Ratings based on 212 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Dec 2024
Comment from Hotel Management
23 Dec 2024 by Daniel Medina General Manager Montecristo Estates , Hotel Management
Dear Caizheng,Thank you very much for your preference, we hope to see you very soon.Best regards,
by A verified traveler
Posted 2 Dec 2024
Perfect location and relaxing quiet. The service was outstanding by the staff, and the food was great.
Comment from Hotel Management
2 Dec 2024 by Daniel Medina General Manager Montecristo Estates , Hotel Management
Dear Shamina, We really appreciate you taking the time to write your kind review and share it with us and our future visitors, your comments are very helpful for all. We are delighted to read that we exceeded your expectations. We hope to have the opportunity of hosting you again!Kind regards,
by A verified traveler
Posted 12 Nov 2024
Amazing!! Just do it already.
Comment from Hotel Management
12 Nov 2024 by Daniel Medina General Manager Montecristo Estates , Hotel Management
Dear Reyna,It is delightful that you enjoyed the service you received and that we were able to deliver a great lasting impression. We look forward to hosting you again soon.Warm regards,
by A verified traveler
Posted 2 Sep 2024 on Hotels
Comment from Hotel Management
2 Sep 2024 by Daniel Medina General Manager Montecristo Estates , Hotel Management
Dear Rejane, Thank you very much for your preference, we hope to see you very soon.Best regards,
by A verified traveler from YORBA LINDA
Posted 5 Aug 2024
I’ve stayed here several times but this time the unit needed some upkeep. The water fountain to our unit was broken it was missing the upper portion so it looked terrible walking into our unit. Dining service to look a long time. Transportation inside the resort also took a very long time.
Comment from Hotel Management
5 Aug 2024 by Daniel Medina General Manager Montecristo Estates , Hotel Management
Dear Jessica, Thank you very much for taking your time to share your review with the community. We would like to extend my sincere apologies for the inconveniences you had during your stay. We do want to ensure you that all your comments will be followed up to avoid any lowering of our standards or inconveniences for our guests in the future. We are looking forward to having you as our guests again and will make every effort to exceed your expectations.Best regards,
by A verified traveler
Posted 5 Aug 2024
Comment from Hotel Management
26 Aug 2024 by Daniel Medina General Manager Montecristo Estates , Hotel Management
Dear Trinidad, Thank you very much for your preference, we hope to see you very soon.Best regards,
by A verified traveler
Posted 26 Jul 2024
We stayed for girls trip 6/20-6/24. We used to love staying at Monte Cristo yearly until this year. We had a terrible experience. Our villa was supposed to be ocean view which it was not. Our Villa faced all dead bushes with no landscaping. We found cockroaches in the master bedroom and by the front door. Lower bedroom had no hot water. We had no phone service the day before we were leaving. We addressed all these concerns when we arrived to Alejandro Guzman, the guest service experience manager.
Several times I asked for a supervisor or general manager and was told each time that there was no one on site. I sent two emails since we have arrived home to Alejandro and he has never once replied. Needless to say this will be the last time we ever stay at this Pueblo Bonito Monte Cristo.
We asked for a different room or a credit and was told they only had one other room open, on the 3rd day of our trip that was no better.
I reached out over a month before we arrived to see if we could get the same villa we had in the past, there was no response to that.
I have sent so many friends/family to this place in the past
Would like this email to be escalated to someone who cares.
Cheryl Sommer
Comment from Hotel Management
26 Jul 2024 by Customer Care Team, Hotel Management
Dear Monique, First of all, we would like to thank you for having chosen Montecristo Estates Luxury Villas to spend your vacation. It was a real pleasure to be your hosts at your home away from home. We have received your comments regarding some inconvenience that you encountered during you stay with us. We feel very sorry to read the inconvenience you experienced; please rest assure that copy of your comments will be sent to the main head departments involved in order to correct the weak areas you kindly mention. We always aim to offer an incredible experience to all our guests and I'm truly sorry that you felt we were not accommodating to your needs. We are looking forward to having you as our guest again and make every effort to exceed your expectations.Sincerely,
by A verified traveler
Posted 12 Jul 2024
We enjoyed our stay all of the staff members were really nice and helpful
Comment from Hotel Management
13 Jul 2024 by Daniel Medina General Manager Montecristo Estates , Hotel Management
Dear Yessica, We thank you for your kind review, on behalf of all of us here at Pueblo Bonito, we would like to thank you for your appreciation of the services provided during your recent stay. We can assure you that your comments represent a major factor of motivation to all the Pueblo Bonito team.Best regards,
by A verified traveler
Posted 11 Jul 2024 on Travelocity
We visited Montecristo this year for our family vacation. Best decision ever!!!!! The layout of the property is unique along with fantastic ocean and mountain views. We loved the privacy at the Villa and the personal hot tub and pool. Several options of going out to dine or order suite service for food, drinks, etc. in the comfort of the Villa! There is nothing to dislike at this resort, but the property is so large you have to call for a ride to really get around the resort. If there is anything not to like it would be the intro from the sales dept., upon checking in to take a timeshare tour.
Over all it’s a 10/10, book and enjoy, we sure did!
Comment from Hotel Management
12 Jul 2024 by Daniel Medina General Manager Montecristo Estates , Hotel Management
Dear Shanetta D, Your kind description is without a doubt what we like to create in our guests. We are very pleased to know that you enjoyed all of our facilities and that we have created an incomparable experience for you. Your satisfaction is our main goal and it is a pleasure for us to receive your kind comments. We hope to have the pleasure of seeing you again in the future as we will be more than happy to serve you.Cordially,
by A verified traveler
Posted 11 Jul 2024 on Travelocity
We visited Montecristo this year for our family vacation. Best decision ever!!!!! The layout of the property is unique along with fantastic ocean and mountain views. We loved the privacy at the Villa and the personal hot tub and pool. Several options of going out to dine or order suite service for food, drinks, etc. in the comfort of the villa! There is nothing to dislike at this resort, I would say the property is so large you have to call for a ride to really get around the resort. If there is anything not to like it would be the intro from the sales dept., upon checking in to take a timeshare tour.
Overall, it’s a 10/10 book and enjoy, we sure did!
Comment from Hotel Management
12 Jul 2024 by Daniel Medina General Manager Montecristo Estates , Hotel Management
Dear Shanetta D, Thank you ever so much for your fantastic review and for your lovely words toward the team members who looked after you so well. We are thrilled to know that you very much enjoyed all the services and amenities that you experienced at the hotel, from your daily meals to your suite and little treats. We all sincerely look forward to your return and to continue to exceed your expectations. Best wishes,
