Ratings based on 357 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Once again, we were happy to return to this property, and were welcomed by a friendly and courteous staff. For us, its the best value and the most convenient for short stays in the downtown area, directly located a step away from both SM Premier and Limketkai shoppimg malls. The rooms are small, so anybody looking for more spacious accommodation might prefer to look elsewhwre but upu cznt beat the price, in our estimation. The Pancake House next door is open for nreakfast from 6AM. and indoor parlkng on the 2nd floor of the hotel is available.We will be back again soon! thanks for a great stay.
Comment from Hotel Management
8 Nov 2024 by Kath, Hotel Management
Dear Mr. Clifford,Thank you for your continued loyalty and for sharing this wonderful feedback about your recent stay! We're delighted to know that our friendly and courteous team, convenient location, and value continue to make our property your top choice for short stays in the downtown area. It's fantastic to hear that being steps away from SM Premier and Limketkai Malls, along with amenities like the Pancake House for breakfast and convenient indoor parking, made your experience enjoyable.We look forward to welcoming you back soon and appreciate your recommendation. Thank you once again for choosing to stay with us!Warm Regards,Kath BulawinHotel Manager
by A verified traveler
Posted 5 Oct 2024
Shower drains to slow
Comment from Hotel Management
7 Oct 2024 by kath, Hotel Management
Hi Victor,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the slow drainage in your shower. Our maintenance team has been notified and is addressing the issue to ensure that it does not happen again in the future.We look forward to welcoming you back soon!Sincerely,Kath BulawinHotel Manager
by A verified traveler
Posted 7 Sep 2024
Arrived to blacked out lobby .. could. It check
Dusty highway right outside front door. Noisy traffic rolling maniacally all over. No free breakfast included. Room looks like a frige with a bed. YOU GET WHAT YOU PAY FOR!
Comment from Hotel Management
17 Sep 2024 by Kath, Hotel Management
Hi Dana,Thank you for taking the time to provide your feedback. We sincerely apologize for the inconvenience you experienced upon arrival. Unfortunately, during your stay, the City of Cagayan de Oro experienced power fluctuations, which affected our generator. We understand how frustrating this must have been and are working diligently to prevent similar issues in the future.As our hotel is centrally located, some noise and dust from the highway can be unavoidable, but we appreciate your understanding of this aspect. We always strive to offer great value for the price and will take your feedback into account to improve guest experiences.Sincerely,Kath BulawinHotel Manager
by A verified traveler
Posted 21 Aug 2024
The staff were very friendly and very accommodating when I arrived early for my check in. I would definitely recommend this hotel to many of my friends and family traveling to Cagayan de oro.
Comment from Hotel Management
22 Aug 2024 by kath, Hotel Management
Hi Paul,Thank you for taking the time to write us a positive review. We really appreciated the kind words you said about our friendly and accommodating Team. We will make sure the team knows their hard work is recognized.Looking forward on your next stay at Red Planet Hotel Cagayan de Oro!Sincerely,Kath BulawinHotel Manager
by A verified traveler
Posted 3 Aug 2024 on Hotels
Comment from Hotel Management
16 Aug 2024 by Kath, Hotel Management
Hi svelnung,Thank you so much for taking the time to rate us.We hope to have you back with us soon.Sincerely,Kath BulawinHotel Manager
by A verified traveler
Nice hotel
Posted 28 Jul 2024 on HotelsGood experience
Comment from Hotel Management
30 Jul 2024 by kath, Hotel Management
Hi sveinung,Thank you for taking the time to post your review. We are so thrilled that you had a great time with us during your stay.We can’t wait to welcome you back on your next visit.Sincerely,Kath BulawinAssistant Hotel Manager
by A verified traveler
Posted 16 Jul 2024
Good
Comment from Hotel Management
26 Jul 2024 by Kath, Hotel Management
Hi Mherlie,Thank you for taking the time to post your review. We are so thrilled that you had a great time with us during your stay.We can’t wait to welcome you back on your next visit.Sincerely,Kath BulawinAssistant Hotel Manager
by A verified traveler
Posted 12 Jul 2024
The latest of many stays at this property which remains my favorite place to stay in CDO, for its location, price, parking facility, and staff. One new addition in the lobby: a free water filling station. This time: there was plenty of hot water in the shower, and the air conditioning was easily adjusted for personal comfort. We mentioned to counter staff that the faucet in the bathroom was faulty. We look forward to returning in 2 months.
Comment from Hotel Management
12 Jul 2024 by Kath, Hotel Management
Hi Ella,Thank you for taking the time to post your review. We are so thrilled that you had a great time with us during your stay.We can’t wait to welcome you back on your next visit.Sincerely,Kath BulawinAssistant Hotel Manager
by A verified traveler
Posted 10 May 2024
Always a pleasure to return to this property, especially because of the courteous and friendly staff.If you are going to CDO for shopping and just want to walk to the downtown malls and stay somewhere convenient at a reasonable price, there is little beat Red Planet. Air conditioning in the room was super cold and we couldn't adjust the temperature so turned it off at night. Other than that it was a great stay. Will go back again soon
Comment from Hotel Management
14 May 2024 by Kath, Hotel Management
Dear Mr. Clifford,Thank you for your generosity with the rating. We are delighted that you had an enjoyable experience with us, despite the issues you experience with the AC in your room. . Your valuable feedback is being shared with our management team for further assistance. We look forward to your next stay with us.Sincerely,Kathrina Mae Bulawin
by A verified traveler
Next to the mall
Posted 3 May 2024 on HotelsLocation is very central, next to one of the biggest mall in the city. Staff are helpful and friendly. The housekeeping staff are excellent.
Comment from Hotel Management
14 May 2024 by Kath, Hotel Management
Hi Edna,Thank you for your generosity with the rating. We are delighted that you had an enjoyable experience with us. We look forward to your next stay soon!Sincerely,Kathrina Mae Bulawin
