Ratings based on 902 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
Not sure why it takes so long to release the holding deposit
Comment from Hotel Management
20 Nov 2024 by Sharon, Hotel Management
Hi PaulWe are not able to release the funds the bank needs to do this after 7 days.The bank will not allow this option.
by A verified traveler
Posted 3 Nov 2024
Two nights in the heart of the town. King bed room. Quite small but adequate for a short stay. Says it has a balcony. You can only step out and stand as only big enough to stand. Bed was like a hammock, a little worn out. Room was lovely and quiet. Jetted tub included, however we didn't use it. Area around was perfect. Parking included was fantastic. For $400 per night it could be better.
Comment from Hotel Management
3 Nov 2024 by Byron Bay Hotel and Apartments, Hotel Management
Dear Alison, Thank you for your honest feedback, we will work on the mentioned matters so we can meet future expectations. We are glad to hear that you had a lovely and quiet stay with us. Hope to see you again anytime soon.
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
31 Oct 2024 by Sharon, Hotel Management
Dear Mikaeli,Thank you for your review. We are pleased to hear that you enjoyed your stay with us and look forward to seeing you again soon at Byron Bay Hotel and Apartments.Regards, Byron Bay Hotel and Apartments team
by A verified traveler from Lindfield
Posted 12 Oct 2024
Great property in the heart of Byron Bay.
Comment from Hotel Management
12 Oct 2024 by Team at Byron Bay Hotel and Apartments, Hotel Management
Dear Haden,We very much appreciate your comments regarding your stay at Byron Bay Hotel and Apartments. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Byron Bay Hotel and Apartments team
by A verified traveler
Posted 8 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Sharon, Hotel Management
Dear ****,Thank you for taking the time to leave a review of your stay. We are sorry to hear you did not enjoy your stay with us at Byron Bay Hotel and Apartments and will consider your feedback as we strive to improve the quality of our services.Regards,Byron Bay Hotel and Apartments team
by A verified traveler
Posted 6 Oct 2024
Great sized apartments and amazing shower etc but noise insulation isn't great. If your bedroom window is street facing you will hear a lot of car, people and even restaurant music noise so that was a let down for the price paid.
Comment from Hotel Management
7 Oct 2024 by Team at Byron Bay Hotel and Apartments, Hotel Management
Dear Dominic,Thank you for your feedback! We are sorry the noise from outside our property disturbed you, however we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. We hope to have you as a guest again in the future, maybe this time for a quieter stay :)Regards, ElenaByron Bay Hotel and Apartments team
by A verified traveler
Posted 6 Oct 2024
Not what we expected for the price. More like a motel / hostel vs something that is listed as "boutique hotel and apartment". There was nothing boutique about it at all.
Comment from Hotel Management
7 Oct 2024 by Team at Byron Bay Hotel and Apartments, Hotel Management
Dear Kevin,Thank you for your feedback! We are sorry to hear you did not enjoy your stay with us, but we appreciate you taking the time to share your experience, giving us the opportunity to review our performance and improve. We hope to have you as a guest again in the future.Regards, Byron Bay Hotel and Apartments team
by A verified traveler
Posted 6 Oct 2024
Comment from Hotel Management
6 Oct 2024 by Team at Byron Bay Hotel and Apartments, Hotel Management
Dear Bobbi and Jane,We very much appreciate your comments regarding your stay at Byron Bay Hotel and Apartments. It is always a pleasure to receive positive feedback and we will share it with the team.Looking forward to welcoming you back soon.Regards,Byron Bay Hotel and Apartments team
by A verified traveler
Posted 26 Sep 2024
Room wasn’t clean. Had to run the shower for 10mins to clean it out. Fridge has drink spilt all through it. We told them, they said they’d send someone to clean it, which they didn’t.
We were told when checking out they sent us a message through Expedia to change rooms the next day and a free upgrade. We never got a message, nothing on Expedia at all. They had our number and could have called us any time.
Bad enough when the room wasn’t clean, but to be lied to at the end is a bit ridiculous.
Comment from Hotel Management
27 Sep 2024 by Team at Byron Bay Hotel and Apartments, Hotel Management
Dear Josh,Thank you for taking the time to leave us a review. We are sorry for the room not being up to our typical standard, and we will look further into the matter to make sure this doesn't happen again. We have reviewed your feedback with our housekeeping team, thank you giving us the opportunity to review our performance and improve. Regards, Byron Bay Hotel and Apartments team
by A verified traveler
Posted 8 Sep 2024
Pretty clean, convenient location, friendly staff.
Comment from Hotel Management
8 Sep 2024 by Sharon, Hotel Management
Dear KirbieThank you for your feedback! We are happy to hear that you enjoyed your stay with us, and we hope to have you as a guest again in the future. Kind regards
