Ratings based on 982 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from san diego
Posted 22 Nov 2024
The property is beautiful, very clean, very peaceful, and calming.
Views are great, great sunsets.
Pools are really nice.
Food is expensive and since the hotel is so far out of the way you are stuck eating on the property. The food is just ok not great for a 5 star hotel they could do better. The best thing we had was the breakfast.
They have a major major fly problem so be warned, you, your food, your drinks will constantly be swarmed by flies it’s disgusting!
I refused to pay for one meal because the flies were so bad! You need to either sit inside or inhale your food so fast that you are miserable. The employees seem to be so used to the flies that it doesn’t even phase them nor do they understand why you are bothered by the flies. When we brought it to anyone’s attention they acted like no big deal or made excuses for the flies. We travel to Cabo a lot and I have never encountered anything h like it.
The resort is beautiful but it is really far from anything else so you pretty much stay at the resort. Which is what they expect. We rented a car so we were able to get out and adventure but it is still far from anything.
We never received a very good welcome when we arrived so that was off putting. They seemed like we were more of an afterthought. We watched everyone else get wash rags and welcome drinks everytime anyone arrived for the 3 days we stayed there yet we received nothing upon arrival.
They will try to sell you a timeshare so be warned!!! Don’t!!
by A verified traveler
Posted 20 Nov 2024
We visited this property for our anniversary! The property was amazing, the staff were wonderful, and the spa treatments were worth the money. Also, the food at Muna restaurant was some of the best we experienced. The property is located in a remote area without a lot to do so if you are not looking for total relaxation this would be the only thing I could see as a downfall. We actually enjoyed our stay so much that we purchased vacation weeks at the NOBU Residences.
Comment from Hotel Management
21 Nov 2024 by Sunny regards from Nobu Hotel Los Cabos., Hotel Management
Dear Jennifer,Thank you so much for choosing to celebrate your anniversary with us! We are thrilled to hear that you had such a wonderful experience at our property. It’s fantastic to know that you enjoyed the spa treatments, the exceptional service from our staff, and the dining at Muna restaurant. We’re also excited to hear that you loved the peaceful, remote location and chose to invest in the NOBU Residences—what a wonderful way to continue your connection with our property!We understand that the remote location may not be ideal for everyone, but we’re so glad that the tranquility and relaxation it offers enhanced your stay. We truly appreciate your feedback and can’t wait to welcome you back for many more memorable visits.
by A verified traveler from Flowery Dr
Posted 20 Nov 2024
Comment from Hotel Management
21 Nov 2024 by Best regards from Nobu Hotel Los Cabos., Hotel Management
Dear Lesly,We appreciate you taking the time to rate our service.It is a great pleasure to see that you had a delightful stay with us. Our team members strives to surpass your expectations and provide an unforgettable experience for our guests.Your feedback is invaluable, and it motivates us to aim for excellence continuously. We can't wait to welcome you back soon and make more memories together.
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Best regards from Nobu Hotel Los Cabos., Hotel Management
Dear Tara,Your feedback is very important to us, and we're grateful that you took the time to rate us.It's a pleasure to know that you enjoyed your stay with us. We're dedicated to providing our guests with exceptional service that exceeds their expectations, and we're thrilled that we achieved this for you. Your kind words motivate us to keep aiming for excellence, and we can't wait to see you again soon to create more memories together.
by A verified traveler
Posted 17 Nov 2024
I had an AMAZING time during my stay!!
Upon arrival, you’re greeted by staff with a delicious welcome drink and a warm towel. Check in is easy and quick which allows you to get right to amenities. I went during the week so early check in was no problem. It was my mom’s birthday so they had welcome strawberries for us.
Everything I ate at the hotel was a 10/10!!! Food was delicious and cooked to perfection and didn’t take a long time coming out at all. Concierge checked on you every morning and night. When I think of a perfect stay, I will always think about Nobu Los Cabos! They made vacation and my mom’s birthday the perfect getaway.
*my only negative review is the time taken for the tour for timeshares. They bribe you into a 75min tour but the time doesn’t start until after your free breakfast (which isn’t even at a restaurant with real breakfast. They just add egg to every lunch dish) so you spend about 2-3hrs on a tour. I wanted to go downtown during the day and it ate into so much of my vacation only to get free breakfast and $200 room credit. Not worth it!*
Comment from Hotel Management
20 Nov 2024 by Sunny regards from Nobu Hotel Los Cabos., Hotel Management
Dear Brianna,Thank you so much for sharing your wonderful experience with us! We're thrilled to hear that you had an amazing time at Nobu Los Cabos and that we were able to make your mom's birthday extra special. It's great to know you enjoyed the welcome amenities, food, and the attentive service from our concierge team. Your feedback means a lot to us, and we’re happy that our efforts contributed to a memorable vacation. We understand your concerns about the time commitment, and we will certainly take your feedback into consideration as we continue to improve our guest experience. We hope to have the pleasure of welcoming you and your mom back for another perfect stay in the future!
by A verified traveler
Posted 15 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Best regards from Nobu Hotel Los Cabos., Hotel Management
Dear Travis,We appreciate you taking the time to rate our service.It is a great pleasure to see that you had a delightful stay with us. Our team members strives to surpass your expectations and provide an unforgettable experience for our guests.Your feedback is invaluable, and it motivates us to aim for excellence continuously. We can't wait to welcome you back soon and make more memories together.
by A verified traveler
Posted 14 Nov 2024
Gorgeous property, beautiful pools and landscaping. Very chic design. Superb staff.
Comment from Hotel Management
15 Nov 2024 by Sunny regards from Nobu Hotel Los Cabos., Hotel Management
Dear Camille,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed our property, the pools, and the design. Our team works hard to provide exceptional service, so it's great to know that their efforts made a positive impression. We look forward to welcoming you back for another memorable stay!
by A verified traveler from Provo
Posted 14 Nov 2024
Comment from Hotel Management
15 Nov 2024 by Best regards from Nobu Hotel Los Cabos., Hotel Management
Dear James-Andrea,We appreciate you taking the time to rate our service.It is a great pleasure to see that you had a delightful stay with us. Our team members strives to surpass your expectations and provide an unforgettable experience for our guests.Your feedback is invaluable, and it motivates us to aim for excellence continuously. We can't wait to welcome you back soon and make more memories together.
by A verified traveler
Posted 13 Nov 2024
beautiful property awsome food but quite remote
Comment from Hotel Management
13 Nov 2024 by Sunny regards from Nobu Hotel Los Cabos., Hotel Management
Dear Yasuhisa, Thank you for your kind words! We're thrilled to hear you enjoyed our beautiful property and the food. We understand that our location may feel a bit remote, but we're glad it didn’t take away from your experience. We truly appreciate your feedback and hope to welcome you back for another relaxing stay, whether for the peaceful surroundings or our amazing culinary offerings!
by A verified traveler
Posted 7 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Best regards from Nobu Hotel Los Cabos., Hotel Management
We would like to express our appreciation for taking the time to rate us. It's a pleasure to see that you had a wonderful stay with us. Our team members are dedicated to providing our guests with an exceptional experience that surpasses their expectations.Your feedback is essential to us, and it inspires us to aim for excellence continuously. We can't wait to welcome you back soon to make more memories together.
