Ratings based on 34 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Atlanta, GA
No Wi-Fi, Overcharged, Extremely Rude Staff!
Posted 28 Jul 2017
Pros: Location, restaurant/hotel combination, access to hike to Rouge Garzon.
Cons: Provide promised wi-fi, improve customer svc - e.g. don't throw a fit when dinner table change is requested - bill accurately and respond to disputes.
Location: See above.
This could have been a wonderful experience, but because of the extreme and unjustified stubbornness and rudeness of the proprietors - twin sisters - it ended up being a disaster. While the property itself is rather charming - it sits a few hundred meters, and a few dozen switchbacks, above the valley - two substantive problems, greatly exacerbated by the rigid and willful customer non-service, combined to compel me to give warning to fellow travelers.
The first, and for us, by far the most significant problem was the lack of promised wi-fi/internet service. They alleged that it was out due to a recent storm, but being international travelers, doing some business while away from home and the office for a month, this presented a very frustrating situation for us. We found out about the problem late in the day of arrival, only because we happened to call for directions. After much debate, a putative alternative was offered, but it did not work.
As important and maddening as this problem was, it would not, standing alone, have been the end of the world. But it was compounded by another major incident, in which one of the owners was extremely rude about where we wanted to sit for dinner. Suffice it to say, it was not at all what you'd expect from someone in the service industry.
Finally, to add insult to injury, we were overcharged for food, and despite repeated requests, have been denied an adjustment to the bill. Please do NOT give this establishment your business!
by Stroh
Beautiful views and excellent service
Posted 23 Jan 2013 on HotelsWelcoming atmosphere, very clean. Exceptional service. I recommend the restaurant, good variety. Would definitely stay here again.
by john
Posted 8 Sep 2012 on Hotels
by A verified traveler from London
A decent hotel
Posted 24 Aug 2010A nice hotel with helpful staff
by A verified traveler
Posted 29 Aug 2021
La propreté et l aimabilitee dommage que ce soit un peu loin des lieux de visite
by A verified traveler
Posted 15 Aug 2021 on Hotels
by A verified traveler from Niedereschach
Posted 17 Aug 2020
Tolle Lage und hervorragendes Essen, sehr freundlicher Service.
by A verified traveler
Hôtel sur les hauteurs de Bussang à recommander !
Posted 15 Aug 2020 on HotelsTrès bon hôtel ! Chambre & service impeccable ! Et le restaurant attenant très pratique ! Et la vue est imprenable !
by A verified traveler
Posted 17 Feb 2020 on Ebookers
by A verified traveler
bout du monde
Posted 15 Jul 2019 on HotelsAccueil agréable,service à l'écoute,bonne table,chambre agréable, situation de l’hôtel QUI DOIT être un atout majeur(bout du monde) a mettre en valeur..
