Ratings based on 459 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
31 Dec 2024 by PRK, Hotel Management
Hello Amber,Thank you for your feedback. We appreciate your kind words about our hotel and staff. We hope to have the opportunity to welcome you back for another great stay. Thank you for your feedback.
by A verified traveler
Posted 13 Dec 2024
Very clean room with everything you need
Comment from Hotel Management
31 Dec 2024 by PRK, Hotel Management
Hello Michael,Thank you for your wonderful review. We are thrilled to hear that our staffs had provided excellent service and helped make your stay enjoyable. We will be sure to pass along your kind words to our staffs. We look forward to welcoming you back again soon.
by A verified traveler
Posted 3 Dec 2024
Great restaurant, convenient location, pleasant staff.
Comment from Hotel Management
4 Dec 2024 by PRK, Hotel Management
Hello Nicholas,Thank you for your fantastic review. We are thrilled to hear that you liked our helpful and preasant staff. We ar glad that you liked our convenient location and attached restaurent. We look forward to welcoming you back for another top-notch stay.
by A verified traveler
Posted 18 Nov 2024
Lisa, James, William and Julie were all outstanding in service and hospitality. We will definitely stay here again because we were treated like royalty. Compliments to the chef for going above and beyond making our special order grilled sword fish...mmmm good...and the red wine hit the spot!!!
Comment from Hotel Management
19 Nov 2024 by PRK, Hotel Management
Hello David,Thank you for your fantastic review. We are thrilled to hear that Lisa, James and the rest of our team provided you with exceptional service during your stay. We truly appreciate your kind words and are delighted that you had a great experience at Quality Inn, Bourne. We look forward to welcoming you back for another top-notch stay.
by A verified traveler
Posted 27 Oct 2024
Expedia charged us when we booked online.
Quality Inn charged us again when we registered. I’ve been double charged the same room.
Furthermore, we were shopping in a specific area for a hotel. When paid for the room neglected to realize it was in an area 20 miles away.
Generally speaking a terrible experience.
Comment from Hotel Management
27 Oct 2024 by PRK, Hotel Management
Hello Wm F,Thank you for bringing your concerns to our attention. We sincerely apologize for the negative experience you had during your stay. We strive to provide excellent customer service and it is disheartening to hear that we fell short of your expectations. Rest assured, we take your feedback seriously. We truly value yourfeedback and hope you will consider giving us another opportunity to provide you with a better experience in the future.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
21 Oct 2024 by PRK, Hotel Management
Dear Gabrial,Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you enjoyed our great customer service, nice rooms, and well-maintained facilities. We'll make sure to pass your kind words along to our staffs. We hope to welcome you back soon.
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
20 Oct 2024 by PRK, Hotel Management
Hello Rebecca,Thank you for your wonderful review. We are thrilled to hear that our staffs and whole team went above and beyond to assist you. Your kind review mean a lot to us, and we are delighted that you had a great experience at our hotel. We look forward to welcoming you back in the future. Thank you for choosing to stay with us.
by A verified traveler
Posted 17 Oct 2024
Comment from Hotel Management
17 Oct 2024 by PRK, Hotel Management
Hello Jeffrey,Thank you for staying with us and providing your feedback.I apologize for any inconvenience you experienced during your stay.We look forward to welcoming you back again soon.
by A verified traveler
Posted 16 Oct 2024
Cable TV service wasn’t working very well.
Comment from Hotel Management
19 Oct 2024 by PRK, Hotel Management
Hello Clark,Thank you for your review. We apologies for cable issue during your stay.Your comments are valuable, and we will address this to enhance our guest experience. We look forward to welcoming you back again soon.
by A verified traveler
Posted 15 Oct 2024
Person at front desk went above and beyond to accommodate our early check in. Person I ran into in the hall on my way returning pool towels took them from me since he was going that way and when circuit breaker went off, person came up to room to make sure all was set. Attached restaurant/bar had great food and people at the bar were interesting and engaging. All in all, a great stay.
Comment from Hotel Management
19 Oct 2024 by PRK, Hotel Management
Hello Cheryl,Thank you for your wonderful feedback. We are thrilled to hear that our entire staff made your stay unforgettable with their friendly and helpful service. We are glad you enjoyed the comfortable beds, air-conditioned rooms, and attached restaurant/bar. We look forward to welcoming you back for another fantastic stay.
