Ratings based on 691 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by José Luis Porras - General Manager, Hotel Management
Dear JohnThank you for taking a moment to share your impression of your recent experience.We appreciate your valuations and we are pleased to know that you enjoyed your stay and that we met your expectations. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.Yours Sincerely
by A verified traveler
Posted 30 Oct 2024
Very friendly, efficient, and knowledgeable front desk staff.
Comment from Hotel Management
31 Oct 2024 by José Luis Porras - General Manager, Hotel Management
Dear DanielThank you for taking a moment to share your impression of your recent experience.We appreciate your comments and we are pleased to know that you enjoyed your stay and that we met your expectations. Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.Yours Sincerely
by A verified traveler from Boynton Beach
Posted 19 Oct 2024
Hotel has a great location very historic place. It is very nice. Very close to everything. Shopping restaurants everything parking. It is a problem very tight spaces and not easy to. Get in and out some people take two spaces and the hotel needs to get records of those and asked them to move their cars because their times that there’s no space available
Comment from Hotel Management
21 Oct 2024 by José Luis Porras - General Manager, Hotel Management
Dear Ernesto,First and foremost, we would like to take this opportunity to thank you for the trust you have placed in our chain, Minor Hotels, and for having shared your experience with us. We are glad to know that your stay at NH Collection Palacio de Burgos hotel has been at the height of your expectations. We hope to continue providing a high-quality service so that your satisfaction is not diminished.We really thank you for your comments, it is something that helps us to grow and maintain that high standard of the company. We will consider all your impressions to improve our standards. Last but not least, we hope to see you again very soon, do not hesitate to contact us if you have any further question.Sincere Regards
by A verified traveler
Posted 8 Oct 2024
The hotel is an absolute beauty! The rooms a
Make you feel like royalty they are so nice!!
There was quite a language barrier with the staff that was the only downfall and no air conditioning so the rooms were a bit warm. The lowest temp was 19* c not too cool. But good was amazing and so were the beds!
Comment from Hotel Management
10 Oct 2024 by José Luis Porras - General Manager, Hotel Management
Dear StephanieWe are delighted and proud to receive reviews like yours, we work hard every day to ensure that all our customers have a memorable experience like yours.We will continue working so that quality is not diminished. Hope to see you again very soon.Sincere regards
by A verified traveler from Mossley
Posted 8 Oct 2024
Comment from Hotel Management
8 Oct 2024 by Nuria Gutierrez - Front Desk Manager, Hotel Management
Dear Chistiaanthank you for your feedback.
by A verified traveler
Posted 2 Oct 2024
Beautiful hotel with excellent breakfast. Easy walk across the river to the medieval town and cathedral.
Comment from Hotel Management
10 Oct 2024 by José Luis Porras - General Manager, Hotel Management
Dear SarahWe really thank you for your comments, it is something that helps us to grow and maintain that high standard of the company. We will consider all your impressions to improve our standards.We are glad that the building and its location have contributed to make your stay memorable. Likewise, we are delighted that breakfast, one of our star products, seemed convenient to you.We will continue working so that quality is not diminished. Hope to see you again very soon.Sincere regards
by A verified traveler
Posted 2 Oct 2024
Showers are narrow.
Comment from Hotel Management
10 Oct 2024 by José Luis Porras - General Manager, Hotel Management
Estimado Jorge,En primer lugar, queremos aprovechar la oportunidad para agradecerle la confianza depositada en nuestra cadena Minor Hotels, y por habernos informado de su experiencia en el hotel NH Collection Palacio de Burgos.Sus comentarios serán foco de atención para seguir trabajando en la misma línea. Sin otro particular, quedamos a su entera disposición para cualquier consulta.Muchas gracias y reciba un cordial saludo
by A verified traveler
Posted 19 Sep 2024
Beautiful hotel, great staff too. I will be back.
Comment from Hotel Management
27 Sep 2024 by José Luis Porras - General Manager, Hotel Management
Dear LindaThank you for taking a moment to share your impression of your recent experience.We appreciate your comments and we are pleased to know that you enjoyed your stay and that we met your expectations. We have shared your kind words with our team just to inspire and motivate them to provide exceptional customer service.Thank you for choosing to stay with us. We hope to have the opportunity to welcome you soon.Yours Sincerely
by A verified traveler from Guaynabo
Posted 13 Sep 2024
Comment from Hotel Management
16 Sep 2024 by José Luis Porras - Director General, Hotel Management
Estimado JuanMuchas gracias por las valoraciones que ha realizado sobre su estancia en el hotel NH Collection Palacio de Burgos. Seguiremos trabajando para que la calidad no se vea disminuida. Esperamos volver a verle muy pronto.Reciba un cordial saludo
by A verified traveler
Posted 3 Sep 2024
Property is beautiful. The entire building has a great smell. Staff was welcoming and kind. Breakfast was superb. NH chain is excellent . Going to Bilbao NH next, September3rd. Celebrating our 50th wedding anniversary. Thank you for making it memorable.
Comment from Hotel Management
4 Sep 2024 by José Luis Porras - Director General, Hotel Management
Dear StuartWe are delighted and proud to receive reviews like yours, we work hard every day to ensure that all our customers have a memorable experience like yours. We are very happy to have helped make your 50th wedding anniversary memorable and extraordinary.We will continue working so that quality is not diminished. Hope to see you again very soon.Sincere regards
