Ratings based on 72 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Oct 2024
by A verified traveler
Posted 1 Sep 2024
by A verified traveler
Posted 1 Sep 2024
No shower head, how should I wash my child properly? Then I was told to use the bidet, I was moved to a disabled room after first being told that everything was fully booked, which is obviously not true because there are only shower heads in the disabled rooms
- The disabled toilet is a challenge for my son because it is so high that he could fall down
- The table is sticky and it's dirty everywhere
- Internet not working, complaint was filed, still no internet so far
- broken furniture
- Mattress on the left ok, mattress on the right very uncomfortable, supposedly needs to be changed
- Electricity meter is broken, makes noise so I couldn't sleep, but as soon as you pull out the card the noise stops but you have no electricity and the air conditioning doesn't work. I was offered Oropax and a technician came a day after
- after the beach in the evening I found the hotel room door completely open and the terrace door too because the door wasn't closed properly, when I complained they apologized and that was it. Luckily nothing was stolen, they said "nothing normally happens here"
- The minibar fridge is so warm that you can't store milk, they said that's normal for small fridges, but I can give the milk to reception if I want
- no light on the ceiling, you can hardly see anything in the evening because the light on the wall is warm light
- The water was cold to lukewarm the first night and now only lukewarm, not hot as it should be
I felt extremely uncomfortable
by A verified traveler
Posted 19 Aug 2024
Lovely hotel with a private, quiet beach. The staff were very friendly and helpful and the restaurant extremely good. The local area has many lovely towns and Butera is definitely worth a trip for the views. We visited the Valley of the Temples which is under an hour away and there are plenty of other beaches to head to should you want to.
by A verified traveler
Posted 10 Jul 2024
Not a bad place but to ask 70€ (35€ each) for a mandatory card where to charge eventually extras sound a little bit like a bad joke. It's the kind of thing that you don't have to do.
by A verified traveler
Posted 24 Oct 2023 on Hotels
by A verified traveler
Posted 7 Jul 2023
The views are fantastic & the grounds, gardens are beautiful a very restful place to stay. Our suite was in the old house at the beach which was in a great position but sparsely furnished.
The food in the restaurant is average all meals in a buffet style, the resort is geared to the all exclusive customer & there are many cards for towels, bar, rooms etc. The beach area is small & very rocky swimming is difficult, a short walk next to the resort to a sandy beach is a much better option.
Special mention to the front house manager who was excellent by far the best employee.
by A verified traveler
No Wi-Fi in your room !!
Posted 31 Aug 2019 on HotelsWi-Fi service is very deficient. There is absolutely NO Wi-Fi in the rooms or other spaces, only in the lobby and dining room.
by A verified traveler
Not bad
Posted 28 May 2019 on HotelsComment from Hotel Management
4 Jun 2019 by Giovanna, Hotel Management
Thank you very much.
by A verified traveler
Posted 18 Sep 2017 on Hotels
