Ratings based on 87 Verified Reviews

4.3 out of 5
92% of guests recommend
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 14 Aug 2024
The best place in this city
4 out of 5
by A verified traveler

Posted 5 Aug 2024
great breakfast buffet in penthouse restaurant
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Mar 2023 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Sep 2022 on Hotels
3 out of 5
by A verified traveler

Posted 5 Jun 2022 on Hotels
The hotel needed a lot of attention. Renovation is required for the room and bathroom . Staff were friendly.
Comment from Hotel Management
14 Jul 2022 by Grand Özeren , Hotel Management
Hello, Dear Anonymous, As Grand Özeren & SPA Hotel family, we would like to thank you for your views and comments. Your suggestions will be compensated as soon as possible. We will be happy to see you among us again. Best Regards
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 May 2022 on Hotels
4 out of 5
by A verified traveler

Average hotel but with outstanding staff

Posted 23 Oct 2019 on Hotels
We stayed for four nights at this hotel. The hotel was good but not exceptional. Parking is a major problem with pot luck finding a space on the road. We were lucky on two occasions and managed to park outside the hotel. Once nearby and once on a street a couple of minutes walk away. We used the hotel as a base to explore the local area. The staff were really helpful and friendly. Breakfast was fine with the usual Turkish breakfast cuisine, not one of the best nor the worst that we have ever had. Good view of the lake over the roof tops from the roof top restaurant. Overall an average stay in an average hotel but outstanding staff.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Oct 2019 on Hotels
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 Aug 2019 on Hotels
5 out of 5
by A verified traveler

Posted 1 Jun 2019
This place is like a dream: everything works, the staff is helpful and friendly, the spa is fantastic, the breakfast is amazing, the location is perfect.
Comment from Hotel Management
15 Jun 2019 by Mine Özyıldız, Hotel Management
Thank you very much... :)
Back to Hotel Details Showing Reviews 1 - 10 of 87 Next