Ratings based on 336 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Great location within the walls - so much history
Comment from Hotel Management
17 Nov 2024 by Vicky, Hotel Management
Thank you for rating your stay a fabulous 5/5 stars, we couldn't agree more, so much history. We do hope to welcome you back again soon.
by A verified traveler
Posted 17 Nov 2024
Very good dinner and breakfast options at the place, and a great suit overall!
Comment from Hotel Management
17 Nov 2024 by Vicky, Hotel Management
Thank you very much for your lovely review, we hope to welcome you back again soon.
by A verified traveler from Salt Spring Island
Posted 10 Nov 2024
Great comfortable room with a large modern bathroom very close to excellent pubs and restaurants. Would recommend.
Comment from Hotel Management
13 Nov 2024 by Vicky, Hotel Management
Thank you for taking the time to review your stay with us, fabulous to read your comments. Wonderful to hear that you would recommend us. We hope to welcome you back again soon.
by A verified traveler
Posted 28 Oct 2024
Comment from Hotel Management
13 Nov 2024 by Vicky, Hotel Management
Thank you for rating your stay a wonderful 4/5 stars, we would love you welcome you back again soon.
by A verified traveler
Posted 26 Sep 2024 on Hotels
Great location inside the castle walls. Walkable to pubs, coffee, restaurants. The only negative is no elevator have to walk up flights of stairs to get to you room
Comment from Hotel Management
15 Nov 2024 by Vicky, Hotel Management
Thank you for rating your stay a wonderful 10/10 stars, we agree that a lift would make things a little easier however due to the age of the buildings it is simply not possible and we also believe it would ruin the character too. We do hope that you will stay again and possible in a lower floor room.
by A verified traveler
Posted 19 Sep 2024
An enjoyable stay. Pleasant area and good facilities.
Comment from Hotel Management
15 Nov 2024 by Vicky, Hotel Management
Thank you for reviewing your stya with us, lovely to hear that you had an enjoyable stay. We do hope to welcome you back again soon.
by A verified traveler
Posted 18 Sep 2024 on Hotels
Comment from Hotel Management
13 Nov 2024 by Vicky, Hotel Management
Thank you so much for taking the time to rate your stay a fantastic 10/10. We hope to welcome you back again soon.
by A verified traveler
Posted 17 Sep 2024
The property is across from a pub which means it is very loud at night with people drinking and partying on the street in front of your windows. There is no close parking, so if you have a car be prepared to carry your luggage quite a distance. The closest overnight parking is about 1000 feet away.
Comment from Hotel Management
15 Nov 2024 by Vicky, Hotel Management
Thank you taking the time to review your stay with us, we are in the town centre so there will be some noise however we believe that this was extremely noisy event that we weren’t made aware off beforehand. We can only apologise for this. We do hope that this won’t stop you from staying with us again in the future.
by A verified traveler
Posted 5 Sep 2024
Very well appointed,clean a lot of care given to quality
by A verified traveler
Posted 2 Sep 2024 on Hotels
