Ratings based on 725 Verified Reviews
4.2 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Large apartment. Great view
Comment from Hotel Management
21 Nov 2024 by Harry Ha, Hotel Management
Dear Terrence,Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards, Harry Ha Cluster General Manager
by A verified traveler
Posted 17 Nov 2024
Nice central location to shops , dining and tours
Comment from Hotel Management
17 Nov 2024 by Harry Ha, Hotel Management
Dear Adam,Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards, Harry Ha Cluster General Manager
by A verified traveler
Posted 16 Nov 2024
I think all the bad reviews must be about the same apartment ? Our apartment was very dated. We had to use a fork to get plug out of the bath. Black tape for fix of pipe work (visible) and floor filthy. Isn’t one bedroom. Front door opens straight into bedroom area and they have a screen you can pull across (but then can’t get around the bed if you do) more like a studio apartment. Definitely not one bedroom. Walked around barefoot and feet were very dirty quite soon. The main issue was the balcony. The chairs were extremely worn/split fabric. We did have a sea view if you looked directly in front but the main view was of the backs and side of restaurants inc McDonald’s. So bin areas/parking etc. so we also had noise from all their huge extractors and the food smells. apartments own air con extractor is located on the balcony which is noisy. Turning that off helps slightly ? All this meant we didn’t really use the balcony, which was disappointing as that’s a main reason we booked this. Photos very misleading.cant believe the cost tbh as we have had so much better for less. We expected to be able to enjoy breakfast /a glass of wine on the balcony. This was impossible. The location is really good, (very noisy from pub til late on a Saturday) staff friendly. Apparently we had a very good apartment when we asked at checking in?? I assume that was a standard reply as it honestly is very poor. Also WiFi is additional cost? Fab area but book somewhere else.
Comment from Hotel Management
17 Nov 2024 by Harry Ha, Hotel Management
Dear Kerrie,Thank you for taking the time to share your feedback with me - it is valued and appreciated.I am sincerely sorry we didn't meet your expectations on this recent stay.Please rest assured I am working with our team to address and rectify the concerns you have highlighted in your feedback.The team and I do value your patronage and we hope to have the opportunity to welcome you back in the future to make amends.Tropical regards, Harry Ha Cluster General Manager
by A verified traveler
Posted 1 Oct 2024 on Wotif
Great location. The apartment is equipped very well, hair dryer, iron and board, air fryer, dinnerware, glassware, cutlery, pods coffee machine,shampoo , hair conditioner, hand and body wash, pool towels, alarm clock ect. Beautiful view over the garden, multiple BBQ areas, cloth line and pegs,1 of the entrances leads to the Esplanade with easy access to all the restaurants and shops. The apartment is not freshly renovated, but clean and well maintained ! We had a great time staying! Thank you 🙏
Comment from Hotel Management
4 Oct 2024 by Harry Ha, Hotel Management
Dear Ekaterina, Thank you for taking the time to share your feedback with me.It is pleasing to read that you enjoyed your overall experience with us.The team and I do value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Cluster General Manager
by A verified traveler
Posted 12 Sep 2024
Location is incredible. Didnt need a car, just got bus to Palm Cove. So many attractions walking distance.
Comment from Hotel Management
4 Oct 2024 by Harry Ha, Hotel Management
Dear Glenn,Thank you for taking the time to share your feedback with me.It is pleasing to read that you enjoyed your overall experience with us.The team and I do value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Cluster General Manager
by A verified traveler
Posted 5 Sep 2024
We’d not fully realised just how close to the esplanade and the whole range of restaurants and shops immediately on our doorstep. We were there a week and hired a car dior a couple of days choosing Europcar because their vehicles were parked in the hotel carpark - so no parking fees - guaranteed parking after a day trip and drop off at the airport - so no transfers either. Staff were welcoming and friendly. The garden room we rented was perfect for us…with an adequate kitchen ann a bbq in the garden. Would fully recommend this place.
Comment from Hotel Management
4 Oct 2024 by Harry Ha, Hotel Management
Dear Paul,Thank you for taking the time to share your feedback with me.It is pleasing to read that you enjoyed your overall experience with us.The team and I do value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Cluster General Manager
by A verified traveler
Posted 28 Aug 2024 on Wotif
There was some construction noise adjacent that was very annoying but obviously that was just unfortunate timing
Comment from Hotel Management
4 Oct 2024 by Harry Ha, Hotel Management
Dear David,Thank you for taking the time to share your feedback with me.It is pleasing to read that you enjoyed your overall experience with us.The team and I do value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Cluster General Manager
by A verified traveler
Posted 25 Aug 2024
Overall a great property in a good location and our apartment 607 was perfectly located but please steam clean the floor tiles more often
Comment from Hotel Management
4 Oct 2024 by Harry Ha, Hotel Management
Dear Paul,Thank you for taking the time to share your feedback with me.It is pleasing to read that you enjoyed your overall experience with us.The team and I do value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Cluster General Manager
by A verified traveler
Posted 14 Aug 2024 on Wotif
Excellent facilities.
The noise from extractor fans on the roof next door made it impossible to sit on our balcony.
Will not be back.
Comment from Hotel Management
4 Oct 2024 by Harry Ha, Hotel Management
Dear Roy,Thank you for taking the time to share your feedback with me.It is pleasing to read that you enjoyed your overall experience with us.The team and I do value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Cluster General Manager
by A verified traveler
Great hotel
Posted 31 Jul 2024 on HotelsWas comfy and spa was great. Will definitly stay there again.
Comment from Hotel Management
4 Oct 2024 by Harry Ha, Hotel Management
Dear Nichol,Thank you for taking the time to share your feedback with me.It is pleasing to read that you enjoyed your overall experience with us.The team and I do value your patronage and we look forward to welcoming you back in the future. Tropical regards, Harry Ha Cluster General Manager
