Ratings based on 117 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Oct 2024
Great place
Comment from Hotel Management
24 Oct 2024 by Heinrich, Hotel Management
Thank you for staying with us it was our pleasure hosting you.Heinrich & Liying
by A verified traveler
Posted 8 Sep 2024
Comment from Hotel Management
8 Sep 2024 by Heinrich, Hotel Management
Thanks Huiwen it was our pleasure in hosting you.Heinrich and Liying
by A verified traveler
Posted 9 Aug 2024 on Wotif
Cleanliness
Spacious
Well equipped
Especially having a washing machine and Drier.
Friendly Staff
Enjoyable Stay
Rela xing
Comment from Hotel Management
9 Aug 2024 by Heinrich, Hotel Management
Thanks Stephan, it was nice having you.Heinrich
by A verified traveler
Posted 6 Aug 2024
Unit was spacious and had everything needed.
Manager was great, went above and beyond.
Plumbing knocking during the night was a problem.
No smoke alarms was concerning.
Comment from Hotel Management
6 Aug 2024 by Heinrich, Hotel Management
Hi Niel, thanks for feedback. I did not know about plumbing knocking will investigate. Smoke alarms replaced as was a factory fault and new alarms installed.Nice meeting you always welcome to stay, your friendHeinrich
by A verified traveler
Posted 22 Jun 2024 on Wotif
The Customer service was great, very polite and kind, however, I arrived late on night 1, I established my fridge didn’t work, I informed reception. They got someone out (apparently) but it was never fixed. This for me was just disappointing as I select apartments with full kitchens for a reason. Not having a fridge for 4 days very very inconvenient, no compensation offered.
Comment from Hotel Management
22 Jun 2024 by Heinrich, Hotel Management
Hi we got technician out and he was waiting for part and it was fixed. I understand it was issue but out of my control apologies.
by A verified traveler
Posted 6 May 2024 on Hotels
Comment from Hotel Management
7 May 2024 by Heinrich, Hotel Management
Thank you for you stay with me it was my pleasure hosting you. Come back anytime I have some nice things planned.Heinrich
by A verified traveler
Nice apartment with full kitchen
Posted 28 Mar 2024 on Hotelsnice apartment with full kitchen. Heinrich (owner or manager) was extra helpful. Walking distance from central business district.
Comment from Hotel Management
7 May 2024 by Heinrich, Hotel Management
Thank you guys for staying for me it was my honor having you. Hope I see you in the future again.I am planning some nice changes.Heinrich
by A verified traveler
Posted 20 Nov 2023
everything was exactly what we needed - close to everything and easy communication with the host!
Comment from Hotel Management
20 Nov 2023 by Citysider Team, Hotel Management
Thank you for choosing Citysider apartments for your stay.We thoroughly enjoyed hosting.You are welcome here at anytime when you visit Cairns next.Take care.
by A verified traveler
Posted 4 Aug 2022 on Wotif
Friendly staff
by A verified traveler
Posted 24 Jun 2022
Quiet and peaceful place, very comfortable, extremely helpful manager that went out of their way to make our stay there pleasant. Good value for the money.
Comment from Hotel Management
28 Jun 2022 by Citysider, Hotel Management
Thank you Judith for your kind comments it was a pleasure having you and the family stay with us at Citysider.
Regards Carla and Matthew.
