Ratings based on 967 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Dec 2024
We loved our stay at the crystalbrook riley, very relaxing, great staff, lots of options for food and the room in the tower was beautiful
Comment from Hotel Management
16 Dec 2024 by Team Riley, Hotel Management
Dear Therese,Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team as we strive to provide exceptional experiences for all our guests. We look forward to welcoming you back soon!Kind regards,- Team Riley
by A verified traveler
Posted 12 Dec 2024
Very clean and nice staff.
Comment from Hotel Management
12 Dec 2024 by Team Riley, Hotel Management
Hi Christopher, Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team as we strive to provide exceptional experiences for all our guests. We look forward to welcoming you back soon!Kind regards,- Team Riley
by A verified traveler
Posted 9 Dec 2024
Lovely property. I especially enjoyed the pool and the walkable distance to restaurants.
Comment from Hotel Management
10 Dec 2024 by Team Riley, Hotel Management
Hi Diane, Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team as we strive to provide exceptional experiences for all our guests. We look forward to welcoming you back soon!Kind regards,- Team Riley
by A verified traveler
Posted 3 Dec 2024
Nice place
Comment from Hotel Management
3 Dec 2024 by Team Riley, Hotel Management
Hi Eileen, We truly appreciate your kind words and are delighted to hear that you had an enjoyable stay with us.Your positive review is a great encouragement to our team as we continuously work to deliver outstanding service to our guests. We can't wait to welcome you back for another memorable experience!Kind regards,- Team Riley
by A verified traveler
Posted 2 Dec 2024
Hotel is newer, and the room was good. We stayed in an ocean view room and it was a beautiful view. Restaurants (paper crane and rocco) were good. Food (restaurants and room service) could be improved by offering more basic dishes, not fancy food; no water offered at the pool even when ordering poolside food and drinks (front desk told us to buy the hotel's $20 glass water bottle and use that by the pool when glass isn't allowed by the pool). I would consider staying here again if I'm in the area as it is a bit further from the chaos of downtown.
Comment from Hotel Management
2 Dec 2024 by Team Riley, Hotel Management
Dear Christina,Thank you for your feedback and for highlighting the positive aspects of your stay. We’re pleased to know that you enjoyed these features.We also appreciate your constructive comments. Please rest assured that we will address the concerns you’ve raised to improve our service and facilities.We look forward to welcoming you back in the future and hope to provide you with an even better experience.Kind regards,- Team Riley
by A verified traveler
Posted 1 Dec 2024
Great place, such a disappointment that some of the young backpacking staff were so rude…..
by A verified traveler
Posted 30 Nov 2024
It was just such a lovely experience and stay.
Comment from Hotel Management
2 Dec 2024 by Team Riley, Hotel Management
Dear Amelia,Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team as we strive to provide exceptional experiences for all our guests. We look forward to welcoming you back soon!Kind regards,- Team Riley
by A verified traveler
Posted 27 Nov 2024
Staff were lovely and very helpful, rooms were beautiful and the pool was the perfect place to relax during the day
Comment from Hotel Management
28 Nov 2024 by Team Riley, Hotel Management
Hi Danielle :)We truly appreciate your kind words and are delighted to hear that you had an enjoyable stay with us.Your positive review is a great encouragement to our team as we continuously work to deliver outstanding service to our guests. We can't wait to welcome you back for another memorable experience!Kind regards,- Team Riley
by A verified traveler
Posted 26 Nov 2024
Comment from Hotel Management
26 Nov 2024 by Team Riley, Hotel Management
Hi Ellie, Thank you for sharing your feedback. We apologize that your experience with us did not meet your expectations. We strive to provide excellent service and regret that we fell short on this occasion. Your comments are valuable to us, and we would appreciate the opportunity to address your concerns directly. Please reach out to us directly.Kind regards,- Team Riley
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Team Riley, Hotel Management
Shiena, Thank you for taking the time to leave us such a wonderful review. We are thrilled to hear that you enjoyed your stay with us. Your positive feedback means a lot to our team as we strive to provide exceptional experiences for all our guests. We look forward to welcoming you back soon!Kind regards,- Team Riley
