Ratings based on 995 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Front desk were so nice
Comment from Hotel Management
4 Jan 2025 by Flower Soto. Guest Service Ambassador., Hotel Management
Dear Jennifer,Thank you so much for your great review. We are so pleased to receive your positive feedback and will share it with our team. We are so pleased to read that your family had a wonderful experience in our beautiful resort, and we hope to see you again soon. Kind regards from the sunny Flamingo Beach!
by A verified traveler
Posted 30 Dec 2024
While the resort is fun not all the amenities advertised were available. We arranged for pick up at airport and someone was waiting but said we had to wait for the actual transportation. 45 minutes later we got our own taxi. When we tried to get a pedicure and manicure we were told they had no materials or people that do that even though it was listed for the spa. We tried to get boogie boards and were unable to. We took the children to the sand castle building contest area to be told the activities person was sick and the replacement person had worked the day before so could not come in. We did our own contest but it was disappointing for the kids. While everyone is nice and all is clean they do need to follow up on the small things that make a difference on vacation.
Comment from Hotel Management
4 Jan 2025 by Flower Soto. Guest Service Ambassador., Hotel Management
Dear Wilhemina,Thank you for sharing your experience with us. We sincerely regret the inconvenience you encountered during your stay.We apologize for the wait and understand how frustrating it must have been. We will review our process to prevent this from happening again.We are very sorry that you were not able to enjoy the pedicure and manicure. We will make sure to have the necessary materials and staff in the future.We are sorry that they were not available. We will work to improve the availability of our equipment.We apologize for the cancellation of the sand castle contest. We will make sure to always have a backup plan for our activities.We appreciate your kind words about our staff and the cleanliness of the resort. We take your comments into account to improve and look forward to the opportunity to offer you a better experience in the future.Sincerely,
by A verified traveler
Posted 28 Dec 2024
The staff was very nice.
Comment from Hotel Management
4 Jan 2025 by Flower Soto. Guest Service Ambassador., Hotel Management
Dear Hilda,Thank you so much for your great review. We are so pleased to receive your positive feedback and will share it with our team. We are so pleased to read that your family had a wonderful experience in our beautiful resort, and we hope to see you again soon. Kind regards from the sunny Flamingo Beach!
by A verified traveler
Posted 17 Dec 2024
A nice size resort. Very friendly and quality staff. Food was ok. Many walkable dining options in area. Rooms very clean and have everything. Every guest I talked to loved it there.
Comment from Hotel Management
17 Dec 2024 by Flower Soto. Guest Service Ambassador., Hotel Management
Dear Nicholas,Thank you for your review! We are glad to hear that you enjoyed your stay at our resort. We pride ourselves on having a friendly, quality staff, and we are pleased that you found our rooms clean and well-appointed. We are also glad that you enjoyed the dining options both on and off the resort. We look forward to the pleasure of hosting you again soon.Happy Holidays!
by A verified traveler
Posted 16 Dec 2024
It’s an okay property. There were not a lot of alternative food choices for vegetarian people. The staff did try to make some accommodations.
The staff in the Banana Hut were excellent.
I like the area but I’m not sure if I would start at this particular location. The way the air conditioner it positioned, it blows right directly on the bed. This gave me a bit of a sore throat, but the rooms are small, so I don’t know how else they would be able to arrange the furniture.
It definitely wasn’t quiet when we arrived at the property. But, this is their “branding “.
Comment from Hotel Management
16 Dec 2024 by Flower Soto. Guest Service Ambassador., Hotel Management
Dear Rhonda,Thank you for taking the time to share your experience with us. We are sorry to hear that you did not find enough vegetarian options, but we are glad to know that our staff did their best to accommodate your needs. We will be sure to review our menu to include more vegetarian options in the future.We are pleased that you enjoyed the service at Banana Wind and the area in general. We noted your comments regarding the air conditioning arrangement and the quietness of the property. We will work on these areas to improve the comfort of our guests.We appreciate your feedback and look forward to the opportunity to welcome you back for an improved experience.Kind regards,
by A verified traveler
Posted 15 Dec 2024
Building is dated, in dire need of renovation. Pool's murky w/ algae, sand, cracked/broken tiles. Tight bathroom w/ weak water pressure. Toilet doesn't flush all the way; toilet paper floats back up. Must flush couple of times! Raccoons & iguanas roaming the resort daily. DJ is lame; no daytime fun interactive games/events for guests to participate in. Resort plays the same music in continuous loop all day! If I don't hear another Jimmy Buffet song for a decade, I'd be grateful for small blessings! Have to cross a busy PUBLIC road to go to Flamingo Bch. Resort is 1.5 hours distance fr. Liberia Daniel airport. Not much to see via walking distance; one must drive elsewhere to see more activities, excursions or shops. Souvenir items sold @ resort gift shop & nearby mall are extremely expensive/extravagant! Go to Coco Bch. instead to buy souvenirs; it's more affordable there & local vendors are willing to lower prices if you haggle/bargain.
Resort is secure, safe & quiet; located in an isolated cove; no hotels next door. NOV-DEC is quiet season w/ fewer guests. Guards on-duty 24/7 @ front/back gates. Security cameras thru out resort. W/ designated smoking areas. Beds are firm w/ fresh sheets, pillow covers & towels. Room's a/c is comfortably cold. Food's good & edible; 3 restaurants on-site w/ nice ocean view. Italian restaurant's lovely w/ excellent cuisine; wonderful service fr. Mauricio & David! All employees are friendly, welcoming, accommodating, helpful, hard @ work.
Comment from Hotel Management
16 Dec 2024 by Flower Soto. Guest Service Ambassador., Hotel Management
Dear Scott,Thank you for taking the time to share your detailed feedback. We are glad to hear that you enjoyed the safety, quiet, and friendly service from our staff, especially at the Italian restaurant. We also appreciate your comments on areas that need improvement, such as the pool, bathroom, and daytime activities. We are sorry for the inconvenience you experienced and assure you that we are working to improve these areas. We look forward to the opportunity to welcome you back and offer you an improved experience.
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Flower Soto. Guest Service Ambassador., Hotel Management
Dear Justin,Thank you for visiting our hotel. We are happy you enjoyed your stay and hope to see you again soon.Sincerely from sunny Flamingo Beach!
by A verified traveler
Posted 13 Dec 2024
Comment from Hotel Management
13 Dec 2024 by Flower Soto. Guest Service Ambassador., Hotel Management
Dear Megan,Thank you for visiting our hotel. We are happy you enjoyed your stay and hope to see you again soon.Sincerely from sunny Flamingo Beach!
by A verified traveler
Posted 8 Dec 2024
A quiet place for vacation，staff are friendly。
Comment from Hotel Management
8 Dec 2024 by Flower Soto. Guest Service Ambassador., Hotel Management
Dear Jing,Thank you so much for your great review. We are so pleased to receive your positive feedback and will share it with our team. We are so pleased to read that your family had a wonderful experience in our beautiful resort, and we hope to see you again soon. Kind regards from the sunny Flamingo Beach!
by A verified traveler from Ephraim
Posted 7 Dec 2024
Comment from Hotel Management
7 Dec 2024 by Flower Soto. Guest Service Ambassador., Hotel Management
Dear Brandon Phillip,Thank you for completing our survey. We noticed low scores and were hoping you could tell us about your experience so that we may work on improving in those areas. Your feedback is greatly appreciated and I look forward to hearing from you. Thank you for choosing Margaritaville Beach Resort Playa Flamingo Costa Rica!!All The Best,
