Ratings based on 331 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
Pros: The location is the best part of this place, across the street from the beach and walking distance to the restaurants.
The room was very simple but comfy enough and clean. Staff was very friendly.
Con: Booked through Expedia because it is advertised there that there's a pool on the property (there's even a photo of the said pool). I chose this property mainly for that reason, since we have a young child that obviously loves a pool. But there's no pool and the hotel refused to give any refund due to FALSE ADVERTISEMENT. Expedia was helpful and at least provided a few point for compensation.
Wifi wasn't working
by A verified traveler
Posted 28 Oct 2024
Great location, the check in service was fantastic.
by A verified traveler
Posted 19 Oct 2024
I was disappointed the TV didn’t work in the room and there were no staff around or answering the phone. Not really acceptable for a room costing so much.
by A verified traveler
Posted 25 Jun 2024 on Wotif
Very clean and comfortable.
Comment from Hotel Management
25 Jun 2024 by Bay Motel, Hotel Management
Hi Simone! Thank you for your feedback. We are looking forward to seeing you again! Kind regards, Bay Motel.
by A verified traveler
Great Location
Posted 6 May 2024 on HotelsGreat location, within walking distance to everything. Straight across from the beach. Older style motel but very clean and comfortable
Comment from Hotel Management
7 May 2024 by Bay Motel, Hotel Management
Hi Tracey,Thank you very much for your review.Kind regards,
by A verified traveler
Posted 14 Apr 2024
Great location in the heart of Byron Bay. No ramps or lift to the apartments. Steps only 😕
Comment from Hotel Management
28 Apr 2024 by Bay Motel, Hotel Management
Dear Warren, thank you very much for taking the time to leave a review! We are delighted to read you enjoyed your amazing location. Yes, you are right, we have only stairs and no elevators. We have only one room at the ground floor that does not necessitate to use stairs. In the future, please feel free to make a request at the moment of your booking, if you would like to be downstairs. Kind regards, Bay Motel
by A verified traveler
Posted 2 Feb 2024
This is a great choice for Byron bay, right on beachfront and convenient to everything.
Comment from Hotel Management
6 Feb 2024 by Bay Motel, Hotel Management
Hi Kerri,Thank you very much for your review.We are thrilled to see you have enjoyed your stay with us, and would love to welcome you again in the future!Kind regards,
by A verified traveler
Posted 4 Jan 2024
Bathroom needs upgrade
Comment from Hotel Management
6 Feb 2024 by Bay Motel, Hotel Management
Hi Ivicia,Thank you very much for your review!Sorry to hear that you did not think the bathroom was up to standard, as this is normally something our guests are quite happy about.Kind regards,Kind regards,
by A verified traveler
Posted 21 Dec 2023
Great
Comment from Hotel Management
8 Feb 2024 by Bay Motel, Hotel Management
Dear Jason, we are delighted you had a lovely time at Bay Motel. Looking forward to seeing you again. Kind regards, Bay Motel
by A verified traveler
Posted 3 Dec 2023 on Wotif
Manager was amazing fixing up a booking error, room was clean only let down was how bright the lights where coming from out side and making it hard to sleep. Overall was a nice place to stay
Comment from Hotel Management
25 Dec 2023 by Bay Motel, Hotel Management
Dear Paul, thank you for choosing Bay Motel. We are glad you enjoyed your stay overall. For the lights, we are terribly sorry and we will see what we can do about it. We hope to see you again. Kind regards, Bay Motel
