Ratings based on 989 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Worcester
Posted 14 Jun 2024
The hotel represented great value for money and is well located in the centre of Cairns. Well equipped apartment which made my stay all the more enjoyable.
Comment from Hotel Management
18 Jun 2024 by Guest Services, Hotel Management
Dear Justin,Thank you for sharing your feedback. We're pleased that you found great value in our hotel and appreciated the central location and well-equipped apartment. We hope to welcome you back on your next visit to Cairns.Kind regards, Guest Services Cairns Central Plaza Apartment Hotel
by A verified traveler
Posted 28 May 2024
The hotel is located at the hospital building and as hospital smell. The location is far from restaurants etc.
Comment from Hotel Management
12 Jun 2024 by Guest Services, Hotel Management
Dear Behrang,Thank you for your feedback. We're sorry to hear that the location and smell were not to your liking. We appreciate your comments and will look into ways to improve the guest experience.Safe travels to your next destination, and we hope to see you again.Kind regards, Guest Services, Cairns Central Plaza Apartment Hotel.
by A verified traveler
Posted 26 May 2024
Directly across from cairns central shopping
Comment from Hotel Management
27 May 2024 by Guest Services, Hotel Management
Dear Neal,Thank you for your excellent review. We're thrilled you enjoyed the convenient location directly across from Cairns Central shopping. Your positive feedback is greatly appreciated.Safe travels, and we look forward to welcoming you back in the future.Kind Regards, Guest Services, Cairns Central Plaza Apartment Hotel
by A verified traveler
Posted 24 May 2024
Convenient clean and comfortable. Furniture a bit dated but everything worked fine.
Comment from Hotel Management
27 May 2024 by Guest Services, Hotel Management
Dear Alex,Thank you for choosing Cairns Central Plaza Apartment Hotel for your stay. We're committed to providing our guests with the best experience possible, and we're always looking for ways to improve. Your feedback is invaluable to us and has been shared with our staff to ensure we continue to meet and exceed your expectations.We hope to see you again soon.Kind Regards,Guest Services,Cairns Central Plaza Apartment Hotel
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
20 May 2024 by Peter B, Hotel Management
Dear Clare,Thank you for sharing your experience with us. Your satisfaction is a top priority, and it's gratifying to know that you enjoyed your stay and we look forward to a return visit someday soon.Kind regards, Guest Services Cairns Central Plaza Apartment Hotel
by A verified traveler from Forest Hill
Posted 21 Apr 2024
Large rooms for the price, lots of power sockets. Maintenance is average however - both globes in one light fitting were faulty. The shower head leaked, and it was hard to keep shower water from splashing out of the tub. There is no hairdryer. (We found one that was broken but it had been left by a previous customer!) The reception staff were great, but reception opens late and closes early. Overall though, it was a good value stay!
Comment from Hotel Management
22 Apr 2024 by Peter B, Hotel Management
Dear Peter,Thank you for your detailed feedback regarding your recent stay at Cairns Central Plaza Apartment Hotel. We're glad you found our rooms spacious and appreciated the abundance of power sockets. However, we apologise for the maintenance issues you encountered. We're taking your comments on board to improve these aspects promptly.It's great to hear that our reception staff made a positive impression on you, and we understand the inconvenience caused by the reception hours. We're continuously working on refining our guest experience, and your input is invaluable in this process.Thank you once again for acknowledging the good value of your stay. We look forward to hosting you again with improvements that enhance your next visit.Kind regards, Guest Services, Cairns Central Plaza Apartment Hotel
by A verified traveler from Cairns
Posted 4 Apr 2024
Neat place and friendly staff
Comment from Hotel Management
8 Apr 2024 by Peter B, Hotel Management
Dear Lohia,Thank you for the positive review of Cairns Central Plaza Apartment Hotel. We're delighted you found our place neat and our staff friendly. Your kind words are greatly appreciated.We look forward to your next visit!Kind regards, Guest Services Cairns Central Plaza Apartment Hotel
by A verified traveler
Posted 20 Mar 2024 on Wotif
Comment from Hotel Management
25 Mar 2024 by Peter B, Hotel Management
Dear Paiten,Thank you for choosing to stay with us. We're delighted that you had a fantastic experience during your time,and we're thrilled to have met your expectations. We look forward to welcoming you back for another enjoyable stay.Kind regards,Guest ServicesCairns Central Plaza Apartment Hotel
by A verified traveler
Posted 20 Mar 2024 on Wotif
I love staying here. The balconies are so private and i love the aecure parking. I stay often and I would of loved to made one of ypur apartments my home longer term but the rate of $135 a day is just too expensive for just myself on my single iinvone.
Comment from Hotel Management
25 Mar 2024 by Peter B, Hotel Management
Dear Janelle,Thank you for your kind words and for choosing to stay with us. We're delighted that you love our private balconies and secure parking.We understand your concerns about the daily rate. We appreciate your feedback and will take it into consideration.We hope your travels to your next destination are safe and enjoyable. We look forward to welcoming you back in the future.Kind regards,Guest ServicesCairns Central Plaza Apartment Hotel
by A verified traveler
Posted 16 Mar 2024 on Wotif
Only problem in no aircon in bedroom
Comment from Hotel Management
18 Mar 2024 by Peter B, Hotel Management
Dear Sam,Thank you for taking the time to share your feedback. We apologise for the lack of air conditioning in the bedroom. We'll make sure to note this for future improvements and ensure this is clearly communicated on our booking platforms. We hope you were still able to enjoy your stay overall.Kind regards,Guest ServicesCairns Central Plaza Apartment Hotel
