Ratings based on 67 Verified Reviews
3.8 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Sep 2024 on Hotels
When we booked the hotel, we contacted to let them know we were bringing two pets. They replied saying the pets were ok.
When we checked in, it was pretty simple however once we got to the room, one of the staff came and told us they put us in the wrong room and moved us to another, smaller room because of our pets even though they were on the booking.
The toilet we originally had issues with trying to figure out how to use it as the touch panel appeared to not work though we found a button on the side that would flush.
The bathroom had a musty smell to it the entire time and the inside of the building itself was hot, even hotter than the outside at times, so it did not appear the building had any ac with the exception of the rooms.
The staff were very nice and helpful.
Comment from Hotel Management
28 Oct 2024 by POINT, Hotel Management
Nice to meet you.There were a lot of problemsFirst of all, the dog has a designated room, so it's newly assignedIf you press the manual button instead of the bloated button, the new waterIt doesn't come up, so the smell flows backward.I think I took action and explained it to you.To compensate for the inconvenience caused by hotel staysI will do that.I'll be more kind to you.Thank you.
by A verified traveler
Posted 3 Jul 2024 on Hotels
Comment from Hotel Management
6 Jul 2024 by POINT, Hotel Management
Thank you for giving us a high rating. I hope you visit us again. Have a nice day!
by A verified traveler
Limited
Posted 5 Jun 2024 on HotelsLimited facilities, room with view is not worth the additional money. Breakfast is mot availa le on mondays
Comment from Hotel Management
30 Jun 2024 by POINT, Hotel Management
We are sorry to hear that you were dissatisfied with the additional cost of the room and limited facilities. We understand your experience at our hotel may be different from that with other people. As you mentioned , we don't operate a breakfast restaurant every Monday. Instead of, we are offering an alternative to our guests so that they can have breakfast different place.
by A verified traveler
Posted 30 Apr 2024 on Hotels
Comment from Hotel Management
1 May 2024 by 오션더포인트호텔, Hotel Management
안녕하세요! 부산광안리 오션더포인트호텔입니다.먼저 이용해주셔서 감사합니다.부족한점이 있었다면 다음기회 더욱더 나은 서비스로준비하겠습니다
by A verified traveler
Posted 25 Mar 2024
Mold in the room, public transit was around 7min walk from the hotel, restaurants and convenience stores nearby
Comment from Hotel Management
15 Apr 2024 by LEE, Hotel Management
HelloIt's Ocean The Point HotelI'm cleaning and disinfecting every day Can you guess what it was?I'll check the parts that I'm disappointed with and provide themThank you.
by A verified traveler
Posted 17 Dec 2023 on Hotels
Comment from Hotel Management
20 Jan 2024 by 오션더포인트호텔, Hotel Management
안녕하세요 고객님우리 호텔을 찾아주셔서 감사합니다.좋은 추억 많이 만들어 가셨을까요?다음에도 오셔서 오션뷰 맘껏 눈에 담아 가세요감사합니다.
by A verified traveler
Posted 10 Dec 2023 on Hotels
Comment from Hotel Management
15 Dec 2023 by 오션더포인트호텔, Hotel Management
안녕하세요 고객님좋은 평점 감사합니다.다음에도 찾아주세요
by A verified traveler
Posted 5 Dec 2023 on Hotels
Comment from Hotel Management
15 Dec 2023 by 오션더포인트호텔, Hotel Management
안녕하세요 고객님어떤 점이 불편하셨는지 모르겠네요어떤 부분인지 말씀해주셨으면 저평가된 점수라도 개선을 위해서 받아드리겠으나 의문만이 남습니다.더 나은 호텔이 되기 위해서 노력을 더 하도록 하겠습니다.
by A verified traveler
Posted 25 Nov 2023
Comment from Hotel Management
15 Dec 2023 by 오션더포인트호텔, Hotel Management
안녕하세요 고객님우리 호텔을 찾아주셔서 감사합니다.다음에 방문하셨을때는 평점 만점 받을 수 있도록 더욱 철저하게 준비하겠습니다. 감사합니다.
by A verified traveler
Posted 15 Sep 2023 on Hotels
Comment from Hotel Management
22 Sep 2023 by POINT, Hotel Management
어떤 부분에 불편함을 느끼셨나보네요다음에 찾아주실때는 불편한 점 하나 없도록 철저하게 준비하고 기다리겠습니다.감사합니다.
