Ratings based on 961 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jan 2025
Staff very helpful on arrival room generally good in need of a bit of TLC only small things easilly sorted. Shower not great had to hold the shower head by copper tube. Requested early morning call didnt get one was awake any way. Great location for restaurants shops walks etc pick up for trips round corner at pacific hotel not always made clear.
by A verified traveler
Posted 16 Jan 2025
Room is old and in need of an upgrade
by A verified traveler
Posted 10 Jan 2025
Great spot right on the esplanade
by A verified traveler
Posted 9 Jan 2025
by A verified traveler
Posted 2 Jan 2025
Location was great , comfy bed,great pool area
Hotel rooms need a new do over, torn curtains, coffee table was stained and dirty the sofa was stained and not nice to sit on, bathroom tiles neee new grout ,the cupboards old in bathroom, water damage, needs fixing
You had to bpil the kettle in the cupboard, where the plug was located , no other bench place
Rooms need a definite reno
Comment from Hotel Management
5 Jan 2025 by Harry Ha, Hotel Management
Dear Faymeeza,Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. I am pleased to advise we have commenced planning for refurbishment which will revitalise our rooms. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards, Harry Ha Cluster General Manager
by A verified traveler
Posted 2 Jan 2025
Comment from Hotel Management
5 Jan 2025 by Harry Ha, Hotel Management
Dear Rhys,Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards, Harry Ha Cluster General Manager
by A verified traveler
Posted 2 Jan 2025
Terrible service and facilities out dated
Comment from Hotel Management
5 Jan 2025 by Harry Ha, Hotel Management
Dear Abtin,Thank you for taking the time to share your feedback with me - it is valued and appreciated.I am sincerely sorry we did not meet your expectations on this recent stay. I can share with you that we have commenced planning for refurbishment which will revitalise our rooms. The team and I do value your patronage and we hope to have the opportunity of welcoming you back in the future to make amends.Tropical regards, Harry Ha Cluster General Manager
by A verified traveler
Posted 31 Dec 2024
Excellent stay before we went to green island
Comment from Hotel Management
1 Jan 2025 by Harry Ha, Hotel Management
Dear Paul,Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards, Harry Ha Cluster General Manager
by A verified traveler
Posted 16 Dec 2024
I would like to see some updated tech to allow for USB plugs in lamps, phone, clock radio.
Comment from Hotel Management
18 Dec 2024 by Harry Ha, Hotel Management
Dear Thomas,Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards, Harry Ha Cluster General Manager
by A verified traveler
Posted 4 Dec 2024
Comment from Hotel Management
4 Dec 2024 by Harry Ha, Hotel Management
Dear Mandy,Thank you for taking the time to share your feedback with me. It is a pleasure to read that you enjoyed your overall experience with us. The team and I value your patronage and we look forward to welcoming you back in future. Tropical regards, Harry Ha Cluster General Manager
