Ratings based on 1,651 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
This is a beautiful property right on the beach. The staff are friendly. The facility is clean.Yuki at the pool was amazing. She wasn’t a fan of the food.
by A verified traveler
Posted 23 Nov 2024
Sandos Finisterra is amazing. The staff were awesome Carlos poolside was very attentive. Yuki, Carmen and Fernando were amazing. We travelled with our daughter that is celiac and the staff went above and beyond to make sure she had food. We really liked the fact that it was restaurants and not a buffet except for breakfast. The cupcake cafe was great we had our morning coffee there. The white party they throw on Wednesday is phenomenal. I really can’t say any thing bad about this resort. The only thing is I wish we could have had lunch at tourtuga bay restaurant but it is reserved for elite members which there weren’t many eating in there in a daily basis. We will definitely going back.
Comment from Hotel Management
23 Nov 2024 by David Madrid, Hotel Management
Hola Krista,Thank you for your wonderful review! We're delighted you had such an amazing stay and that Carlos, Yuki, Carmen, and Fernando made your visit memorable. It’s great to hear our team accommodated your daughter’s dietary needs and that you enjoyed our restaurant options, the Cupcake Café, and the White Party. We appreciate your feedback about Tortuga and will share it with the team. We can’t wait to welcome you back for another fantastic vacation!
by A verified traveler
Posted 22 Nov 2024
Comment from Hotel Management
23 Nov 2024 by David Madrid, Hotel Management
Hello Tara,We appreciate you taking the time to provide us with your personal feedback on your stay with us. We are sorry to know that your experience was not what you expectedWe hope you could give us the opportunity to serve you again in order to change your experience.
by A verified traveler
Posted 22 Nov 2024
Beautiful property with great amenities and a wonderful location. But what made our experience top notch was the staff!! Everyone was so friendly, kind and accommodating. Francisco inside Don Diegos restaurant was the ABSOLUTE BEST OF THE BEST!!
Comment from Hotel Management
23 Nov 2024 by David Madrid, Hotel Management
Dear Nicole,Thank you for your kind words! We're thrilled to hear you enjoyed the property, amenities, and location, but even more so that our staff made your stay exceptional. Francisco will be happy to hear he made such a great impression. We hope to welcome you back soon for another top notch experience!
by A verified traveler from Lake Havasu City
Posted 22 Nov 2024
There was a problem with our room after our first night. They were quick to rectify the situation and put us in an upgraded room for the remainder of our stay.
Comment from Hotel Management
23 Nov 2024 by David Madrid, Hotel Management
Hola Kari,Thank you for sharing your experience! We’re glad our team could promptly address the issue and provide an upgraded room to ensure the rest of your stay was enjoyable. We hope to welcome you back again soon!
by A verified traveler
Posted 22 Nov 2024
The property is beautiful and is located close to the marina and shopping areas! There wasn't much to do so most of our time was spent outside of the resort. The food wasn't great, and the drinks were worse. The entertainment team was cool
Comment from Hotel Management
23 Nov 2024 by David Madrid, Hotel Management
Dear Christina,Thank you for sharing your feedback. We're glad you enjoyed the location and found the entertainment team engaging. We’re sorry to hear the food and drinks didn’t meet your expectations and will share your comments with our team to improve.
by A verified traveler
Posted 21 Nov 2024
This hotel is amazing. It is extremely well managed and the staff is friendly, helpful and well trained. The food is good, and varied. It is an old hotel, so the rooms are a bit dated, but very clean and pleasant. The beach is private and beautiful with wales and dolphins swimming by and newly hatched turtles making their long journey to the sea. The sea is a bit rough there, but the hotel has lots of entertainment activities. I recommend this hotel wholeheartedly.
Comment from Hotel Management
21 Nov 2024 by David Madrid, Hotel Management
Thank you for your wonderful review! We're delighted you enjoyed our friendly staff, varied dining options, and the unique natural beauty of our beach. While beaches in Mexico aren’t private, ours is indeed less crowded, offering a serene experience. Watching wildlife like whales, dolphins, and baby turtles is truly special. We’d love to welcome you back soon!
by A verified traveler
Posted 18 Nov 2024
Really great hotel, it was close to the downtown, and the Mexican food was great. Only dislike was no cups or water bottles in the room. There was cups in the bathrooms but it seems like they don’t switch those out.
Comment from Hotel Management
19 Nov 2024 by David Madrid, Hotel Management
Hola Lizeth,Thank you for your feedback! We're glad you enjoyed the location and Mexican food. Regarding the cups in the room, please know they are cleaned regularly. Your comments are valuable, and we’ll use them to continue improving. We hope to see you again soon!
by A verified traveler from Lake Havasu City
Posted 17 Nov 2024
Great place
Comment from Hotel Management
19 Nov 2024 by David Madrid, Hotel Management
Hola Dianne,Thank you for your kind words! We're thrilled you enjoyed your time with us and hope to welcome you back soon.
by A verified traveler from Laurel
Posted 17 Nov 2024
Great
Comment from Hotel Management
17 Nov 2024 by David Madrid, Hotel Management
Hola Jennifer,Thank you for your positive comments! We're delighted you had a great experience and look forward to your next visit!
