Ratings based on 561 Verified Reviews
4.8 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Francesca Graham, Hotel Management
Dear Peter,Thank you for taking the time to share your thoughts on your recent stay with us. I'm sorry to hear that we didn't meet your expectations this time around. Please rest assured that we take all feedback seriously and we are committed to improving our services.We hope to have the opportunity to welcome you back to Ensana Buxton Crescent in the future, where we aim to provide a better experience.Kind Regards
by A verified traveler from LOUGHBOROUGH
Posted 14 Nov 2024
Amazing property, room was lovely and staff in the bar were great. Beautiful spa area, very relaxing.
Comment from Hotel Management
15 Nov 2024 by Francesca Graham, Hotel Management
Dear Ryan,Thank you for taking the time to review your recent stay at Ensana Buxton Crescent. We are thrilled to hear that you found the property and room to your liking and our staff in the bar great. We're also glad to know that you found our spa area relaxing. We hope to welcome you back in the future.Kind Regards
by A verified traveler
Posted 10 Nov 2024
The spa facilities were amazing
Comment from Hotel Management
15 Nov 2024 by Francesca Graham, Hotel Management
Dear Anthony,Thank you for your feedback. We are delighted to hear that you found our spa facilities amazing. It is our pleasure to offer such experiences to our guests and we are glad that you appreciated it. We hope to welcome you back to Ensana Buxton Crescent in the future.Kind Regards
by A verified traveler
Posted 5 Nov 2024
Terrible place avoid at all costs
Comment from Hotel Management
20 Nov 2024 by Francesca Graham, Hotel Management
Dear Dawoud,Thank you for your feedback. We deeply regret to hear that your experience did not meet your expectations. Your comments are important to us and will be shared with our team as we continually strive to improve our services. We hope we will have the chance to welcome you back in the future to provide a better experience.Kind Regards
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Francesca Graham , Hotel Management
Dear Simon,Thank you for taking the time to review your recent stay at Ensana Buxton Crescent. We are pleased to hear that your overall experience was good. Your feedback is incredibly valuable to us as we strive to improve our services and facilities. We hope to have the opportunity to welcome you back in the future.Kind Regards
by A verified traveler
Posted 24 Oct 2024
Lovely historic hotel. The pools were very inviting.
Comment from Hotel Management
28 Oct 2024 by Francesca Graham, Hotel Management
Dear Angela,Thank you for your review. We're delighted to hear that you found our historic hotel to be lovely and the pools inviting. We look forward to welcoming you back in the future.Kind Regards
by A verified traveler
Posted 6 Oct 2024
The Crescent is an excellent hotel and is well worth the cost of staying there. Everything about it makes you feel special and the facilities it offers are among the best. This was our first visit but it certainly wont be the last.
Comment from Hotel Management
7 Oct 2024 by Hannah Tatton, Hotel Management
Dear Colin,Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you enjoyed your stay and felt special during your time with us. Your comments about our facilities are greatly appreciated. We look forward to welcoming you back in the future.Kind Regards,Hannah TattonAssistant Reception Manager
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
1 Oct 2024 by Hannah Tatton, Hotel Management
Dear Jeanne,Thank you for taking the time to rate your recent stay at our hotel. We are pleased to learn that your overall experience was satisfactory. Your feedback is valuable to us, as it helps us strive for continuous improvement in our services. We look forward to the possibility of welcoming you back in the future, aiming to make your next stay even more enjoyable.Kind Regards,Hannah TattonAssistant Reception Manager
by A verified traveler
Posted 17 Sep 2024
by A verified traveler
Posted 13 Sep 2024
This is a very comfortable hotel with excellent spa facilities. Staff were friendly and efficient. Within walking distance of station, shops and restaurants.
Comment from Hotel Management
17 Sep 2024 by Hannah Tatton, Hotel Management
Dear Agnes,Thank you for your feedback on your recent stay at Hotel Ensana Buxton Crescent. We are delighted to hear that you found our hotel comfortable, our spa facilities excellent, and our staff friendly and efficient. We appreciate your recognition of our convenient location. We hope to welcome you back in the future.Kind Regards,Hannah TattonAssistant Reception Manager
