Ratings based on 31 Verified Reviews
3.7 Room cleanliness
3.6 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
A unique experience in Costa Rica
Posted 9 Feb 2020 on HotelsTravelling around CR for nearly a month we wanted to book somewhere near the party town of Puerto Viejo to bring in the New Year. So, we paid way over the odds to get this place for 5 nights. Our initial impressions were terrible - smelly and uncared for. However, the owner was quick to swap out our broken fridge and fix the hot water, and so we decided to stay and make the most of it. But not a friendly, welcoming chap!!
Each of the two bedrooms had two double beds taking up nearly all the floor space, so we laid our cases on one bed each (nowhere to hang up our clothes, not even any drawers). There was a 4" space between the bed frames, so shins got bruised if we got up in the dark. The mattresses and pillows smelled the way you might find in a backpackers hostel so we slept on our own large beach towels. The good things about the place were: 1) on the edge of the rainforest, which to be fair, could account for the damp, dank smell, and the howler monkeys, 2) the hot water for showering, although we never could get the kitchen sink tap/faucet to work - see previous reviewers. 3) Great WIFI.
The worst thing was the total lack of communication from the owner during/after our stay. We paid in cash, but he refused to confirm this to Hotels.com despite several phone calls and emails. And we were awakened by loud shouting/fighting (from the owner?) 3 out of the 5 mornings. Frightening! The fact he wanted cash or charge 8% for card was another 1st !! Pura Vida NOT!
by A verified traveler
Posted 16 Feb 2019
by A verified traveler from Chicago
Posted 16 Feb 2019
Far enough from the main street and waking up to the songs of birds. Large space.
Need to invest in the property and be responsive to customers.
Walls were grungy and mgmt never responded to request to fix sink's faucet, as no water came out.
by A verified traveler from TX
Posted 24 Jun 2018
The only thing I was not pleased with was the 8% fee for using a card. I looked online and did not see this fee, and I did not have cash- so I had to pay, and it was too late to look for other accommodations. Please be aware when booking. I was only here one night, but it has an apartment setup for cooking, etc. Long-term stay. No complaints about the setup. There is netting and screens on the windows. I didn't lock the windows, and a cat was sitting at the table when I returned...and didn't want to leave, lol.
Comment from Hotel Management
15 Jul 2018 by Nacho , Hotel Management
Gracias por sus comentarios
by A verified traveler
Posted 20 May 2018
The room was good for the price, but the owner was very unfriendly.
Comment from Hotel Management
8 Jun 2018 by Nacho, gerente , Hotel Management
Su comentario no tiene validez si lo pone anónimamente. No tengo manera de defenderme.
by A verified traveler
Great quiet location in attractive garden setting
Posted 6 Mar 2018 on HotelsComment from Hotel Management
5 Apr 2018 by Nacho, Hotel Management
Gracias
by A verified traveler from Dominicalito, Costa Rica
DO NOT STAY HERE! AWFUL EXPERIENCE!!!!
Posted 3 Feb 2018 on OrbitzBy far the worst experience at a hotel in my life!!! The owner was incredibly rude and insulting to me from the second I met him. Orbitz listed the hotel as pet friendly and there were no additional charges disclosed (and Costa Rica in general is very pet friendly and most places do not charge additional pet fees). I brought my two small (hypoallergenic) dogs with me, and after I checked in he came over and said he was going to charge me a cleaning fee that was MORE than the cost of the room. I asked if I could get my money back and go to a different hotel and he refused. Because I would not pay the ridiculously expensive extra cleaning fee, he told me he would trash my belongings as soon as I walked out of the room. I truly felt that my personal safety and the safety of my dogs were in danger if I stayed, and so I had to leave.
Comment from Hotel Management
6 Feb 2018 by Nacho , Hotel Management
By far, the worst client I've ever had in my entire life. This person arrived with two dogs totally rude and without warning that he brought pets. We pet and with an extra charge for cleaning reasons for obvious reasons.
This lady, to call her in some way, left the dogs loose in the garden. Their needs were made inside the hotel and they even did it inside the house, they also attacked my cats and in fact one of my kittens disappeared for two days because of the scare that took due to the TWO rude dogs of this woman.
Before registration, the client was told that she should pay an extra and she agreed. The problem came later, when I complained that the dogs should be polite and respectful of the property, the apartment and other customers, but the response from the client was unpleasant and even came to insult and raise our voice. He also told us that he was not going to pay for his dogs because literally "I'm not going to pay because I do not want to," to which I had to inform him that he had called the police to come and solve the problem. Due to this, the client was scared and as she obviously knew that she was not right, she decided to leave the house dirty and smelling of dog, urine and animal waste in the garden. A SHAME OF PERSON.
Not only is not satisfied with all the problem that generated us, but it has the impudence and shame to put a bad review.
Madam, I hope you can read this. You are a bad person, a scoundrel and a liar above. He insulted me, he lied to me and he treated me very unpleasant and now he wants to make me look like a poor victim.
In fact, this town is very small and I know the people who manage the place where you left after being in my accommodation and leaving it dirty and smelly. These people told me that they have tired of their dogs and of you and that I hope they never come back here.
Shame on others ...
by Sarah
Quiet night's stay in Puerto Viejo
Posted 25 Apr 2017 on HotelsIt was lovely to have an apartment for the price of a room anywhere else. Spacious and airy, set back from the road and backing on to the jungle, making it quiet at night (though the howler monkeys might wake you up some mornings!) It was great to have a kitchen to have the option to cook meals too.
Fantastic location, a short walk from the beach and town. Good service from the owners too - they can sort transfers, laundry and anything you need (though we didn't need to use this service)
The only downside is the apartment is a bit grubby and tired-looking. The bathroom for example has rust stains and looks like it could do with a good scrub down with some bleach! The towels were also a bit thread-bare and had bleach marks on them. That said the room was cleaned every other day and it is good value considering the price we paid.
Recommended
for Familiesby A verified traveler from SJO
Great stay
Posted 2 Mar 2017
Pros: Nice environment
Cons: I'm satisfied
Location: It's located at the entrance of Puerto viejo, you will need to take a 3min walk to get to downtown puerto viejo. Overall it's located near the beach
I enjoyed every moment of the trip, it was a unplanned one, but still I enjoyed the fact that my room had a small kitchen, which is convenient when planning on cooking a meal and saving a couple bucks. There's also a refrigerator and dinning area within the small house. If you are looking to save some money on food and amenities this is one option to consider.
by A verified traveler
Posted 11 Oct 2016 on Hotels
The property could be improved, but giving the price, the relationship value-cost is really good. Highly recommended for budget travelers.
