Ratings based on 110 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.7 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Fine
Posted 9 Jul 2024 on HotelsOur stay was fine, however the property was in need of some maintenance. Our kitchen area of the apartment was missing a window so we had many mosquitos in the room.
Stayed at other Selina Hotels and this was certainly not one of the better ones
Comment from Hotel Management
23 Jul 2024 by Selina, Hotel Management
Thank you for sharing your experience with us. We apologize for the inconvenience caused by the maintenance issues, particularly the missing window and the mosquito problem. Your feedback is valuable, and we will address these concerns promptly. We're sorry to hear that this stay didn't meet your expectations compared to other Selina Hotels, and we hope to provide you with a better experience in the future.
by A verified traveler
Posted 7 Jul 2024 on Travelocity
by A verified traveler from North York
Posted 20 Apr 2024
Great!
Comment from Hotel Management
10 May 2024 by Selina, Hotel Management
Thank you for your feedback! We're thrilled to hear that you had an excellent experience with us and that everything was great during your stay. We appreciate your kind words and hope to welcome you back again soon for another fantastic experience. If there's anything specific you loved about your stay or anything we can do to make your next visit even better, please don't hesitate to let us know.
by A verified traveler
Posted 15 Apr 2024
by A verified traveler
Posted 4 Mar 2024
I asked the staff for a very late check-in (11pm), due to transportation issues, and they were very understanding and help me out with no dificulties at my arrival
Comment from Hotel Management
11 Mar 2024 by Selina, Hotel Management
Hello Ricardo, thank you for your review! We are happy to know that you had a good time with us and we hope to see you again soon, Pura Vida!Thanks & Regards,
by A verified traveler
Posted 28 Oct 2023 on Hotels
I wasn’t planning on even leaving a review because I think this place caters to a certain demographic and for that demographic it is maybe a cool happening place. Here’s what I didn’t like:
1. The RUDEST staff. Everyone in puerto viejo was so kind and welcoming. I feel like they actively had to search for the rudest most unwelcoming people they could find.
2. Forget about trying to find this place in the dark. There’s a tiny tiny sign that says Selina which is not very lit at night. When I called the front desk for help they were wildly unhelpful then the security guard was also unhelpful when trying to figure out where to park when the gates were both locked.
3. I had a private room. It was FULL of mold and pretty gross. The toilet leaked from the bottom all over the bathroom floor and constantly smelled like poop.
4. I was feeling sick and asked the bar to SELL me a cup of ice, I offered to pay and did not ask for it for free. They would not SELL me a cup of ice (honestly should have been free but ok, I get it I’ll pay if that’s a policy). THEY WOULD NOT SELL ME A CUP OF ICE WHEN I FELT SICK AND JUST WANTED ICE WATER. That was really the straw that broke the camels back. They bartender went over to the “boss” likely the manager or owner to ask and he just said no. What an abysmal policy. They said because there’s a “festival” well I’m not part of the festival (literally 10 people in front of a dj booth, and 4 people at the bar) I’m a paying guest at the hostel who also
Comment from Hotel Management
3 Nov 2023 by Selina, Hotel Management
Hi, thank you so much for your feedback. We appreciate you taking the time to help us improve our guest experience. We apologize for the inconvenience you experienced while here. We pay close attention to your comments and we will work hard to improve as much as we can. Thank you for your stay. We wish you all the best and hope to see you again soon! Pura Vida!Thanks & Regards,
by A verified traveler
Posted 25 Sep 2023
by A verified traveler
Posted 7 Jun 2023
Very friendly and helpful team. Good location, close to Puerto Viejo and Cocles. Our suite was very spacious and quite with a good size fridge. In general very good but a bit expensive for what you get.
Comment from Hotel Management
13 Jun 2023 by Att: Keylin Fonseca, Hotel Management
Hello Flora, thanks for taking the time to give us your feedback. We really appreciate that you're helping us to continually create a better experience for our guests. We will continue working hard to improve even the little details. Pura Vida!
by A verified traveler
Posted 28 Mar 2023 on Hotels
Comment from Hotel Management
15 Apr 2023 by Raquel Rojas., Hotel Management
Hello Karine!We feel very grateful for your rate, we wish to continue sharing the best experience with you in all our Selinas.
by A verified traveler
Posted 19 Mar 2023
We had a nice stay. My son loved the pool and the location was great. It was a nice quiet spot right on the beach with a cool hike through the jungle.
Comment from Hotel Management
15 Apr 2023 by Raquel Rojas., Hotel Management
Hello Melisa!, tThank you so much for your comments, we wish to see you soon in hour Hotel.
