Ratings based on 903 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 18 Nov 2024
Would NOT recommend. Old, dirty with the worst beds. A terrible hotel for such a nice area.
Comment from Hotel Management
18 Nov 2024 by Hotel Management , Hotel Management
Dear Brandy, Thank you for the feedback regarding your recent visit. We are truly sorry that your stay did not meet expectations. We understand how important a clean and comfortable environment is, and we sincerely apologize for the issues you experienced with the condition of the hotel and the bed. Please rest assured that your concerns will be shared with our team as we work on improving our facilities. We hope you will consider giving us another opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 17 Nov 2024
Good area very low key spot
Comment from Hotel Management
18 Nov 2024 by Hotel Management , Hotel Management
Dear Demetrius, Thank you for taking the time to review your stay with us. We are thrilled that you enjoyed our peaceful location. At Extended Stay America, we prioritize providing a comfortable and relaxing environment for our guests. We appreciate your feedback and look forward to welcoming you back for another great stay in the future.Sincerely,Hotel Management
by A verified traveler from darien
Posted 6 Nov 2024
Door lock was loos
voice not protected
Comment from Hotel Management
6 Nov 2024 by Hotel Management , Hotel Management
Dear May,Thank you for sharing your feedback. We apologize for the inconvenience caused by the loose door lock and any concerns you experienced regarding noise. Ensuring our guests feel secure and comfortable is of utmost importance, and your comments help us address these areas promptly. Our team is currently reviewing these concerns to enhance both security and sound insulation for future stays. We appreciate your bringing this to our attention and hope you will consider staying with us again, where we aim to provide a more comfortable and secure experience.Sincerely,Hotel Management
by A verified traveler
Posted 4 Nov 2024
Nothing grear, an average hotel
Comment from Hotel Management
4 Nov 2024 by Hotel Management , Hotel Management
Dear Karthikeyan, Thank you for being our guest and for sharing your valuable feedback. We sincerely apologize for the experience you encountered during your stay. Our goal is to provide an exceptional stay for every guest, and we recognize that we fell short this time. Your insights are crucial as we continuously strive to enhance our services and ensure a more satisfying experience for all. We truly appreciate your understanding and hope you will give us another opportunity to provide you with the hospitality you deserve. Thank you once again for your feedback; we look forward to serving you better in the future.Sincerely,Hotel Management
by A verified traveler
Posted 25 Oct 2024
it wasvok
Comment from Hotel Management
26 Oct 2024 by Hotel Management , Hotel Management
Dear Vanessa, Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all our guests, and we are delighted you had a pleasant stay. It was our pleasure hosting you, and we look forward to welcoming you back soon for another enjoyable experience.Sincerely,Hotel Management
by A verified traveler
Posted 22 Oct 2024
by A verified traveler
Posted 20 Oct 2024
Pets are allowed in all rooms if you have any kind pet allergies don’t stay. We were there for three nights and no maid service, but left an envelope for us to leave a tip at end of stay. Breakfast that is provided is a small muffin, granola bar and only coffee false advertising on sight. Carpet in room very dirty. Staff is okay not over friendly. If you’re there for work you have to pay upgrade internet. No information in the room and nothing in the cupboards this place does not feel like home away from home false advertising.
Comment from Hotel Management
21 Oct 2024 by Hotel Management , Hotel Management
Dear Kelly, Thank you for reviewing your stay with us. We sincerely apologize for the discomfort caused by the lack of daily maid service and the cleanliness of your room. Our services are designed for longer-term guests as an extended stay property, but we understand this may have been inconvenient for you. We are also sorry that the breakfast and internet offerings did not meet your expectations. Your feedback about the cleanliness and service has been noted, and we will ensure these concerns are shared with our team for improvement. We hope you will consider giving us another opportunity in the future for a more comfortable stay.Sincerely, Hotel Management
by A verified traveler
Posted 13 Oct 2024
Desk staff indifferent. Breakfast is a Nutrigrain bar and a muffin. Extended stay, but you had to ask for plates and even glasses. Charges $1 for calls ... wow ... even if they don't connect. Seems like taking advantage of somebody without a cell phone. On the plus side, the room was very clean, although shelves and other were things falling off walls.
Comment from Hotel Management
14 Oct 2024 by Hotel Management, Hotel Management
Dear James, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing the highest level of service and quality for every guest. We regret your experience did not meet your expectations, nor those of our team. We assure you that your concerns are being shared with the appropriate individuals. We look forward to another chance to regain your full trust. We wish you all the best with your travels.Sincerely,Hotel Management
by A verified traveler
Posted 2 Oct 2024
