Ratings based on 64 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
AMAZING EXPERIENCE
Posted 20 Jul 2024 on HotelsA great experience, I loved the stone finishes, the sunset, the shine of the moon from the view of the hotel, my girlfriend and I were delighted with our stay, we hope to return in the future, thank JULIA who welcomed us and gave us good attention.
by A verified traveler
Posted 15 May 2024
The rooms were unique. Downfall hidden and not to many things open at least during the time we visited which was the beginning of April. Very helpful staff and good chef
by A verified traveler
Go elsewhere!
Posted 27 Oct 2023 on HotelsCannot recommend. Dirty floors and toilet. We slept in our clothing and rushed out in the morning. Pitiful
by A verified traveler
Misleading posting
Posted 24 Aug 2022 on HotelsAfter a long day driving, we arrived at 10pm to a dark street and dark building. We had to ring the doorbell for at least 5 minutes until someone came to the door. Turns out he was sleeping. Definitely not the welcome we were expecting since the posting for this hotel says 24hour front desk. He showed us to the room and left us to go back to bed. All we wanted was a hot shower and sleep, but there was not hot water in sink or shower. The room was freezing but there were extra blankets so we slept warm. The next morning after breakfast we asked about the hot water and he came to show us the trick for hot water which we never would’ve figured out on our own, turning knobs on the sink and the shower whichever way at the same time. We were hiking colca canyon and checking out so we never got a chance to use it. I will say that the location is great if you’re there to hike the canyon. The small town is charming in the daytime and this hotel does have a nice feel to it. The posting for this hotel is just extremely misleading.
by A verified traveler
Overpriced place, not worth it
Posted 2 Feb 2020 on HotelsAbsolutley overpriced place. Small rooms, horrible view, sometimes lights went off and we were without heater, no hot water at all, small food portions (good food thou)... overall everything feels uncomfortable, even hotel workers are dresses poorly and were eating in the same dinning room with us - room is small, workers talked very loud... very uncomfortable.
Comment from Hotel Management
3 Feb 2020 by Kuntur Wassi, Hotel Management
Your opinion is very important for us and it helps us to be better, we regret the inconveniences that you had, it was also a pleasure to attend you and we hope to see you at the next opportunity.
by A verified traveler from San Antonio, Texas
Posted 14 Dec 2019
Ester and the staff are wonderful; their gracious hospitality and helpfulness was very much appreciated.
Comment from Hotel Management
16 Dec 2019 by Kuntur Wassi, Hotel Management
Thank you very much for your comment, always it’s a pleasure for us, take care of our passengers and make them feel at home. We appreciate your preference and we hope to see you again. We will waiting for you in a next opportunity.
by A verified traveler
Posted 18 Jul 2019
Comment from Hotel Management
20 Jul 2019 by Kuntur Wassi, Hotel Management
Muchas gracias por su calificación, siempre es un gusto atender a nuestros pasajeros y hacerlos sentir como en casa. Agradecemos su preferencia y esperamos verle en una próxima oportunidad.
by A verified traveler
Nice hotel
Posted 29 Oct 2018 on HotelsComment from Hotel Management
30 Oct 2018 by Kuntur Wassi , Hotel Management
Thank you very much, we appreciate your preference and we hope to see you again. We will waiting for you in a next opportunity.
by A verified traveler from Boulder CO
Posted 15 Jul 2018
The level of service it offers, given the small town and remoteness of Cabanaconde, was exceptional. Very comfortable triple room for our family. Food was great. Extensive menu with fresh trout included. Spa services available. And Gaudi, who greets you at the front desk , goes out of her way to make you feel welcome. The waitstaff in the restaurant were very friendly. Overall, we couldn’t have been more pleased with this hotel.
Comment from Hotel Management
17 Jul 2018 by Kuntur Wassi, Hotel Management
Thank you very much for your comment, always it’s a pleasure for us, take care of our passengers and make them feel at home. We appreciate your preference and we hope to see you again. We will waiting for you in a next opportunity.
by A verified traveler
Posted 13 Jul 2018
Comment from Hotel Management
9 Dec 2018 by Kuntur Wassi, Hotel Management
Muchas gracias por su calificación, siempre es un gusto atender a nuestros pasajeros y hacerlos sentir como en casa. Agradecemos su preferencia y esperamos verle en una próxima oportunidad.
