Ratings based on 405 Verified Reviews
3.8 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Hazlehurst
Posted 28 Sep 2024
Comment from Hotel Management
28 Sep 2024 by Hotel Manager , Hotel Management
Dear Robert,I want to thank you for sharing such encouraging feedback by giving it a 5-star rating. Your appreciation motivates us to strive harder to provide the best services and excel in what we do. Providing great hospitality is our goal and something we take great pride in. We look forward to serving you again.Sincerely, Hotel Manager
by A verified traveler from Boynton Beach
Posted 24 Sep 2024
What
Comment from Hotel Management
25 Sep 2024 by Guest Relations, Hotel Management
Dear Aaron,Thank you for the 5/5 rating! We're thrilled to hear you had a great stay!Sincerely, General ManagerGuest Relations
by A verified traveler
Posted 22 Sep 2024
The room was really clean
Comment from Hotel Management
23 Sep 2024 by Sophia CSR, Hotel Management
Hi Sabrina,Thank you for the perfect rating! We're delighted to hear that you found the room really clean. We appreciate your feedback and hope to welcome you back for another great stay!
by A verified traveler
Posted 21 Sep 2024
N/A
Comment from Hotel Management
23 Sep 2024 by Sophia CSR, Hotel Management
Hi Heather,It is rewarding to receive a 5-star rating from our guests, inspiring us to maintain our high service standards. We’re overjoyed that you had a pleasant stay and look forward to welcoming you back on your next visit.
by A verified traveler
Posted 3 Sep 2024
Needs more housekeeping floors in room and bathroom was nasty the bed was not made when I checked in know towels was in.there no toilet paper in bathroom the bed sleeps very uncomfortable
Comment from Hotel Management
4 Sep 2024 by Hotel Manager , Hotel Management
Dear Diane,We're sorry to hear about the cleanliness and comfort problems you experienced. We’ll review your feedback with our housekeeping team to ensure improvements are made. We appreciate your input as it helps us enhance our guest experience.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Aug 2024
I will the staff would have ask if I needed anymore towels before I went up. Also whomever prepared breakfast it was looking pleasing to the eye.
Comment from Hotel Management
20 Aug 2024 by Hotel Manager , Hotel Management
Dear Eric,Thank you for the 3/5 rating. We apologize that the staff did not ask if you needed more towels before you went up and that the breakfast did not meet your expectations. Your feedback is important, and we’ll work on improving these aspects for a better experience.Sincerely, Hotel Manager
by A verified traveler
Posted 10 Aug 2024
Disappointed that the pool was unavailable to be used and it was not very clean but other than that it was ok , pretty good complimentary breakfast I enjoyed that.
Comment from Hotel Management
10 Aug 2024 by Hotel Manager , Hotel Management
Dear Heather,Thank you for your feedback. We’re glad you enjoyed the complimentary breakfast but regret that the pool was unavailable and not up to standards. We appreciate your comments and will work on improving these areas for a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Aug 2024
Comment from Hotel Management
28 Aug 2024 by Hotel Manager , Hotel Management
Dear Ashlee,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again.Sincerely, Hotel Manager
by A verified traveler
Posted 6 Aug 2024
COMFY
Comment from Hotel Management
7 Aug 2024 by Hotel Manager, Hotel Management
Dear Erica,Thank you for the 5 out of 5 rating! We're glad you found everything comfy. We hope to see you again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 29 Jul 2024
Comment from Hotel Management
20 Aug 2024 by Hotel Manager , Hotel Management
Dear Toya,Thank you for the review and the three-star rating. Please share your opinions, which will be valuable in enhancing our hotel services from a three- to a five-star experience. We value your feedback and look forward to your next visit.Sincerely, Hotel Manager
