry, Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards, Harry Ha Cluster General Manager
by A verified traveler
Posted 5 Nov 2024
wonderful stay, everything we need was at this property
Comment from Hotel Management
7 Nov 2024 by Harry Ha, Hotel Management
Dear Patricia, Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards,Harry Ha Cluster General Manager
by A verified traveler
Posted 23 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Harry Ha, Hotel Management
Dear Geoffrey,Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards, Harry Ha Cluster General Manager
