Aloha Byron Bay Reviews

Hi Peter, Thanks for staying us and taking the time to review Aloha.

Thanks Courtney! So happy you and you daughter enjoyed your stay!

Thanks Daniel for the wonderful review! We would happily love you stay again.

Hi Anusha, I apologise if you felt that you didn't have the greatest of stays with us. In terms of renting our four bedroom house. You booking had a 2 x adults(couple) and a child booked in. We rent the house based on a 2 person minimum. If you have additional guests, the booking platforms adds on additional charges for those people. This allows us to rent the house particularly in quiet periods such as when you stayed with us. You would have seen this reflected in the price that you paid being cheaper than if you had say booked for 4 adults. If we open up the whole house we run the risk of additional guests who have not paid to stay using other rooms, or the guests using multiple rooms during your stay. Hence costing us more money to change it over than the guest has paid. In your instance, 355 for the night. This included two bedrooms, 2.5 bathrooms, full kitchen and large lounge area, private pool including breakfast. What we offer is extremely good value for money. In terms of checkin, our checkin time is 2pm not 1230pm. We always try to accommodate our guests who arrive prior to this time, but this is always subject to availability. I have spoken with my staff who were on the day you arrived and due to you arriving at 1220pm, they were rushed into not doing their final checks which form part of their cleaning routine. This is not an excuse for the final checks not being undertaken, however they should have still been conducted. I apologise about the countertops very grimy and my staff member admits to removing the towels. Again I am sorry for this. As for the washing machine, I personally inspected it after your review and I apologise for the small amount of lint in the rubber. We regularly run dishwasher and washing machine cleaners through our machines. In terms of our breakfast, I as a very seasoned traveller and I can say I have never had a private house or unit provide eggs, yoghurt, bread, cereal, fresh milk, and a huge array of condiments. We do this complimentary to ensure you have a great stay with us. Again, I apologise you didn't have a great experience. We take your comments onboard.

Hi Nicole, I am sorry that you didn't have a great sleep. We rent the 4 bedroom house based upon a two person minimum. In the event that those two adults require 2 bedrooms we always open 2 ensuite rooms for them. Unfortunately, we have had numerous instances where someone books the house for 2 people and 8 people show up(Any additional people are charges on top of the base rate). We opened 3 bedrooms for you, one for you and your child, one for your husband and a third for the infant. You paid 300 for the night and with breakfast I feel is actually great value for money. I apologise about the baby gate not being erected, we have a 24 hour mobile number you could if reception is unattended. Again, I am sorry you didn't have a great experience.

Hi Christopher, thanks for the great review! Glad you enjoyed your stay!

Thanks Lisa, so lovely to meet you!