Ratings based on 247 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Aug 2024
Comment from Hotel Management
1 Sep 2024 by Catherine , Hotel Management
Hi Narelle, thank you for the wonderful feedback!
by A verified traveler
Posted 16 Jul 2024
Had great time there was a short visit but was good
Comment from Hotel Management
2 Aug 2024 by Catherine, Hotel Management
Hi Robert, thank you and we appreciate your feedback.
by A verified traveler
Great location, quiet room
Posted 20 Jun 2024 on HotelsOverall, nice stay! Hotel is centrally located, very convenient for reef tours, esplanade, bars and restaurants. Rooms come at different service levels, etc. Ours looked “out” onto an internal wall, which turned out to be great in terms of noise. Super quiet room! Our room also came with no housekeeping, which seems to be a popular option in Australia. This means that you have to restock your own room at the front desk/ reception. Other than this, room was in great condition! Would recommend hotel!
Comment from Hotel Management
6 Jul 2024 by Catherine, Hotel Management
Hi Veronica, thank you for your pleasant feedback. We're glad you enjoyed your stay and hope to welcome you back again!
by A verified traveler
Posted 14 Jun 2024
We are very snobby and this is easily the best hotel room we have ever had. We want to copy the bathroom design into our own home.
Comment from Hotel Management
15 Jun 2024 by Catherine, Hotel Management
HI Brittany, thank you so much for your wonderful review!
by A verified traveler
Posted 10 Jun 2024 on Wotif
Comment from Hotel Management
15 Jun 2024 by Catherine, Hotel Management
Hi Bernadette, thank you for your feedback!
by A verified traveler
Couldn’t sleep
Posted 10 Jun 2024 on HotelsThough staff were friendly and helpful, the place was very noisy, especially if your room is next to the lift. Noise coming from guests within the hotel as well as outside.
Comment from Hotel Management
16 Jun 2024 by Catherine, Hotel Management
Hi Thao, thank you for your feedback and this will be shared to the relevant department.
by A verified traveler
Posted 27 May 2024 on Wotif
Friendly staff, great location, clean rooms, nice restaurant/ bar!
Comment from Hotel Management
31 May 2024 by Catherine, Hotel Management
Hi Debbie, thank you for your wonderful feedback!
by A verified traveler
Posted 27 May 2024 on Wotif
Location and cleanliness excellent
Comment from Hotel Management
31 May 2024 by Catherine, Hotel Management
Hi Adam, thank you for your feedback.
by A verified traveler
Ant-infested dump and fraudulent charges
Posted 26 May 2024 on HotelsI think this genuinely may have been the worst experience I’ve ever had with a hotel.
I booked a 3-night stay. I didn’t see the room properly until midnight, at which point I found thousands of tiny little ants all over my room, and disgusting unidentified stains all over the bedsheets hidden underneath the duvet.
I wasn’t able to go elsewhere at midnight despite phoning probably every hotel in Cairns, so they found me another room which was clean enough, and I left the next morning to the promise of a refund of 2 nights of my stay.
This was not the end of the saga. It later turned out that they had taken 2 large payments from my account for no reason. They refunded one of these, as well as the original refund for the unused nights, but I am still yet to receive the second back. It is pending in my bank account, the hotel said they couldn’t find it, and they haven’t responded to my email. Overall, this hotel took close to 3x the original cost of the stay, essentially emptying my bank account. The entrance was also a popular spot for people taking drugs - not to pass judgement on people in terribly unfortunate life circumstances, but as a woman alone it felt very unsafe having large groups of people yelling and lunging at me whenever I entered and left.
Comment from Hotel Management
28 Jun 2024 by Catherine, Hotel Management
We sincerely apologise that you didn't have a great experience in our hotel– our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.
by A verified traveler
Posted 25 May 2024 on Hotels
Comment from Hotel Management
31 May 2024 by Catherine, Hotel Management
HI Trent, thank you for your feedback.
