Ratings based on 181 Verified Reviews
4.9 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Sep 2024
Great for childten
by A verified traveler
Posted 26 Aug 2024
by A verified traveler
Posted 20 Aug 2024
Great play areas for children and our Studio Cabin had everything we needed to make our stay comfortable.
Comment from Hotel Management
23 Aug 2024 by Mandalay Reception, Hotel Management
Thanks Robert for your lovely review! It sounds like you had a fantastic time in one of our Studio Cabins and enjoyed all of our facilities. We look forward to seeing you again.
by A verified traveler
Posted 16 Aug 2024 on Hotels
Was a great stay would highly recommend this place for families
Comment from Hotel Management
17 Aug 2024 by Mandalay Resort Reception, Hotel Management
Thank you Michael for taking the time to review Mandalay Holiday Resort :)
by A verified traveler
Posted 24 Jul 2024
by A verified traveler
Posted 18 Jul 2024 on Wotif
I didnt really like the staff in reception found them to be very unhelpful. My kids taught the were tude too. Smiled but very fake
Comment from Hotel Management
19 Jul 2024 by Hayley, Hotel Management
Thank you for your feedback. We regret to hear that your experience with our reception staff did not meet your expectations. We strive to provide excellent customer service to all our guests and apologize if you felt this was not the case.Regarding your booking, we understand that travel plans can change unexpectedly, however you arrived with three additional guests, pushing you beyond the maximum number for the accommodation you had reserved. We were pleased to accommodate you in a larger room to fit your needs, albeit with an additional fee as per our policy. Our team worked hard to make the necessary arrangements, even on a Sunday evening, and we regret if this process caused any inconvenience.We appreciate your understanding in this matter and are glad we could still accommodate your needs. Your feedback is important to us, and we will use it to improve our services. Best RegardsHayley JohnsonOwner / Manager
by A verified traveler
Posted 9 May 2024
Mandalay is very well maintained, we were there the week after school holidays and it was spotlessly clean, the staff are super friendly (including ground staff). Our cabin (beach cabin 6) was really clean, the provided plates, utensils and kitchen stuff were all good quality and more than adequate to cook a few meals. The kids loved being able to explore the park and find all of the playgrounds and even did some possum spotting inside the park. The pools were clean and the warm pools were a hit with the little ones despite the cool weather.
Comment from Hotel Management
10 May 2024 by Mandalay Reception , Hotel Management
Thank you Callum for taking the time to review our resort. Wonderful to know that you had a wonderful time and that you found our staff super friendly! We look forward to seeing you again in the future.
by A verified traveler
Posted 8 Dec 2023
Fantastic park for families, park was buzzing with kids playing. Coffee/Food Van patked there full time for breakfast and dinner bites. Playgrounds all over the park, great swimming indoor and outdoor. Indoor pool heated for swimming all year round. Opposite the beach. 5 mins from Busso centre the list goes on!!!
Comment from Hotel Management
9 Dec 2023 by Mandalay Reception, Hotel Management
Thanks for your great feedback Scott. We are so pleased you enjoyed your stay at Mandalay Holiday Resort and look forward to seeing you again soon.
by A verified traveler
Posted 13 Nov 2023 on Wotif
by A verified traveler
Posted 30 Oct 2023
Stayed here for 4 nights. It is a convenient location, chalet is spacious and clean too! Hassle free from late check-in to check out with friendly staff.
