Ratings based on 984 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Nov 2024
Comment from Hotel Management
25 Nov 2024 by Wayne Booth, Hotel Management
Dear Franz,Thank you for choosing to stay at Park Regis City Quays Cairns and taking the time to provide us with your valuable feedback. We look to welcoming you back again at Park Regis City Quays CairnsStay Well,Wayne Booth
by A verified traveler
Posted 30 Oct 2024
Here’s a revised version of your text:
“Every time I passed the reception, there was no greeting, no warmth – it felt like walking into a cemetery. No music, no atmosphere. The rooms were small, and the bathroom fan malfunctioned repeatedly, forcing me to turn the light on and off since they were connected. There was just one bedsheet, no blanket, and I didn’t even bother asking for one. The place seemed like it was also used for public housing, and if that was the case, they should have informed us. We were woken up multiple times during the night due to unnecessary noise. Will I stay here again?
Hell no !
Random trolly on the floor left behind. Total shambles.
Comment from Hotel Management
31 Oct 2024 by Wayne Booth General Manager, Hotel Management
Dear NeilThank you for taking the time to review Park Regis City Quays. It is with despondency that I read your review of the standard of housekeeping, staff interaction and general atmosphere at my property, However I am certainly glad you brought the issues to my attention so that I can conduct further training & implement additional quality assurance checks. With housekeeping , whilst I am unable to personally inspect all rooms prior to check in, I certainly do require a detailed checklist of all turned over rooms to be completed, so I will thoroughly investigate how my system failed on this occasion. I do take pride in offering to my guests a clean, comfortable & pleasant environment in which to relax while staying at Park Regis & do hope that you will give me the opportunity to showcase this to you on your next stay.Once again, thank you for your review, however please be assured that the difficulties you experienced are certainly not reflective of our usual high standards. Regards,Wayne Booth
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Wayne Booth General Manager, Hotel Management
Dear RobertThank you for taking the time to review Park Regis City Quays. I am pleased to read you enjoyed your stay I look to welcoming you back again at Park Regis City QuaysRegards,Wayne Booth
by A verified traveler
Posted 10 Sep 2024
Comment from Hotel Management
11 Sep 2024 by Wayne Booth General Manager, Hotel Management
Dear LianThank you for taking the time to review Park Regis City Quays. I am pleased to read you enjoyed your stay.I look to welcoming you back again at Park RegisStay Well,Wayne Booth
by A verified traveler
Posted 27 Aug 2024 on Hotels
We enjoyed our stay.
Comment from Hotel Management
12 Sep 2024 by Wayne Booth General Manager, Hotel Management
Dear AndrewThank you for taking the time to review Park Regis City Quays. I am pleased to read you enjoyed your stay and met your expectations.I look to welcoming you back again at Park RegisRegardsWayne Booth
by A verified traveler
Posted 26 Aug 2024
Modern room and close to city hun for food etc
Comment from Hotel Management
12 Sep 2024 by Wayne Booth General Manager, Hotel Management
Dear CraigThank you for taking the time to review Park Regis City Quays. I am pleased to read you enjoyed your stay & delighted that the room was modern and Location met your expectations.I look to welcoming you back again at Park RegisRegardsWayne Booth
by A verified traveler
Posted 18 Aug 2024 on Lastminute
staff were very friendly and helpful. room was perfect for us travelling with a young child. will definitely stay again
by A verified traveler
Posted 6 Aug 2024 on Wotif
Helpful friendly staff 😊
Comment from Hotel Management
12 Sep 2024 by Wayne Booth General Manager, Hotel Management
Dear LeanneThank you for taking the time to review Park Regis City Quays. I am pleased to read you enjoyed your stay & delighted that the service and staff were friendly and we met your expectations.I look to welcoming you back again at Park RegisRegardsWayne Booth
by A verified traveler
Posted 30 Jul 2024
Our 8 day stay at Park Regis more than met our expectations. Spacious apartment, comfy bed, big shower, huge balcony with views across the city to the hills,the only disappointment was the WIFI which was a bit patchy but otherwise we enjoyed a really comfortable stay.
Comment from Hotel Management
1 Aug 2024 by Wayne Booth General Manager, Hotel Management
Dear JenniferThank you for taking the time to review Park Regis City Quays. What a pleasure it was to read your comments!The service you experienced is exactly what we aim to deliver, along with good value & a quality comfortable product.It is times like these that myself & my team can truly feel like we succeeded in achieving our goals of satisfying our guests expectations which as a Hotel Manager is the highest reward!We certainly look forward to welcoming you back at Park RegisStay Well,Wayne Booth GM
by A verified traveler
Posted 12 Jul 2024 on Wotif
The property was nice, , parking very tight, price was a little high for the room
Comment from Hotel Management
2 Aug 2024 by Wayne Booth General Manager, Hotel Management
Dear GilbertThank you for taking the time to review Park Regis City Quays. I am pleased to read you enjoyed your stay & delighted that you felt the property was nice.I look to welcoming you back again at Park RegisStay Well,Wayne Booth
