Ratings based on 935 Verified Reviews
4.2 Room cleanliness
4.3 Service & staff
4.2 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Nov 2024
by A verified traveler
Posted 21 Nov 2024
Love the quirky old character of the place! And staff excellent
by A verified traveler
Posted 20 Nov 2024
Stayed at the hotel many times. It has gradually deteriorated,over the last few years very few staff around, lounges downstairs were cold, breakfast adequate in choice sausage and bacon poor quality
I don’t think we’ll be staying again. Room was ok.
Comment from Hotel Management
20 Nov 2024 by Francesca Graham, Hotel Management
Dear Susan, Thank you for sharing your thoughts about your recent stay with us. I am sorry to read that on this occasion we failed to meet your expectations. Please accept our sincere apologies for any discomfort you experienced. Your words about our service and breakfast quality are well noted and will be passed on to the relevant departments. We value your patronage and do hope to welcome you back again, with an aim to surpass your expectations. Kind Regards,
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Francesca Graham, Hotel Management
Dear Mary Anne,Thank you for taking the time to review your recent stay at Old Hall Hotel. We are delighted to know that you had an excellent experience with us. Your positive feedback is greatly appreciated and will be shared with our team. We hope to have the pleasure of welcoming you back in the future.Kind Regards,
by A verified traveler
Posted 18 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Francesca Graham, Hotel Management
Dear Will,Thank you for sharing your review following your recent stay at Old Hall Hotel. We are pleased to hear that your overall experience with us was good. Your feedback is greatly appreciated as it helps us strive for excellence in our service. We look forward to the opportunity of welcoming you back in the future.Kind Regards,
by A verified traveler
Posted 18 Nov 2024
Olde World at its best
Comment from Hotel Management
20 Nov 2024 by Francesca Graham, Hotel Management
Dear Tudor,Thank you for your succinct yet positive review. We're pleased to know that you enjoyed the old-world charm of Old Hall Hotel. We hope to have the pleasure of welcoming you back in the future.Kind Regards,
by A verified traveler
Posted 18 Nov 2024
good room sizes.we have mobility issues,which were well catered for.24hour reception good idea.interesting building historically.very convenient for park,opera house etc.all in all,very good place to stay.
Comment from Hotel Management
20 Nov 2024 by Francesca Graham, Hotel Management
Dear Clive,Thank you for your feedback on your recent stay at Old Hall Hotel. We're glad to know that you found our rooms spacious and our location convenient. We're also pleased to hear that we were able to accommodate your mobility needs efficiently. Your positive words about our 24-hour reception and the historical interest of our building are greatly appreciated. We look forward to welcoming you back in the future.Kind Regards,
by A verified traveler
Posted 17 Nov 2024
I would NEVER deal with this property and chain again. Because of flight changes, we asked to delay our arrival by one day, and instead add TWO days on the end. They flatly refused to do this, even tho to their benefit, repeatedly stating that these were the rules for the group. On arrival, they expressed surprise when we arrived "one day late, and the front desk were completely indifferent to the whole situation. So we stayed elsewhere for THREE extra nights in the end. And for good measure, the hotel itself is tired, regardless of age. Some rear ends need kicking around the whole place.
Comment from Hotel Management
20 Nov 2024 by Francesca Graham, Hotel Management
Dear Steven,Thank you for taking the time to share your feedback. We are genuinely surprised and sorry to hear about the challenges you faced during your visit. It's disheartening to learn that you felt the hotel did not meet your expectations. We strive to offer our guests a unique and enjoyable experience and we regret that we fell short this time around. We truly value your feedback and hope to have the opportunity to serve you better in the future.Kind Regards,
by A verified traveler
Posted 17 Nov 2024
Great hotel staff are friendly and helpful always enjoy are stay
Comment from Hotel Management
20 Nov 2024 by Francesca Graham, Hotel Management
Dear John,Thank you for your positive feedback. We're delighted to hear that you always enjoy your stay at Old Hall Hotel and find our staff to be friendly and helpful. We look forward to welcoming you back again in the future.Kind Regards,
by A verified traveler
Posted 16 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Francesca Graham, Hotel Management
Dear Jenny,Thank you for your review of your recent stay at Old Hall Hotel. We are thrilled to know that your overall experience was good. Your positive feedback motivates us to continue providing a high standard of service. We eagerly look forward to welcoming you back in the future.Kind Regards,
