Ratings based on 211 Verified Reviews
4.5 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Great location just outside town centre, close to beach, large apartment. Great service when a few small issues needed attending.
Comment from Hotel Management
14 Nov 2024 by Ian, Hotel Management
Thank you Andrew. It is a great spot.
by A verified traveler
Posted 16 Oct 2024
Comment from Hotel Management
16 Oct 2024 by Ian, Hotel Management
A low marking ?
by A verified traveler
Posted 18 Sep 2024 on Wotif
Reception wasn’t very helpful on our first encounter but everyone we met after that were great
Comment from Hotel Management
20 Sep 2024 by Ian, Hotel Management
Hi Skye, I am sorry my reception staff did not meet with your expectation. I have taken that onboard. I'm glad the rest of your stay in the Bay Penthouse was great. Kind regards, Ian
by A verified traveler
Posted 8 Jul 2024
Location and apartment were great. We had a lovely mid-winter break.
I chose the property because it had a heated pool and spa. Unfortunately the spa was not working and the heating did not seem to be on in the pool.
Otherwise the stay was great.
Comment from Hotel Management
17 Aug 2024 by Ian, Hotel Management
Hi Paul, spa heater working fine. We just had a deluge of rain that cooled the spa down below its normal 36 degrees. Pool the same as its solar heated. Very glad you still enjoyed your mid-winter break. Kind regards
by A verified traveler
Posted 12 Jun 2024
Property was great. Staff were very kind, only minor complaint is that pool area was mediocre. We stayed in June so possibly not pool season for selling we’re Canadian and kids were excited for pool, but it and spa were pretty dirty -lots of bugs and leafs. I suspect it’s in better shape summer season when more than the odd Canadian use the area :) rooms were clean and well stocked.
Comment from Hotel Management
13 Jun 2024 by Ian, Hotel Management
Hi Jennifer, The pool is vacuumed every morning. Sorry if some leaves blew in due the day. Kind regards.
by A verified traveler
Posted 17 May 2024
Great stay - fantastic facilities and rooms. Second time staying and will definitely return again.
Comment from Hotel Management
21 May 2024 by Ian, Hotel Management
Hi Meghan, thank you for the great review. Looking forward to welcoming you back. Kind regards,
by A verified traveler
Posted 6 Apr 2024 on Wotif
We had a lovely stay at East on Byron. The proximity to the beach was the highlight for us. The pool was also great.
Comment from Hotel Management
21 May 2024 by Ian, Hotel Management
Hi Melanie, East on Byron is a great location with the beach across the road and the apartments wrapping around the large main pool. We look forward to you coming to stay with us again. Kind regards,
by A verified traveler
Posted 22 Mar 2024 on Wotif
The unit was damp and smelly
Comment from Hotel Management
27 Mar 2024 by Ian, Hotel Management
Can't understand this one. Maybe the A/C was on the wrong setting for the high humidity. Kind regards,
by A verified traveler
Posted 25 Jan 2024
Comment from Hotel Management
26 Jan 2024 by Ian, Hotel Management
Hi Joanna, thank you for the great rating. Hope to see you come stay again.
by A verified traveler
Posted 15 Dec 2023
Very spacious and comfortable apartment.
Comment from Hotel Management
15 Dec 2023 by Ian, Hotel Management
Hi Birgit, thank you for the great review. Hope to see you back here again.
