Ratings based on 341 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ravenel
Posted 25 Sep 2024
Pros: Garza Blanc is one of, if not, thee most clean and well maintained resorts I've visited. You would always see staff cleaning on every corner you turn. Everyone we came into contact with was extremely friendly, helpful and professional.
Cons: The food is not that great. While they have 8 pools, theres only 4 restaurants and the best one was Hiroshi (Japanese restaurant). There are very limited activites for the guest. This resort is strictly for relaxation.
Comment from Hotel Management
26 Sep 2024 by gblc, Hotel Management
Dear Tiffany, From all of us at the resort, we would like to express our most sincere gratitude to you for taking a moment to write a review. We are overjoyed and honored to have given you such a fantastic vacation. Our aim is that every guest’s experience here is unsurpassed in every area, be it accommodations, service, dining, amenities- whatever it is that makes a resort stay truly special for you. On behalf of the entire Garza Blanca Los Cabos family, we look forward to seeing you again soon, to allow us to create even more beautiful memories during your next visit.Warm Greetings, Arturo Esponda General Manager Garza Blanca Resort & Spa Los Cabos
by A verified traveler
Posted 23 Sep 2024
Comment from Hotel Management
24 Sep 2024 by gblc, Hotel Management
Dear Jennifer, On behalf of all the staff at Garza Blanca Resort & Spa Los Cabos, we thank you for sharing your wonderful 5 stars for the Resort.We will be very happy to welcome you back soon.Warm Greetings, Arturo Esponda General Manager Garza Blanca Resort & Spa Los Cabos
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
16 Sep 2024 by gblc, Hotel Management
Dear WeaamOn behalf of all the staff at Garza Blanca Resort & Spa Los Cabos, we thank you for sharing your wonderful 5 stars for the Resort.We will be very happy to welcome you back soon.Warm Greetings, Arturo Esponda General Manager Garza Blanca Resort & Spa Los Cabos
by A verified traveler from Springwater
Posted 8 Sep 2024
Comment from Hotel Management
10 Sep 2024 by gblc, Hotel Management
Dear MelenieI appreciate the time you took to share your rate with us!I am very sorry to learn that your recent visit didn’t go as expected. We wouldve love to know your detail feedback as is highly important to us. We hope you will give us the opportunity to host you again so that we may serve you with the warmth and hospitality for which we are recognized.Kind regards, Arturo EspondaGeneral Manager Garza Blanca Resort & Spa Los Cabos
by A verified traveler
Posted 4 Sep 2024
I got injured due to room service breaking a glass bottle. No one notified me to be careful and kept finding glass under carpet and all over the room that i cut myself. On top of that rooms phone never worked it was brought to their attention it was fixed and stop working the next day very disappointed.
Comment from Hotel Management
10 Sep 2024 by gblc, Hotel Management
Dear Medrano,Thank you for your comment, your feedback is very valuable for us, and we will take a closer look at it. We do apologize for this incident which does not represent the quality standards we have at the Hotel. We wouldve love to know about this situation the day it happened and not during your Check Out.Please make sure to contact us should you decide to return, it would be an honor to be your hosts in the future and change your previous unfavorable impression. I remain at your service if you require any assistance in the future. .Kind regards, Arturo EspondaGeneral Manager Garza Blanca Resort & Spa Los Cabos
by A verified traveler
Posted 30 Aug 2024
All the staff were awesome! Very welcoming, very nice.
The resort itself was beautiful, very clean. They have a rooftop pool/bar for adults only which I loved that. Very family orientated
Comment from Hotel Management
31 Aug 2024 by gblc, Hotel Management
Dear DiamondThank you so much for all the kind words in your review, it is very heartwarming to read such excellent comments concerning your recent stay with us. At Garza Blanca Resort & Spa Los Cabos, our main objective is to achieve our guests satisfaction and exceed all expectations, and it is very motivating to read that we are on the right track. Thank you again for your feedback, we will be more than happy to have you back very soon. Sincerely, Arturo EspondaGeneral Manager Garza Blanca Resort & Spa Los Cabos
by A verified traveler
Posted 28 Aug 2024
Since I discovered Garza Blanca in 2020 I haven’t looked back. I don’t stay anywhere else. You feel like royalty with her attention and treatment you are given.
Comment from Hotel Management
29 Aug 2024 by gblc, Hotel Management
Dear Jennifer, On behalf of all the staff at Garza Blanca Resort & Spa Los Cabos, we thank you for sharing your wonderful experience at the Resort. It is truly rewarding to read comments like yours where we can see our hard work reflected in a guest that has become part of the Garza Blanca Los Cabos family. It is a source of great motivation to know that the staff played such an important part in making of your experience more than memorable. We look forward to your return, do not forget to contact us for any assistance you may need before your arrival. Warm Greetings, Arturo EspondaGeneral Manager Garza Blanca Resort & Spa Los Cabos
by A verified traveler
Posted 20 Aug 2024
Comment from Hotel Management
20 Aug 2024 by gblc, Hotel Management
Dear AvoOn behalf of all the staff at Garza Blanca Resort & Spa Los Cabos, we thank you for sharing your wonderful 4 stars for the Resort.We will be very happy to welcome you back soon.Warm Greetings, Arturo Esponda General Manager Garza Blanca Resort & Spa Los Cabos
by A verified traveler
Posted 17 Aug 2024
This place was fantastic. My wife and I did sit through the presentation for hotel membership and Ruben was excellent, but his boss was way too pushy. All together, it was an excellent trip, but be mindful of the membership presentations cause it took like 3 hours of our day.
Comment from Hotel Management
20 Aug 2024 by gblc, Hotel Management
Dear Gregory RyanThank you so much for taking the time to write such a detailed and positive review! We are thrilledto read that we have managed to exceed your expectations. I have studied your feedback verycarefully and shared with the Residence Club for improvements.We are grateful for the feedback that we take as a continued improvement tool. We’re lookingforward to having you again as our Guest.Warm Greetings, Arturo Esponda General Manager Garza Blanca Resort & Spa Los Cabos
by A verified traveler
Posted 21 Jul 2024
Overall everything was great. The staff was friendly and accomodating. I dined at 3 of the restaurants (Steak, Japanese, Mexican) and loved every dish. The breakfast buffet was standard for all inclusion with a lot of options. I booked a massage and while it was pricey, it was one of the best Ive had. I recommend going early to appt to take advantage of the saunas and jacuzzi.
The adult only jacuzzi was full of kids and families. My room had a loud noise that was annoying (thought it was refrigerator or AC) I didn’t complain bc i didn't want to pack up everything and move. If you plan on doing the beach bike tour, bring close toed shoes. Location was good for me as it was only 25 minutes from airport and I stayed at resort the entire time. If you are wanting to do shopping or walk around the city you will need to uber.
Comment from Hotel Management
23 Jul 2024 by gblc, Hotel Management
Dear RebeccaFrom all of us at the resort, we would like to express our most sincere gratitude to you for taking a moment to write a review. We are overjoyed and honored to have given you such a fantastic vacation. Our aim is that every guest’s experience here is unsurpassed in every area, be it accommodations, service, dining, amenities- whatever it is that makes a resort stay truly special for you. We are grateful for the feedback that we take as a continued improvement tool. We’re looking forward to having you again as our Guest.Kind regards, Arturo EspondaGeneral Manager Garza Blanca Resort & Spa Los Cabos
