Ratings based on 990 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Few vegan choices. Excellent service. Hard to find a pool lounger. Easy taxi service. Beds were super comfortable. Bottled water was expensive and should be free.
Comment from Hotel Management
25 Nov 2024 by Naúm Morán, Hotel Management
Dear Elvira,On behalf of the entire team of Villa del Palmar Beach Resort & Spa, we would like to thank you for your kind preference and for taking the time giving us your feedback. Your observations are very important because they will help us to improve the service we provide to our valued guests like you.It is important to let you know that every note and suggestion is read & considered in our weekly meeting and with your kind help and time, this is the first step to take our beloved resort into the next level. We look forward to the opportunity to welcome you once again and provide you with the outstanding service we have been recognized for.Respectfully,
by A verified traveler
Posted 25 Nov 2024
Even no free water for non-all-inclusive customers
Comment from Hotel Management
25 Nov 2024 by Naúm Morán, Hotel Management
Dear Yunni,Thank you for taking the time to share your comments with us and for trusting us with your vacation.I am sorry that we did not provide the experience that you expected and deserved. It is very important for us to know the areas that we need to improve.It would be an honor to have the opportunity to host you again and offer you the outstanding service we have been recognized for.Respectfully.
by A verified traveler
Posted 24 Nov 2024
Poor attitude with staff, extra fees were ridiculous. Had to pay extra 900 dollars for stay.
by A verified traveler
Posted 22 Nov 2024
Horrible service, our shower was broken for 3 days and had to ask three times before anyone would come fix it. The front desk in the main lobby gentleman working lied to me twice about talking to the manager. Then on the 4th day our waiter at breakfast told us we did not have breakfast included. When we booked it said breakfast was included and when we checked in the gentleman that checked us in confirmed that. So when I spoke with Wendy the manager she told be no one told us that. We have a party of 7 that confirmed what he had said but she told me that was untrue . so I am a liar. We will never come back to this hotel. Horrible service. They don’t care about their guests, once you’re here they are paid. Do not stay at this hotel they are unprofessional and will not take care of their guests.
Comment from Hotel Management
23 Nov 2024 by Naúm Morán, Hotel Management
Dear Mr. Amsden,Thank you for taking the time to give us your feedback after your visit.We are very sorry to learn about the confusion with your reservation that you thought had breakfast included. This important information will be addressed with those involved in order to avoid this type of situations to our valued guests like you.About the inconvenience you encountered in your room with the shower, rest assured that this matter has been forwarded to the corresponding departments and we have discussed ways to make sure all rooms are well inspected before the maid leaves the clean room as well as to pay more attention on details.On your note about the lack of service and proper attention you received from some members of the staff, your observations have been shared with the proper division. Thank you for bringing this to our attention.We look forward to the opportunity of hosting you again soon and provide you with the outstanding service we have been recognized for.Respectfully,
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
22 Nov 2024 by Naúm Morán, Hotel Management
Dear Jennifer,Thank you for allowing us the opportunity of hosting you at Villa del Palmar Los Cabos and for taking the time to give us your kind feedback.We are delighted to read that you had a good time with us.It will be an honor for the Villa del Palmar Los Cabos to welcome you back soon and offer you, our sincere hospitality.Kind regards,
by A verified traveler
Posted 10 Nov 2024
We enjoy our stay at this property, family friendly, polite and helpful staff.
Comment from Hotel Management
11 Nov 2024 by Naúm Morán, Hotel Management
Dear Jasmin,Thank you for taking the time to give us your kind rating after your visit.We are honored to read that you enjoyed your time with us.We look forward to the opportunity of hosting you again at our beautiful resort and provide you with the outstanding service we have been recognized for.Respectfully,
by A verified traveler
Posted 7 Nov 2024
They make charges that don't make sense, at the end of the day, they even charge for going to clean cleaning that was never done
Comment from Hotel Management
9 Nov 2024 by Naúm Morán, Hotel Management
Dear Marco,Thank you so much for taking the time to give us your kind feedback after your visit. Your observations are very valuable since they let us know how we are doing and where we may need to make improvements.Concerning the additional fee that you were charged, please be informed that Los Cabos Municipal Government charges an environmental sanitation fee to all visitors to the destination in the amount of 38.00 pesos per room per night. We are very sorry to hear that you were not previously informed about this.It will be an honor to have the opportunity of hosting you again soon and provide you with the outstanding service we have been recognized for.Kind regards,
by A verified traveler
Posted 7 Nov 2024
Construction going on at the property.
Comment from Hotel Management
9 Nov 2024 by Naúm Morán, Hotel Management
Dear Poonam,Thank you for taking the time to give us your kind rating after your visit.We are honored to read that you enjoyed your time with us.We look forward to the opportunity of hosting you again at our beautiful resort and provide you with the outstanding service we have been recognized for.Respectfully,
by A verified traveler
Posted 26 Oct 2024
Concergie/Bell Desk services
EFRAIN/LUIS/ALBERTO/ANTONIO
Comment from Hotel Management
26 Oct 2024 by Oscar Galeana Gallo/Guest Service Manager, Hotel Management
Dear Ryan, Thank you for allowing us to host you at Villa del Palmar Beach Resort & Spa and for taking the time to share your experience with us. We are pleased to read that you had a great experience during your stay with us. Your comments inspire us to keep making our guest’s satisfaction possible. It will be an honor for us to have you back in the next future to make another memorable vacation, Kind regards,
by A verified traveler from Chandler
Posted 12 Oct 2024
The positives are the staff, the property grounds and the view. I don't care for all-inclusive resorts because I like to spend a lot of time outside the hotel, so I did not choose that option, but the people that do like that seemed to be having a good time with the activities. If I wanted to stay in the hotel the whole time, my rating might be higher.
The negatives for me are the rooms are dated and they smell bad, probably because of the humidity - our humidifier wasn't working, so everything was wet in the room. The hotel is forty-one years old and the lobby was under renovation, so it was not usable and there was construction noise all day. The beach, while nice, is dangerous to swim due to a strong undertow - Medano beach is much nicer. Lastly, we had to walk from the hotel to the gated entrance to catch Ubers or taxis several times per day, so that was inconvenient.
Comment from Hotel Management
12 Oct 2024 by Naúm Morán, Hotel Management
Dear Richard,Thank you so much for taking the time to give us your rating after your visit.We are grateful for your observations that we take as a continued improvement tool. We are also delighted to read that you appreciate the quality of service provided by our very committed staff.It will be an honor to have the opportunity of having you again as our Guest. Kind regards,
