Ratings based on 333 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Jul 2024
X
by A verified traveler
Posted 13 Jul 2024
We had originally booked to stay in the Dino den, upon arrival the pod was brilliant and just what we wanted, but later in the evening when we lifted the bed for our toddler to run around. Oh my gosh. The dirt was overwhelming, it looked like it hadn’t been cleaned in months and months ! And with a 1 year old, a dirty floor was a no go. We opened the windows when we got there because it felt w bit musty but put it down to the muggy air, when we inspected a bit more, the dirt didn’t just stop under the pull down bed, it was all over. It was awful. So we went to reception where 2 people were there and they was amazing in helping us, they moved us into the hotel, even showing us the room before we agreed to move. And insured us we’d be able to find help during the night to warm baby bottles etc. It wasn’t ideal moving at 8pm in the rain with a 1 year old but needs must. Everything else about the stay was fab… but if you’re looking to get away here in the pods… check the cleanliness before you commit. Thank you to the 2 reception staff for helping us that evening 5 stars for you both, but an easy 1 for the Dino pod cleanliness.
by A verified traveler
Posted 30 Jun 2024
Really enjoyed our stay here and we're already planning our next visit.
by A verified traveler
Posted 25 Jun 2024
Staff at check in/out were friendly and helpful.
The Pod we stayed in was on the whole good, the only issue we had was a shower door had popped off its rails.
by A verified traveler
Posted 25 Jun 2024 on Hotels
by A verified traveler
Posted 20 Jun 2024 on Hotels
by A verified traveler
Posted 20 Jun 2024 on Hotels
by A verified traveler
Posted 19 Jun 2024 on Hotels
by A verified traveler
Posted 16 Jun 2024 on Hotels
by A verified traveler
Posted 15 Jun 2024
Amazing customer service so far and lovely room
