Ratings based on 998 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Our concierge Karla was absolutely fantastic. The drivers and servers at all the restaurants we had lunch and dinner were amazing as well. We were so pleased with our stay, that we will be returning with our young adults next year.
Comment from Hotel Management
19 Nov 2024 by Chief Concierge, Hotel Management
Dejar Mrs. Irma Thank you so much for you kind review, this is very important for us,We hope to welcome you back soonWarm regrads
by A verified traveler
Posted 12 Nov 2024
I would not stay here again under any circumstances. This isn’t an all-inclusive resort but you can buy an all-inclusive package and have to sign a bill with your room number every hours. The front desk staff are aggressive about upselling the “premium package” and were rude when we declined. We were not offered a room upgrade even though the resort was half empty and the front desk initially sent us to a room where a wall was being repaired and didn’t apologize for making us drag our luggage around. Pool staff were friendly, but the entire place was dead quiet by 8pm with no activities, gathering place, or live music. Spend your money elsewhere.
Comment from Hotel Management
16 Nov 2024 by Chief Concierge, Hotel Management
Dear Panagiota,We are sorry to hear that your experience has not been 100% pleasant., may you be so kind to give us the full name of the main guest in your reservation in order we can contact you please?Sincerely
by A verified traveler from Park City
Posted 8 Nov 2024
This property is wonderful. All of the dining options are delicious. Very clean all staff is attentive. Juan at the patio beach bar was awesome. Took care of us every day. Would Highly recommend.
Comment from Hotel Management
11 Nov 2024 by Chief Concierge, Hotel Management
Dear Chad,Thank you so much for your kind review, this is very important for us, we hope to welcome you back soon.Warm regards
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
11 Nov 2024 by Chief Concierge, Hotel Management
Dear Peter,Thank you so much for your kind review, this is very important for us, we hope to welcome you back soon.Warm regards
by A verified traveler
Posted 2 Nov 2024
The staff were all incredibly nice, helpful and friendly. From the reception, concierge, restaurant staff, even the housekeepers were always so friendly. The food and drinks were all amazing. They offer golf carts to shuttle you around the property, as it is a big resort. We used this to get us to some of the restaurants. We did not expect the humidity to be so intense, and most of the restaurants are outdoors. So, I would highly recommend taking bug repellent spray as the mosquitos are no joke.
Comment from Hotel Management
11 Nov 2024 by Chief Concierge, Hotel Management
Dear James,Thank you so much for your kind review, this is very important for us, we hope to welcome you back soon.Warm regards
by A verified traveler
Posted 27 Oct 2024
The views from our room were breathtaking! The room was nice, clean and big! The staff at all the bars and restaurants and housekeeping were Incredible!! The best we have had in a long time! The only negative was the Timeshare presentation we got roped into and it was absolutely horrible, and they would not let you leave. What was supposed to be 90 minutes took over 3 hours. As long as you don't schedule an appointment with those folks selling the timeshares, it would be an excellent stay!
Comment from Hotel Management
28 Oct 2024 by Chief Concierge, Hotel Management
Dear Stacy,Thank you so much for your kind review, this is very important for us, we hope to welcome you back soon.Warm regards
by A verified traveler
Posted 26 Oct 2024
Comment from Hotel Management
28 Oct 2024 by Chief Concierge, Hotel Management
Dear Mguel,Thank you so much for your kind review, this is very important for us, we hope to welcome you back soon.Warm regards,
by A verified traveler from San Mateo
Posted 23 Oct 2024
Variety of food options, exceptional service, great location. Will stay there again, no problem.
Comment from Hotel Management
28 Oct 2024 by Chief Concierge, Hotel Management
Dear Andrei,Thank you so much for your kind review, this is very important for us, we hope to welcome you back soon.Warm regards
by A verified traveler
Posted 22 Oct 2024
This property has amazing restaurants and food. The staff is so helpful and the views are unbeatable.
Comment from Hotel Management
23 Oct 2024 by concierge, Hotel Management
Dear Megan,Thank you so much for your kind review, this is very important for us, we hope to welcome you back soon.Warm regards
by A verified traveler
Posted 22 Oct 2024
STAY ELSEWHERE. Beautiful property. Service sucked from day one. We are patient and don't typically complain. Finally on the second to last day we had to let them know what was happening and you know what they said?? that we were getting bad service because we had booked through Expedia. What?! I have never had that happened ever. We asked a couple more guests and they too agreed service was bad. I'm talking over 1 hour wait for food, luggage to wrong rooms, delayed pick ups. If you can afford to, stay elsewhere. Won't be coming back.
Comment from Hotel Management
23 Oct 2024 by chief concierge, Hotel Management
Dear Maribel,We are sorry to hear that your experience has not been 100% pleasant., may you be so kind to give us the full name of the main guest in your reservation in order we can contact you please?Sincerely
