4/10 Poor
Brittany
Traveled with partner
Feb 17, 2025
Liked: Amenities, property conditions & facilities
This is my second time staying at the Pearle. I’m very familiar with Autograph hotels and have always had an amazing experience. My first visit was amazing… so much so that I wanted t come back for the long weekend with my partner. This time the stay was not enjoyable there were many blinders from check in to check out. Could be because there was a wedding however they should have been prepared. In short my room
Wasn’t ready at check in and we waited 40 mins. We were offered dirty rooms twice which we wouldn’t have taken however when I asked when cleaning would take place we were not given an answer and then we were offered a room right under the wedding event room. The room had the items on it from the previous guests and we could hear music and drumming all night from
The reception room above us. I’m not even sure we got the room I paid for. As well on two occasions two staff members entered our room with their own key cards while we were in the room resting. It felt odd that no one knew we were using the room. Be careful of non transparent charges like in room dining tax, parking hst, municipal accommodation tax and the lot. We were offered a drink voucher as compensation for people entertained me our room but it was disappointing. I’m all the spa services were great and the restaurant was lovely… food is amazing and staff are friendly. I just wish the service was consistent and the charges were more transparent
Brittany
Stayed 2 nights in Feb 2025