Ratings based on 982 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Caring staff, good location, great service
by A verified traveler
Posted 7 Dec 2024
by A verified traveler
Posted 29 Nov 2024
Hotel is near to the airport only 5 minutes by taxi. Taxi's at Cairns airport are difficult to find so pre book. Hotel is close to all touristy places and esplanade. Check in was very easy with front desk informing me of various options and facilities of the hotel. Hotel has a lush garden in the middle with a stream running through it. Building appears to be old but rooms are modern. Breakfast is amazing with pancakes, soups , regular items plus array of fruits with a very lovely young hostess taking out time to have chat with us making us feel comfortable . Hotel pool under renovation but can use the other property pool. It is not very close though. The day we wanted to go was also raining so we gave up the idea instead there is an infinity pool on the esplanade which is fun with great BBQ areas. City is surrounded by mountains so the views are very good. Travel desk lady very nice and informative.
Comment from Hotel Management
2 Dec 2024 by Adila - Commercial Team, Hotel Management
Dear James, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are so pleased to read you enjoyed your time with us and that you were well looked after by our team. We hope to welcome you back when our pool & restaurant are fully renovated so you can create more memorable experiences.
by A verified traveler from San Diego
Posted 19 Nov 2024
The location is very good.
Comment from Hotel Management
20 Nov 2024 by Adila - Commercial Team, Hotel Management
Dear Huong, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are pleased to read you enjoyed your time with us and look forward to welcoming you back soon.
by A verified traveler
Posted 17 Nov 2024
Good location. The room was a bit dates, especially the bathroom. The pool was under renovation which was not disclosed at the time of booking and I didn’t received a disclosure. Not cool.
Comment from Hotel Management
18 Nov 2024 by Adila - Commercial Team, Hotel Management
Dear Beatrice, thank you for taking the time to leave a review about your recent stay at DoubleTree Hilton Cairns on Expedia. We are pleased to read you enjoyed our central location. We are sorry to hear you were not notified of the current renovations, we will be looking into this with Expedia. We hope to welcome you back for a more memorable stay.
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Adila - Commercial Team, Hotel Management
Dear Dan, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are pleased to read you enjoyed your time with us and we hope you choose to stay with us again soon.
by A verified traveler
Posted 2 Nov 2024
Most poorly designed hotel bathroom I’ve seen. And I have traveled all over the world. Smaller than in a standard cabin on a cruise ship. Drain in the floor that rattled every time you walked into the room or sat on the toilet. So annoying!! And no face cloths.
Comment from Hotel Management
3 Nov 2024 by Adila - Commercial Team, Hotel Management
Dear Demi, thank you for taking the time to leave a review about your recent stay at DoubleTree Hilton Cairns on Expedia. We appreciate your feedback are pleased and sorry to hear you had an unpleasant stay with us. We will be sure to pass this feedback onto the relevant teams to rectify. We hope you choose to stay with us again soon.
by A verified traveler
Posted 31 Oct 2024
Check in 30 minutes
Comment from Hotel Management
3 Nov 2024 by Adila - Commercial Team, Hotel Management
Dear Earl, thank you for taking the time to leave a review about your recent stay at DoubleTree Hilton Cairns on Expedia. We appreciate your feedback are pleased and sorry to hear you had an unpleasant check in process. We will be sure to pass this feedback onto the relevant teams to rectify. We hope you choose to stay with us again soon.
by A verified traveler
Posted 15 Oct 2024
The staff was great.
Comment from Hotel Management
15 Oct 2024 by Adila - Commercial Team, Hotel Management
Dear Carlos, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are pleased to read you enjoyed your stay and felt that you were well looked aftre by our team. We hope to welcome you back soon.
by A verified traveler
Posted 22 Sep 2024
Nice hotel. Close to shops, restaurants and boats.
Comment from Hotel Management
22 Sep 2024 by Adila - Commercial Team, Hotel Management
Dear Cindy, thank you for taking the time to leave a review about your recent stay at DoubleTree by Hilton Cairns on Expedia. We are pleased to read you enjoyed your time with us and look forward to welcoming you back soon.
