Ratings based on 120 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Dec 2024
by A verified traveler from Bangkok
Posted 25 Nov 2024
The upgrade chargers were not clarified upfront but were “slided” into the “deposit” and basically felt like a “rip off” at the end. I will avoid Melia chain from now.
Comment from Hotel Management
27 Nov 2024 by Ismail Khadouch Front Office Manager ME Dubai, Hotel Management
Dear Altamimi,Thank you for sharing your feedback with us. We sincerely apologize for any confusion regarding the charges for your upgrade.To clarify, the amount you referred to as part of your "deposit" was actually a pre-authorization held on your card. The upgrade charge was applied to this pre-authorization, and the remaining amount has already been released from our end. Please note that it can take up to 14 days for the refund to be processed, depending on your bank’s processing time.For your reference, see the attached invoice and receipts for full transparency.We appreciate your understanding and hope to have the opportunity to welcome you back in the future with a clearer experience.
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Roman Sedov Assistant Aura Manager , Hotel Management
Dear Mark,Thank you so much for your wonderful feedback and for taking the time to leave us a 5 out of 5 review on Expedia! We are thrilled to hear that you enjoyed your stay with us. Your feedback motivates our team to keep providing excellent service and a comfortable experience for all our guests. We appreciate your support and hope to welcome you back in the future for another fantastic stay!Safe travels!Kind Regards, Roman SedovAssistant Aura Manager ME BY MELIÁ – DUBAI
by A verified traveler
Posted 23 Oct 2024
Very impressive architecture and service
Comment from Hotel Management
26 Oct 2024 by Roman Sedov Assistant Aura Manager , Hotel Management
Dear Salony,Thank you so much for your wonderful feedback! We are thrilled to hear that you found our architecture impressive and our service to your satisfaction. Your kind words motivate our team to continue providing exceptional experiences for all our guests. We look forward to welcoming you back in the future!Warm regards,Roman SedovAssistant Aura Manager ME BY MELIÁ – DUBAI
by A verified traveler from WADIKABIR
Posted 13 Oct 2024
No more stays
Comment from Hotel Management
13 Oct 2024 by Roman Sedov Assistant Aura Manager , Hotel Management
Dear Mr. Badar,Greetings from ME Dubai!Allow me to introduce myself, My name is Roman and I am the Assistant Aura Manager at Me Dubai!I appreciate you taking the time to share your feedback with us regarding your recent stay at our property. We apologize for any inconvenience you experienced with your stay, and we are truly sorry that our team was unable to provide a smoother experience for you.In order to better understand your concerns and provide a more personalized resolution, we would like to request your permission to contact you directly via phone to discuss the matter further. As was discussed, I will give a call back tomorrow in the morning.Thank you for your understanding, and we hope to have the chance to welcome you back to our property in the future.Kind Regards, Roman SedovAssistant Aura Manager ME BY MELIÁ - DUBAI
by A verified traveler
Posted 22 Sep 2024
Comment from Hotel Management
23 Sep 2024 by Roman Sedov Assistant Aura Manager , Hotel Management
Dear Merima,Thank you very much for your positive feedback! We greatly appreciate your support and are delighted to hear that you had a positive experience. If you have any further comments or suggestions, please feel free to share. Your insights are invaluable to us!Kind Regards, Roman SedovAssistant Aura Manager ME BY MELIÁ - DUBAI
by A verified traveler
Posted 20 Sep 2024
The property is a in a great location with friendly staff. However, if it weren’t for the unique architecture I believe this is more of a 4 star experience rather than 5. Overall a good place to stay if you’re visiting Dubai, just don’t expect the luxuries that you would get in other 5 star properties like the Raffles.
Comment from Hotel Management
23 Sep 2024 by Roman Sedov Assistant Aura Manager , Hotel Management
Dear Chris,Thank you for taking the time to share your feedback about your recent stay with us. We are delighted to hear that you enjoyed our great location and found our staff to be friendly and welcoming. We truly appreciate your insights regarding the unique architecture and the overall experience. We continuously strive to provide our guests with a memorable stay, and your comments will help us in our efforts to enhance our offerings. We understand that expectations for luxury can vary, and we are committed to aligning our services with our guests' needs. Should you decide to visit Dubai again, we would love the opportunity to welcome you back and provide an even better experience.Thank you once again for your valuable feedback.Warm regards,Roman SedovAssistant Aura Manager ME BY MELIÁ - DUBAI
by A verified traveler
Posted 11 Sep 2024
ME Dubai hotel is a luxury hotel located in downtown Dubai. The decor is beautiful all around -- lobby, restaurants, and rooms. The customer service was excellent -- everyone was very friendly and checked regularly with us during our stay to make sure everything was ok. There are several restaurants and a wine bar on site and several restaurants across the street at a neighborhood mall. Not really walkable to other places except for other hotels, residential housing, and office buildings. Very nice and clean. I would definitely stay at this hotel when I visit again.
Comment from Hotel Management
11 Sep 2024 by Roman Sedov Assistant Aura Manager , Hotel Management
Dear Alicia,Thank you so much for taking the time to share your feedback about your stay at ME Dubai Hotel! We are thrilled to hear that you enjoyed our beautiful decor and excellent customer service. It's our goal to provide a memorable experience for our guests, and it's wonderful to know that our team made a positive impact during your visit.We are glad you appreciated the variety of dining options available both on-site and nearby. Your note about the walkability is helpful, and we continuously strive to improve our offerings for our guests.Thank you for your kind words! We look forward to welcoming you back on your next visit to Dubai. Safe travels!Kind Regards, Roman SedovAssistant Aura Manager ME BY MELIÁ - DUBAI
by A verified traveler from Mubarak Alkabeer
Posted 31 Aug 2024
My expectations was high.. the property is good but I thought it would be more luxurious.
Comment from Hotel Management
2 Sep 2024 by Roman Sedov Assistant Aura Manager , Hotel Management
Dear Ali,Thank you for your feedback. We appreciate your insights and are glad to hear that you found the property good. We strive to meet our guests' expectations, and your comments regarding the level of luxury are valuable to us. We continually aim to enhance our offerings, and your feedback will help us in that process. If you have any specific suggestions on how we can improve, we would love to hear them. Thank you again for sharing your thoughts, and we hope to welcome you back in the future.Kind Regards, Roman SedovAssistant Aura Manager ME BY MELIÁ - DUBAI
by A verified traveler
Posted 17 Aug 2024
If you don’t have anything nice to say don’t say anything at all, is what I was taught.
Comment from Hotel Management
5 Sep 2024 by Roman Sedov Assistant Aura Manager , Hotel Management
Dear Erica,Thank you for taking the time to share your feedback with us. We truly value your insights, and, as we discussed in our private meeting, we are committed to taking your comments seriously and implementing improvements to enhance our guests' experience in the future.We appreciate your understanding and willingness to communicate openly. Please know that we are dedicated to making your next stay even better.Kind Regards, Roman SedovAssistant Aura Manager ME BY MELIÁ - DUBAI
