Ratings based on 744 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Mar 2022 on Hotels
Comment from Hotel Management
4 Mar 2022 by Luis A., Hotel Management
Dear Mr. Richard:
We appreciate your preference and you valuable time to evaluate your experience. Please do not take too long to comeback and allow us to provide you an even better experience.
Sincerely
by A verified traveler
Posted 1 Mar 2022 on Orbitz
Couldn’t beat it for the price. Off the main downtown strip about a mile but everything easily accessible and within walking distance.
Comment from Hotel Management
4 Mar 2022 by Luis A., Hotel Management
Dear Mr. William:
Thank you for your visit and for taking your valuable time to share your experience. Thank you for highlighting our strategic location. It will be our pleasure to greet you here again as our guest and take the opportunity to provide you an even better experience.
Sincerely
by A verified traveler
Posted 28 Feb 2022
Great property. Cheap and with everything you need. Location is fantastic.
Comment from Hotel Management
4 Mar 2022 by Luis A., Hotel Management
Dear Ms. Julie:
Thank you for your patronage and for taking your valuable time to share your experience. We hope to gree you here again in the short future to provide you an even better experience.
Sincerely
by A verified traveler
Older property, great breakfasts, walk to beach
Posted 27 Feb 2022 on HotelsWe booked two rooms here for my family to come and visit and they said it was very comfortable. The raved about the breakfasts and went daily. It is an older property, locals seem to book it but you can get day passes at reception for their sister property Solmar Resort which we did a few times that week. You can walk to the beach in 10 min so that was great!
Comment from Hotel Management
28 Feb 2022 by Luis A. , Hotel Management
Dear LeeAnna:
We appreciate your patronage and your comments very much. We are pleased to read that your family have enoyed their vacation and the amenities of the hotel. Certainly our sister property help us as our beach club and our guests are welcome to enjoy their facilities. Once again, we appreciate your preference and hope to greet you and your family here again as our guests and take the opportunity to provide you an even better experience.
Sincerely
by A verified traveler
Dirty, loud and not worth it
Posted 24 Feb 2022 on HotelsDirty - bars of soap from the last guests were still left behind in the shower. Crumbs of food left all over the kitchen counter. Floors were not swept. I didn’t dare try the food or the pool. Great access to the beach and town - that about all it has going for it. The staff were friendly but the place was gross and dirty. A lot of ppl partying and if you’re on the ground floor - bring ear plugs because most guests are loud above and the noise is amplified with concrete floors when furniture is moving.
Safe yourself the sleepless nights and pay a little more for a nicer place. I do not recommend this place.
Comment from Hotel Management
28 Feb 2022 by Luis A. , Hotel Management
Dear Mr. Gareth:
Our commitment is to provide you the best experience possible, we offer you an apology if this was not the case. We hope to have the opportunity to greet you here again as our guest and take the opportunity to provide you an even better experience that can change your current percepction for a positive one.
Respectufly
by A verified traveler
Posted 17 Feb 2022
I liked the hotel, the customer service, the cleanliness of the room, the comfort to walk to the marina and transportation, but the water in the pool was very cold and there was a lot of noise from outside and next to and above the room
Comment from Hotel Management
19 Feb 2022 by Luis A. , Hotel Management
Dear Mr. Andres:
We greatly appreciate your preference and your valuable comments that have been shared with the rest of the team to better manage things and exceed your expectations. On the other hand, we are glad to know that our strategic location has been convenient for you. Thank you for highlighting the cleanliness of the hotel and the customer service of our team. Please come back soon and let us provide you with an even better experience.
Sincerely
by A verified traveler
Posted 8 Feb 2022
by A verified traveler
Posted 1 Feb 2022
Restaurant closed at 5 PM.
Comment from Hotel Management
4 Feb 2022 by Luis A., Hotel Management
Dear Mr. Henry:
Thank you for your preference and for leaving us your valuable feedback, we have sharing it with our team to handle things differently and fulfill your expectations. It will be our honor to greet you here again as our guest and provide you an even better experience.
Sincerely
by A verified traveler
Posted 19 Jan 2022
Hotel was dirty noise in the other room receptionist was rude and wanted to double charge me when I had already paid for the room through Expedia
Comment from Hotel Management
24 Jan 2022 by Luis A., Hotel Management
Dear Mr. Eric:
Our commitment is to provide you the best experience possible, I offer you an apology if this was not the case. We have shared your feedback with the rest of the team to handle things differently in the future and full fill your expectations. Regarding your payment, please double check your account statement and if there is any error do not hesitate to contact me. Once again we thank you for your visit and we hope to greet you here as our guest to provide you with a totally positive experience that will change your current perception.
Sincerely
by A verified traveler
Goods and bass
Posted 16 Jan 2022 on HotelsHad to change room , because first room smelt alittle musky. Staff were very helpful and friendly. Location was good for walking to town
Comment from Hotel Management
17 Jan 2022 by Luis A. , Hotel Management
Dear Mr. Nigel:
Thank you very much for your preference and for taking your time to share your experience. Your comments help us to improve and guarantee you a better experience in the future. By the other side, we are pleased to read that you have enoyed our estrategic location qnd the friendliness of our team. Please comeback soon and allow us to provide you an even better experience.
Sincerely
