Ratings based on 981 Verified Reviews
3.8 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Sep 2024
Service was great, excellent breakfast options, in a tucked away, quiet area but still close to everything!
by A verified traveler
Posted 28 Sep 2024
Nice room with adaquate elecrical outlets. Rooms are of good size. However, rooms lack safety bars for the handicapped.
by A verified traveler
Posted 27 Sep 2024
by A verified traveler
Posted 27 Sep 2024
Excellent plan and people!
by A verified traveler
Posted 27 Sep 2024
by A verified traveler
Posted 24 Sep 2024
A very nice place to stay ! A fun gathering on Monday night with a lite meal. Nice small breakfast. Free nice laundry facilities. Room was nice with a small kitchen.
by A verified traveler
Posted 22 Sep 2024
I always stay in Staybridge Suites in various locations throughout the country and this location by far is the WORST one. We had issues with our room (tv broken, AC not working) they couldn't accommodate to change our room which I understand. However, when the maintenance guy Edwin came the next morning to try and fix the issues, we were accused of lying about what the problems were, we were told the AC was working cause we could hear it (no cold air was coming out of the vent) and accused of having unplugged the TV and that's why it wasn't working. He even broke something in the bathroom after we asked for his help with something in there too!! When I complained about him to the front desk staff I was told management would be in the next morning. Of course they were not available. They didn't even know the name of the manager either! I'm truly hoping to get a full refund for my stay as I never had such terrible service at any hotel. Such a shame because we are already planning our next trip to the Boston area, but we will for sure be looking at other hotels!!
Comment from Hotel Management
23 Sep 2024 by Hotel Manager , Hotel Management
Mrs. JaileneThank you for taking the time to share your experience with us. I sincerely apologize for the issues you faced during your stay, and I understand how frustrating it must have been.We strive to provide excellent service and it’s clear we fell short in your case. I want to assure you that your feedback regarding the maintenance staff and management communication will be addressed internally.Again, I apologize for the inconvenience, and I appreciate your understanding as we work to resolve this matter. We value your loyalty to Staybridge Suites and hope to regain your trust in the future.Best Regards
by A verified traveler
Posted 22 Sep 2024
I loved the 3 beds for our family of 6. One sink plug wasn’t working, one shower didn’t fully function so tub water was filling the tub and not much water was coming out of the shower head and the other tub wasn’t draining well at all. There were hairs on the floor and on the wash cloths before use, etc. Breakfast was average. I feel everything else was great and the check-in person was efficient and staff were nice.
by A verified traveler
Posted 19 Sep 2024
by A verified traveler
Posted 18 Sep 2024
